Koons Woodbridge Hyundai

The entire staff, from the young men and women to the gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free. gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free. More

7am appointment car wasn’t looked at until 10am after I complained. Service writer uninterested complained. Service writer uninterested More

My follow up they told me they have to order the part, will arrive in 2 or 3 days and I will hear back from my service advisor. I called 3rd day part was not in. Upon my every day follow part came in afte will arrive in 2 or 3 days and I will hear back from my service advisor. I called 3rd day part was not in. Upon my every day follow part came in after a week on Friday. Then I was told on Saturday they just do oil service maintenance. The next appiontment will be on Monday? I dropped off my Touson at 10:15am on Monday, same I was told it will be done in couple of hours but after my few calls, I was able to get it back at 3:15pm? I guess it due to under hyundai warranty coverage koons dealership was least interested to fixed my repairs? This is the 2nd time I have very bad experience at Koons dealership. More

Jordan did a fine job up to the point of sale. After the sale he did a terrible job, no follow up. I have tried calling and texting him but he does reply to my questions and it is now over a mon After the sale he did a terrible job, no follow up. I have tried calling and texting him but he does reply to my questions and it is now over a month of trying. More

Although break job took five hours ,my service rep was totally excellent and he made an unpleasant experience OK. totally excellent and he made an unpleasant experience OK. More

The service representative was very nice and kind. I am overall satisfied with the service provided. I am overall satisfied with the service provided. More

Sean was great to work with! He was patient with the questions we had and made sure we got the information needed to make an informed and satisfied purchase. He was patient with the questions we had and made sure we got the information needed to make an informed and satisfied purchase. More

Great experience. Comfortable waiting area, pleasant and tidy surroundings, and helpful staff. A little lengthy wait. Thanks Sean Comfortable waiting area, pleasant and tidy surroundings, and helpful staff. A little lengthy wait. Thanks Sean More

Great experience! Mohamed was the best and he went above and beyond to make sure I was happy with the transaction. Mohamed was the best and he went above and beyond to make sure I was happy with the transaction. More

CC The best dealership and personnel I have dealt with in 70 years. Sean and Mason and finance manager the best 70 years. Sean and Mason and finance manager the best More