CMA Hyundai of Lynchburg

Beautiful showroom, friendly people, disorganized and untruthful marketing left me feeling like I should have spent my money elsewhere. They weren’t happy that I already had my financing. They upped th untruthful marketing left me feeling like I should have spent my money elsewhere. They weren’t happy that I already had my financing. They upped the price after learning that I wouldn’t be doing financing through them by $1750. They said that that was a discount that was included in the price but was only available if financing was done through them. I showed them the add on autotrader and pointed out that it did not say that on the add. CJ said that they don’t have anything to do with what is posted on autotrader. When I offered to split the amount with them, he told me that they were losing money on the vehicle and he couldn’t split the 1750 that they added it to the advertised price. They spent a lot of my time trying to sell me some extra ceramic coating and warranty package that I told them three times I didn’t want. Paul showed me three sheets of paper with all the things their manufacturer warranty would not cover, after I had just been told by the sales team how great the warranty was. I can only assume that they make a great deal of commission selling this as well as the financing. We were at the dealership over five hours before we left with the vehicle. That seemed crazy to me after telling them we wanted the car in the first hour and not requiring financing. Bren was our sales person and was the one bright spot in the transaction. Overall, I felt like not buying their financing or ceramic coating and gap warranty xxxxxx them off. Not honoring their advertised price xxxxxx me off. I like the vehicle, but knowing now how they operate, I would never buy another vehicle from them, or any of their affiliated dealers. More

UPDATE: 60 DAYS - My car was returned with a refurbished engine. Extremely disappointed overall with the lack of customer service by CMA's Hyundai of Lynchburg. Happy to have my car back. UPDATE: 36 DAYS engine. Extremely disappointed overall with the lack of customer service by CMA's Hyundai of Lynchburg. Happy to have my car back. UPDATE: 36 DAYS - No anticipated date for the return of my car. Loaner car finally provided. UPDATE: 29 DAYS - Email received (after posting the below review) by CMA General Manager Matt Brink. He informed me that my engine replacement is now fully covered and they are working to secure a rental vehicle. 29 DAYS AND STILL NO CAR & STILL WAITING FOR ANY INFORMATION ON MY CAR FROM HYUNDAI. ENGINE FAILURE WAS ONLY THE BEGINNING This is my first one-star review, and I do not give that rating lightly. For nearly five months, I have worked with CMA's Hyundai of Lynchburg (CMA) regarding serious engine problems with my 2020 Hyundai Santa Fe. The customer service has been as concerning as the engine failure itself. My vehicle problems began in December 2025, when I paid $4,038.91 out of pocket at a trusted local repair shop to replace the turbocharger assembly and related components. When additional problems developed in March, that shop identified issues involving this type of Hyundai engine and directed me to CMA. The National Highway Traffic Safety Administration (NHTSA) documents recalls and investigations involving Hyundai Theta II GDI engines, including action involving more than 1.6 million Theta II-equipped vehicles. I am not claiming my vehicle was subject to those recalls. By June, CMA documented that my engine was consuming more than two quarts of oil every 1,000 miles and had “failed internally.” Service & Parts Director Mark Hall later wrote that “Hyundai's engineering team is aware of engine failures of this nature and has made improvements over time.” He also confirmed that Hyundai determined “lack of maintenance or outside influence was not the cause” and attributed the failure to “part fatigue.” The customer service experience that followed was unacceptable. Calls, messages and texts went unanswered. After meeting with Mark on June 26, I emailed detailed questions and documentation requests on June 29. TWO WEEKS passed without even an acknowledgment. On July 13, I escalated the matter to Hyundai Motor America (HMA) leadership. Only after executive escalation did substantive communication begin. During a later conversation, Olivia from HMA repeatedly instructed me not to include executive leadership on my emails because, as she stated several times, they would not read them. I left my vehicle at CMA on July 27 for an independent third-party inspection. The inspection was completed, but I was not informed of its findings and was told only that the matter remained “under review.” During this period, I also had no dealership-provided transportation. HMA initially informed me in writing that rental reimbursement was “not guaranteed” and that any amount approved, “if any,” would be determined only after I rented and paid for a vehicle myself. Throughout this process, I have repeatedly been told my frustration is “understood” and my concerns are “documented,” while I have continued pursuing answers myself. Acknowledging a customer's frustration is not the same as providing customer service. More

This is the worst company I have ever worked with. They make promises they can't keep, avoid responsibility, and do not help their customers after they make a sale. You'd do better buying from a junk They make promises they can't keep, avoid responsibility, and do not help their customers after they make a sale. You'd do better buying from a junk yard. First, they sold me a car that was a xxx. Then when it broke down, I have been waiting on service for over 2 months when my car just stopped running in the middle of the road still under warranty. When I ask they refer me to Hyundai corporate office who refers me to them AND NEITHER HELP ME. There's only one exception of a young man named Nigel who seems to have genuinely tried to help me. Save yourself a headache and go elsewhere. More

Had a very smooth car buying process - wanted more for my trade in but it was low drama and they helped me get a great deal on a new 2023 Santa Fe trade in but it was low drama and they helped me get a great deal on a new 2023 Santa Fe More

I am still waiting for someone to contact me about properly fixing my car after my previous review. properly fixing my car after my previous review. More

The service department requires a month to get an appointment. My daughter did that then they wouldn't fix her car when the part came in. She has been waiting for 3 weeks now, after the appointmen appointment. My daughter did that then they wouldn't fix her car when the part came in. She has been waiting for 3 weeks now, after the appointment to fix her car. We can't get a call back from the service department, despite leaving messages. This is not the way I want to be treated. More

It is always a pleasure doing business with the service team at CMA’s Hyundai of Lynchburg. When I entered I was greeted by Christy Herald with a smile. The team is kind, courteous, knowledgeable, and alw team at CMA’s Hyundai of Lynchburg. When I entered I was greeted by Christy Herald with a smile. The team is kind, courteous, knowledgeable, and always helpful. Billy Matthews is great! I had several questions and he took the time to answer all of my questions and even gave me several suggestions. They didn't try to sell me something that I didn't need. They gave me tips on how I could maintain the longevity of my vehicle that would cost a lot of money. The wait time is accurate and the waiting area is very comfortable. In my 25 years of dealing with automotive service teams, CMA’s Hyundai of Lynchburg is the best! I actually look forward to working with them. My next vehicle will definitely be a Hyundai and it’s all because of the excellent service department they have. More

Already bought 2 cars from this dealership.. Went over the weekend to buy a 3rd car, they said it just arrived and will be ready Monday for test drive and purchasing, then said it will be ready on Tuesday the weekend to buy a 3rd car, they said it just arrived and will be ready Monday for test drive and purchasing, then said it will be ready on Tuesday as the mechanic was on leave, not ready on Tuesday for some other reason, so we scheduled for Wednesday. On Wednesday Morning, after calling the sales person 2 times, the 3rd time he answered and said the car was sold to someone else who came last night.. I don't understand.. my family is very disappointed. More

Purchase 17 Tucson Great experience from salesman to finance manager, had a minor issue and it was fixed immediately, strongly recommend Lynchburg craft hyundai, never f Great experience from salesman to finance manager, had a minor issue and it was fixed immediately, strongly recommend Lynchburg craft hyundai, never felt attacked and everything was explained clearly More

Hyundai purchase We had an excellent experience with everyone we came into contact with at the dealership from sales to finance to service introductions. I would recom We had an excellent experience with everyone we came into contact with at the dealership from sales to finance to service introductions. I would recommend this dealership to family and friends. More