27 Virginia Hyundai Dealers
Fast, excellent, and efficient service as always. - djohns99
Fast, excellent, and efficient service as always. Very happy with my service provider, highly recommended.
Top Reviewed Specialists At This Dealership
Checked Flag and Demario provided a smooth and excellent - jademarquez518
Checked Flag and Demario provided a smooth and excellent service for a first time buyer!
Elite Product Specialist
Elite Product Specialist
I love everyone at Southern team Subaru Everyone is very - RICKSAQUARIUM
I love everyone at Southern team Subaru Everyone is very friendly and polite and knowledgeable
Communicated well , was given a loaner car option while - KLB22484
Communicated well , was given a loaner car option while my vehicle was being worked on.
The dealership has improved their Genesis section a lot - djen933091
The dealership has improved their Genesis section a lot in the last year. Previously It was nothing better then a Hyundai dealership. The 2 ladies that were handling the service department for Genesis were very friendly and smiled while discussing issues with you. they were very helpful and considered.
I bought my 2022 Santa Cruz and had a wonderful - Rayhand1973
I bought my 2022 Santa Cruz and had a wonderful experience with the sales dept. I have now had my car for a couple or years and and had have it serviced here. In Oct 2023 I started to have trouble with the car and brought it in for service. I was told I needed a new transmission, was quoted a price and authorized the work. It took over a month to receive new transmission and understandable that the parts shortage has everyone waiting. Communication from service dept is horrible! I would call to check status, leave messages daily with no call back. I understand everyone is busy and I know things take time but a simple answer to questions would help someone plan better when you don’t have a vehicle. While I was waiting for an answer and when the job was complete I was renting a vehicle so I could get around until my car was repaired. I finally get the call my car was repaired and ready. Paid for the service and left. A day later car is shaking and check engine light comes on. I returned it to service dept and they said they would check it out. Had to get another rental car for a couple of days. Called me up and said new transmission was needed to be replaced again! But this time they had a loaner vehicle to put me in until next transmission can show up. This was now middle of November. December goes by, nothing. Finally January 23 2024 I get a call from Robert saying my vehicle is almost ready but one of the ignition coils needs to be replaced. Being frustrated with whole experience I would authorize the coil that was bad to be replaced. Being that I had already paid a good sum of money to have transmission to be replaced only to have more problems added to list? Now I’m wondering if it was really a transmission problem or was it a coil problem? The receipt they gave me said they replaced coil but they never made mention of the second transmission I was lead to believe was replaced or not? Up until this occurance I believed this dealership was an honest business wanting to take care of its customers. Like I stated my sales experience was great. The Santa Cruz is a great vehicle and I love it! But I will not come back to this service dept unless they can fix their communication problem. I am totally aware that all vehicles will eventually have issues and will need service to keep them running. But customers need to be able to trust a service dept that can service and repair a vehicle professionally and communicate with an owner efficiently. Trust is what customers are really looking for to entrust their investment to. Just to add a cherry on top of this whole experience, I opened my hood the next day only to find my engine cover is missing. Called Robert to report this and I was told he was too busy and was gonna call me back……I’m still waiting.
My Sales Rep Alli, she is so organize, know her job, very - Toyota Grand Highlander 2024
My Sales Rep Alli, she is so organize, know her job, very nice and very helpful. We trade my VW to Toyota and she is there with us from the beginning until the end of transaction. After the deal is done she still checkung on us if we need anything else. Keep up a hreat job Alli!!!thank you for all your help.
I had a great experience there yesterday. - kellogirl
I had a great experience there yesterday. Shah was stood out as he went above and beyond for me. Very professional and helpful. He made the process easy and smooth in the purchase of my 2019 Honda Odyssey. The shop didnt have it ready when I went to pick it up and Shah had my car delivered from Woodbridge all the way to Upper Marlboro, MD. A huge thumbs up for him making sure I was completely happy with my purchase there. Mike M. in the finance department rocks too. Great offers and he made it very reasonable for me.
Had a bunbch of smoke coming from my Smart Car. - dealerrater
Had a bunbch of smoke coming from my Smart Car. Towed it to Classic Hampton Auto Mall. Turns out there was less wrong with it than I thought. Earnest had great customer service skills. He kept me up to date on everything. Car is back and running great! Thank you guys!
I had the worst experience I’ve ever had at a Hyundai - Diana.ayers
I had the worst experience I’ve ever had at a Hyundai dealership at this service department. I am a female from out of town and working in DC on a temporary job assignment. My car was vandalized. They broke the window and robbed me. I drove to the nearest dealership which happened to be Alexandria, walked in the service department and explained what had happened to the 2 women sitting behind the desk. The asked if I had an appointment…. Ok, did they listen to what I just said? They pointed to a man standing in the room and I told him what had happened. He apologized that they are under construction and short handed and said I would need to call around to other dealerships. I asked if they could at least look in the computer to see what dealership would have the part, he said no, you will need to call…. I am appalled at the laziness of all 3 of the people who were there with no other customers in the room…. They didn’t even offer to tape the window up so I could drive the vehicle. I called the Safford Springfield location where I was enthusiastically helped by Rene in the service department and he offered to tape the window up so I could drive it 3 hours back home. Once I arrived at their location he had called around and found the window & already had someone driving to MD to get it for me. Seems like the Alexandria location could learn a lot about customer service from Safford Hyundai of Springfield, VA. It’s worth the hour drive out of your way to deal with people who actually want to do their job.
had a very pleasant service experience working with - jason
had a very pleasant service experience working with Jessica,but still waiting to get a call back about my recall situation.
Hyundai Service Only. - manic_slews0g
Hyundai Service Only. Recently I had Mohave my oil changed and I went to Pohanka. When I bought my car there I was very and still love the car. So I took the car I love to the service department for an oil change and a thorough checkup. The job was quickly completed for me, I had very little wait time. For an older person that is a very nice to have in the department. I will continue to take my car to Pohanka Service Department. KPM
I have purchased several Hyundai vehicles from Michael - Shelly
I have purchased several Hyundai vehicles from Michael Spease over the last 10 years. He is extremely knowledgeable, patient, eager to please his clients, and is a real pleasure to work with when purchasing a vehicle.
Responsive to email, chose not to buy at this time- - GK
Responsive to email, chose not to buy at this time- looking for a closer dealership for Maryland inspection
I had a great experience at Priority Hyundai! - marylandnoga
I had a great experience at Priority Hyundai!
Sales associate Don Lounsbury went above and beyond to find the exact model car I wanted and delivered it sooner than promised!
Colonial Hyundai and Hyundai in general is one of the... - JAM
Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case mangers since then trying to work on my behalf and they’ve checked for updates and some how can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrong doing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!
My husband and I were totally blown away about how - kcfrostburg
My husband and I were totally blown away about how informative and helpful our salesperson Dave Kramer was and still is. The car we wanted to test drive was ready and waiting for us when we arrived. Dave went over every inch of the car with , inside and out! We were very impressed with all his knowledge. We couldn't be happier with the outcome. We love our 2024 Tuson Limited!!! Thank You Dave!!!
I bought a car about 9 months ago. - Trackcstanley
I bought a car about 9 months ago. 4 months later the car needs a new engine. This dealership has conned me and sold me a car they knew did not work. I had to replace the tires 2 months after I bought and there response was that they had no idea.
Please avoid this dealership and look for other places to buy your vehicle!
Very poor after-sales service. - freddycontrer69
Very poor after-sales service.
I bought a part and it was obviously miscoded, it arrived with the correct part number but the part was not the correct one. When I tried to make the claim they responded that it was out of time, which was not true. I only wanted to change the piece since it had been the dealer's mistake and I couldn't get it. I will never go to that dealer to buy something, I will use other channels.
I wanted to say thank you for your help with me... - Ed
I wanted to say thank you for your help with me purchasing my brand new Hyundai Sonata Limited. Omid Adib, the sales person, was very helpful and answered any questions I had about the Process. Fraz, the finance guy, was very personable and also helpful. He made the magic work to keep the payments low. Thank you both and the manager for making it possible for me to purchase this vehicle!
I took my Elantra to Duncan due to a recent recall for - Jflya32812
I took my Elantra to Duncan due to a recent recall for undercoating work. They did the work as well as a multi-point inspection. Service rep was very cordial. I was told the car needed 4 bulbs (marker lights + brake light. Estimate to fix was $110 which I thought was high so I politely declined. Since I needed to get the car inspected I went elsewhere, where I was told there was only one bad bulb, not 4. He did the inspection for the standard $20 fee and then charged me $1 for the light bulb which took about one minute to install. So I paid $1 instead of the $110 Duncan wanted and I know now that Duncan lied to me about the bulbs. Because of the lie by Duncan, I will probably not go back there for maintenance work. Very disappointed since Duncan is only 2 miles from my home.
They were very helpful and honest about pricing. - Dohertfj
They were very helpful and honest about pricing. Service has been excellent. Would buy from them again.
Been a customer since 2010 and have bought 4 since that - CHARLESHFRIEDMAN
Been a customer since 2010 and have bought 4 since that one.
the service after the sale has been great
Darnell and Bert always take care of us.
Peace of mind
Your Hyundai service team. From the very start your... - Ashleyroberts
Your Hyundai service team. From the very start your appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire and my daughter has moved to Danville Va. She has been there several months and this past week we drove her car to her as she has a new job that has training in Smithfield VA. the 2nd day in Virginia the check engine light came on. We called for an appt. The lady who answered was lovely, helpful. She even called the day before to remind us of the appt. this is how it should be!! Our appt was for 930am on a Thursday by 11:30am the service department had called us with an update. Seriously!! A dealership that gets the car in for the appt time its scheduled and calls you with an update and does not make it so you have to call back!!!! :) Many calls back and forth from this anxious mom leaving. Wanting to make sure her daughter will he safe. Every single time we were made to feel like we were the only and most impotent customer at the moment. I am beyond thrilled to have a working relationship with your service department and feel incredibly confident that in the future as my daughter brings it in for service that she and her vehicle will be looked out for. Truly an exceptional experience! How often can we say that about " going to the auto place"... again thank you. I am writing this even why we are on the road back to New Hampshire because it is one of the things that will comfort me in having her be away from us. Thank you again, sincerely Heidi
It is always a pleasure doing business with the service - FeliciaC
It is always a pleasure doing business with the service team at CMA’s Hyundai of Lynchburg. When I entered I was greeted by Christy Herald with a smile. The team is kind, courteous, knowledgeable, and always helpful. Billy Matthews is great! I had several questions and he took the time to answer all of my questions and even gave me several suggestions. They didn't try to sell me something that I didn't need. They gave me tips on how I could maintain the longevity of my vehicle that would cost a lot of money. The wait time is accurate and the waiting area is very comfortable. In my 25 years of dealing with automotive service teams, CMA’s Hyundai of Lynchburg is the best! I actually look forward to working with them. My next vehicle will definitely be a Hyundai and it’s all because of the excellent service department they have.