Southern Kia Virginia Beach

I was in and out in no time. The girl sitting up front helped me deal with everything efficiently and was pleasant to speak with. 10/10 service The girl sitting up front helped me deal with everything efficiently and was pleasant to speak with. 10/10 service More

Great The advisor was great. She was very helpful. She made my experience quick and easy She was very helpful. She made my experience quick and easy More

It took 3 hours to get an oil change. Website sign up was for express change. Was told 1.5 hours when I arrived. So originally planned for a 30 minute change, accepted the longer 1.5hr wa Website sign up was for express change. Was told 1.5 hours when I arrived. So originally planned for a 30 minute change, accepted the longer 1.5hr wait, which ended up double that and made me late to a work appt. Was not happy. Lady at the desk was nice enough though. More

They canceled my life time warranty for oil change and inspection Who reads the fine print inspection Who reads the fine print More

I brought my 22 Kia Sportage to Virginia Beach Kia to get recalls and consumer updates to my car. First I was told there was no recalls for my vehicle, even though I have been actively receiving recall warni recalls and consumer updates to my car. First I was told there was no recalls for my vehicle, even though I have been actively receiving recall warnings from Kia. It took me personally reaching out to Kia. Customer care for them to reach out to Virginia Beach Kia to take care of the recalls. The only reason I brought my car to a Kia dealership was for recalls things that other mechanics cannot do. However, I was concerned when I brought my car in that the battery kept dying. Turns out they couldn't do one of the updates to my car because of the battery. They charged me $250 for a diagnosis of my car. Never addressing my actual concerns of the vehicle the arm for my door that keeps your front doors open when they are opened instead of it just freely swinging is broken on my car. They quoted me $2000 for a brand new door when all I needed was a $40 part. And then when I spoke to Dave the manager of the service department, he tried to push all of the blame onto Sabrina my service advisor. Who was absolutely wonderful by the way. If I could individually rate, the people I had contact with I would write Sabrina a five star because she was patient understanding and she tried her best with the knowledge she had. If I could give Dave an individual rating, it would be a zero. He told me that I needed to get my spark plugs and my battery taken care of and then they could do my recall. He also advised me that if I bought a battery from anywhere else that the battery voltage might not be enough for my car to accept the ECM update. I contacted Greenbrier Kia and they informed me that that is not accurate information. Even though I have the paper that Dave wrote this information down on. Needless to say, I brought my car in for recalls. They did not take care of them not even the ones that did not require my battery to be updated such as the lock for my ignition. I'm so frustrated that I paid $250 to get absolutely nothing done find out information I already knew. And I was charged for a diagnostic when they didn't even diagnose my concerns. And then when I requested a refund, I got no response and I did not receive a refund. Needless to say, southern Kia Chesapeake took care of my vehicle. More

She was great helped us with everything that we asked about and stayed in communication with us the whole time about and stayed in communication with us the whole time More

Always a great experience. The whole team is friendly and helpful. Will always make the drive to VA Beach from Raleigh NC if I can! The whole team is friendly and helpful. Will always make the drive to VA Beach from Raleigh NC if I can! More

she was quick and she did not waster my time i got my car service quickly and she was spontaneous service quickly and she was spontaneous More

Good but I didn't know I had to maintain all my care there to receive I'll changes for life so I got brake fluid changed also there to receive I'll changes for life so I got brake fluid changed also More

I enjoyed my experience fully except the constant asking me to review. This is the 3rd review on an oil change me to review. This is the 3rd review on an oil change More