30 Virginia Kia Dealers

Mr.Charles was the best salesman that I’ve ever worked - LaAmbria Hutton

Mr.Charles was the best salesman that I’ve ever worked with very understanding and helps where he can thank you !

Very good communication and fast service. - Sgoula06

Very good communication and fast service. Will bring my car back in the future to be serviced there.

Awesome job, nice people, great customer service ready to - anselme70

Awesome job, nice people, great customer service ready to help . Take time to explain the problem. Thank you

Service took longer than expected but great as far as the - LITTLEMARY41

Service took longer than expected but great as far as the service guy was considered he was very good. Kept me informed of what was going on

Great! - garner0894

Great! The sales representative and team members were great and attentive to my family and myself

Marvin Porter and Tony made our experience there very - Sarah

Marvin Porter and Tony made our experience there very enjoyable! They were very honest and pleasant to work with. They made our purchase smooth, straightforward, and painless. Would recommend!

Great service. - Stephaniepuffenbarger

Great service. Very knowledgeable staff. Friendly and fast service. Had a great experience with my salesman

Hands down the best car buying experience I’ve ever had. - Talmage72

Hands down the best car buying experience I’ve ever had. The staff was outstanding and very helpful. This was the most painless and enjoyable car buying experience ever.

Great dealership bought 3 cars and would buy from them - ggallahan

Great dealership bought 3 cars and would buy from them again if I should buy another car it would be this dealership.

Watch out for a double freight charge - one on the window - OutTheDoor

Watch out for a double freight charge - one on the window sticker then again on the worksheet. Sales manager "graciously" reduced the second freight to "only $500". Very sleazy. Beware. Salesman was top notch - dealership not.

Mustapha was the best used car salesman I’ve ever met. - Tula722

Mustapha was the best used car salesman I’ve ever met. Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s very agreeable. He’s very knowledgeable and friendly and it was a joy to buy a car through him today

I purchased my car on 10/19/24 with Mustafa Farighi in - chrissuttle@hotmail.com

I purchased my car on 10/19/24 with Mustafa Farighi in Sales & Christian in Finance. The experience was fantastic- with one exception- that had nothing to do with either of them. Before reaching the dealership, I had done my research which was a breeze on the website. I picked out the car and applied for financing. Simultaneously, I received an email from a salesperson and I received a text from Mustafa introducing himself and asking if he could call me. I agreed then we set up an appointment for the next day to Purchase. BTW, I didn't respond to the email because the text was more efficient and got my attention faster! I met with Mustafa, and he had the car ready, no test drive was needed as this was my third Kia Soul, and we agreed to terms. The preliminary emails from the dealership were fantastic and necessary in letting me know what documents to bring to the appointment. I had everything ready! At the time, a Military Incentive Program is being offered to qualified individuals. I read the terms. Brought the supporting documents. BTW, I spent 6 years in the US Army Reserves and am Honorable Discharged. The dealership asked for my DD-214. For anyone with experience with the military, you'll know that you're only issued a DD-214 when you have been on active duty for more than 90 consecutive days. The majority of reservists will not have that. So to advertise that an Honorable Discharged Member of the Reserves is eligible for this Discount and then ask for a Form that would not be otherwise issued to this military member is downright ignorant. KIA needs to do better with this and educate themselves. I have taken this up with the corporate office to hope no one else is denied this discount. It's not a big discount but everything helps. Other than that, Koons Kia was a positive experience and I would recommend them- Especially Mustafa!

Dulles Kia Review I was insulted by this dealership. - k.j

Dulles Kia Review I was insulted by this dealership. You decide if you want to end up in my spot after reading through this incident. I booked an appointment to test drive a Kia EV6 with Dulles Kia Dealership in Leesburg, VA. The Sales rep who called me back to confirm the appointment (I know his name, just not putting it here for the sake of not picking names). He sounded cold on the phone itself. He asked me to mention the other cars that I had been looking at or have test driven. He had no business to ask that to begin with. I said I have test driven only a Tesla Model Y and would like to test drive a EV6 for me able to decide which one suits my needs better. The moment he heard that he lost complete interest (I don’t know why, isn’t it normal for people to test drive as many cars as they could before they make an informed choice?). Quite Indifferently, he decided to have me in for the test drive the next day at 11:30 AM. Fast forward to 11:30 next day, I show up at the dealership along with my wife, eager to test drive the EV6. The guy checks us in in a cold manner. The first thing he says right on our face (with a crooked smile on his face): I quote: “Sorry guys, I will have someone else take care of you today as I have prioritized another appointment right after talking to you yesterday.” Our jaws drop. How can someone say that to a customer. Does our time mean nothing to him? We try to smile it off and get back to talking as if nothing happened. And then suddenly he starts popping some weird questions such as 1. So, you test drove a Tesla Model Y, what are your thoughts about it ? My Answer: we test drove it a few months back. we thought it’s a decent car, but we wanted to try the EV6 which is our other option that we are considering. 2. Why are you considering buying an EV now? My Answer: I am having a 5-day commute of 30 miles back and forth. I thought of saving some bucks on gas. Besides EVs are considered to be more environmentally friendly. [He interrupts with a smirk on his face, - “30 miles, that’s it? ”] 3. After the test drive, will you buy EV6 today? My Answer: Well, we are here to test drive the car. We would only consider buying it after we both like the car and after giving it some thought. And we certainly need some time to do so. So, most likely we won’t buy the car today. [He did not have any enthusiasm in talking to us. He lost furthermore after listening to my above answer] 4. Do You know the price of the car that you are planning on buying? Have you done some research around any of these? [I am slowly beginning to lose it at this point. Why would I come to test drive a car without researching it and this question is thrown at us after being crystal clear about our intentions. I try to keep calm, and my wife clutches my hand underneath the table as she is beginning to feel the tension rising in me.] My Answer: I have some idea about the price, but I would like to learn more about it from you. He then searches something on the computer without an iota of enthusiasm and pops some numbers to us and he said that leasing would be more beneficial as there is a deal happening on the car now. We said we haven’t considered leasing the car as we got confused with the price points that he threw at us. I think it was intentionally done so. After the above interview, he starts pacing all over the store floor as though searching for something. We patiently await the moment he comes to us with the keys and walks us out to get the car. And guess what happens next. THE OPPOSITE. He comes to us and says he just has one car to send us in and he can’t find the key to the vehicle. We seal it now. We are like – we know this game. This was a premeditated drama. He has no intention of letting us drive that car. We still wait there 10 more minutes seeing him play the act of frantically searching and not finding the key. I told my wife that we will get out of this shady place. Nothing seems right about this

Great and clear sales work hard to get a great deal . - firste

Great and clear sales work hard to get a great deal . And friendly staff knowledgeable and helpful as can be . From the salesman to the sales manager to the business officer I like the honesty.

I purchase a 2018 Ford Escape SEL. - John138

I purchase a 2018 Ford Escape SEL. The salesman Jordan Floyd was excellent and very knowledgeable of the buying process. He even went the extra mile to locate the vehicle additional keys when they were misplaced and did not gave up until he found them. Sales Manager Billy D'Amato was very professional and attentive. He earned my trust with his confidence and knowledge of the process making the buying experience an enjoyable experience.

From the first phone call negotiations to the fact that I - FL_Wolf

From the first phone call negotiations to the fact that I flew in from out of State to pick up the car, the dealership people were most accommodating and considerate. The salesperson, Ricardo, was great. Paperwork was professionally and timely completed. I was even given an orientation about the car electronics and gadgets before I left. I would not hesitate to buy there again.

Beyer Kia Falls Church saved us an enormous amount of - kellyannac

Beyer Kia Falls Church saved us an enormous amount of money and frustration! The team, led by the calm, informative service advisor Oliver, more than rectified the terrible service we received elsewhere. They relentlessly inspected and serviced our vehicle until the complicated problem was solved. Best of all, it didn't cost a penny as they ensured we were aware of our manufacturer's warrantee details. Oliver definitely deserves a medal for his extremely knowledgeable guidance and diligence! THANK YOU!

Service - Fred

Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.

Great Experience - Foster

Dennis Barbieri, was great assisting me with my sale on my Kia Forte, and I love my new car. Marcus Pringle was also very nice assisting me in finance, explained everything very well. Thank you guys, Tina Foster

Excepcional Customer Service and wonderful environment... - mirta.eliana1227

Excepcional Customer Service and wonderful environment The place of the waiting area very comfortable and familiar 😌. Happy to be there.

Kia Service - Jessica C Sedona Kia :-)

Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)

My Kia Optima broke down while I was driving home from a - orangeturtle622

My Kia Optima broke down while I was driving home from a trip to New York. It broke down in the Richmond area. I live 4 hours south of Richmond. I had it towed to a local family owned mechanic that I found on Google. They told me it was engine failure and that it needed to go to a Kia dealership. West Broad Kia was the closest one. This happened on July 15th. West Broad Kia said my car couldn't be towed to their dealership until August 5th because that was the earliest appointment available and they wouldn't accept my car until then. Thank goodness the family mechanic shop didn't charge me for storing my car until it could be towed. When my car finally got towed to the Kia place, it took a WEEK for me to speak to anybody to even acknowledge that my car arrived at the dealership. I called repeatedly and left message after message for a WEEK and not a single person called me back. I had to call the sales department and ask them to talk to the service department to call me. I just wanted to know that they even had my car. I finally got a call back and was told they would call me after they have time to diagnose my car. When they called me back they confirmed that it needed a new engine and that it was under warranty but because there were 25 people ahead of me in line who also needed new engines, it would be early October before it was ready! They offered me a rental but said they could only offer me a rental for ONE week and I would have to drive the 4 hours up to them to pick up the rental from THEIR rental place. Where's the logic in that?! When it got close to October, I called and checked to see if it was close to being ready because I live so far away, I would need to take time off work to come and get it. Every week since the first week of October, I texted the service department and every week I got the same answer...they are running a little behind, it should be ready next week. That was all the information I ever got. Fast forward to last week, the middle of NOVEMBER and I finally decided to call the service manager instead of the tech I had been interacting with, who told me that they were dealing with having to install rusty engines into cars because they were coming in rusted from their supplier. I don't know if a rusty one was put in my car but I know some poor car owners ahead of me in line got rusty ones. This past Monday I got the call that they were finally starting to work on my car. Found out that the serpentine belt was cracked and needed to be replaced. I can't be sure but I'm thinking the defective engine probably cracked it in the first place, but whatever. I picked up my car today and let me say how absolutely disappointed I was with their in-person customer service. Keep in mind, they have had my car for almost 4 months with very little information along the way and the tech who gave me the paperwork today to sign, spent only about 5 minutes with me. He offered no information other than answers to the questions that I specifically had to ask. When I got in the car, there were brown smudges all over the dashboard that they couldn't be bothered to wipe off. They left the dirty, crumpled paper floor mat in there AND when I turned the car on, the tire pressure warning alert came on showing me that three of my tires were low on air. They didn't even put air in my tires! The paperwork I got says they did one of those multi-point inspections and yet they didn't put air in my tires?! They must have only inspected the parts that cost money because they told me I also needed a cabin air filter for $79! I plan on taking it to my family mechanic who doesn't charge nearly as much. My car made it the 4-hour drive back home just fine today, but my overall experience with the service department was absolutely terrible! I have already told everyone I can not to buy a Kia because this whole engine debacle, in addition to all the recalls before the engine failed, was insane and not worth it at all.

I normally do not write reviews but the service Kia - cshiley

I normally do not write reviews but the service Kia Military HWY is horrible. No customer service. The Tech lied and allowed me on the road with a object in my tire and did not tell me but wrote that I denied service. Went in for an oil change and called several times to ask the status and no one was able to assist me.

Went for a fuse recall and a few days later my tire fell - menc

Went for a fuse recall and a few days later my tire fell off my car. They stated all they did was the fuses, then back peddled and said they checked by laser,so which is it. I now have a bill for almost $400 and on a fixed income. Thank GOD no one was hurt. Scott the service manager would make a good(?) politician.

I have so many great things to say about Derrick Nichols - david_jennette

I have so many great things to say about Derrick Nichols and Williamsburg Kia! Derrick answered my questions directly and went the extra mile to get me the information I needed. Having purchased 2 other cars in the past 2 months because of accidents, looking for a third was the last thing I wanted to do, but my mother need to replace her 2006 Sonata. Williamsburg had a 2017 Sonata on the lot, and it seemed like the perfect replacement car for her. Living almost an hour away, I didn’t really think I would buy a car from them but had to check it out. The entire experience was quick and painless. Derrick was very professional and laid back, and never put on any pressure during the buying process. He had the car ready for us to pick up the next day when we went back to sign the paperwork. Everything was ready, and we were in and out in less than a half hour. I hope I don’t need to buy another care for a while; however, I would definitely buy another car from Derrick and highly recommend Williamsburg Kia to anyone.

Great professional staff. - Mikhail

Great professional staff. Fair prices! I got my brand new 2023 Kia Sportage from Charlie Obaugh KIA dealership and couldn't be happier. Matt, the salesman, assisted me exceptionally throughout the whole purchase. I got a very good price for my trade-in, and they sold me the vehicle without the ridiculous market adjustment, I paid the MSRP only! Thank you very much, folks!!! Keep up the great work!

Repair under warranty 2 times for 2 different problems - Garry

This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!