JD Davis

I am writing this to warn other consumers about the persistent incompetence and lack of accountability at Safford Hyundai Fairfax. My experience has been a series of major operational errors and comple persistent incompetence and lack of accountability at Safford Hyundai Fairfax. My experience has been a series of major operational errors and complete communication breakdowns that have been ongoing since late January. Initially, this dealership provided me with the WRONG vehicle. It took them weeks to realize their mistake, which required a car swap—a clear sign of a total lack of operational oversight from the start. The situation has only worsened regarding my sales tax refund. I have been following up on this issue for over 4 months. On March 18th, JD Davis (General Manager) stated in writing that based on his communication with the lender, the refund should take about 30 days. It has now been nearly two months since that stated timeline, and JD has completely ignored my multiple follow-up emails. I am appalled to see that this dealership holds a D- rating from the BBB for failing to respond to customer complaints. Ignoring customers seems to be their standard operating procedure. More

Report | Print

My sake associate, Saxon, was extraordinary. Polite, courteous and respectful are just a few of his makeup Polite, courteous and respectful are just a few of his makeup More

by rbarracks Verified Customer Verified Customer

Report | Print

Awesome customers service! Todd and the team went above and beyond to help us get our desired car! Todd and the team went above and beyond to help us get our desired car! More

by ninavu499 Verified Customer Verified Customer

Report | Print

Great, fast, professional service and attentive employees! I highly recommend getting service and maintenance at this dealership! employees! I highly recommend getting service and maintenance at this dealership! More

by QUEERNOTARY Verified Customer Verified Customer

Report | Print

This location will be better after the construction and renovations are done. A little chaotic at the moment renovations are done. A little chaotic at the moment More

by bwilburn923 Verified Customer Verified Customer

Report | Print

I have dealt with Joseph McNulty and this dealership for many years and I’m never disappointed. No nonsense, just professional, friendly service. I plan to be a customer for life. many years and I’m never disappointed. No nonsense, just professional, friendly service. I plan to be a customer for life. More

by MIKESHANE2 Verified Customer Verified Customer

Report | Print