31 Virginia GMC Dealers

Routine 45,000 mile service It was a normal visit for my - brentchildress

Routine 45,000 mile service It was a normal visit for my 45,000 mile service What?

Service and service writers were very thorough, fast and - choppersbyeos

Service and service writers were very thorough, fast and efficient. I would highly recommend them if you drive a GMC truck.

We received outstanding customer service from Walter - chipm44

We received outstanding customer service from Walter Fuentes. He was extremely helpful regarding lease turn in information of our 2023 Buick Enclave Avenir when no other Buick dealership in the area knew exactly what to do. We have also used this dealership service department in the past and all are top notch, especially Curtis. And a special shout out to Walter for his professional approach. Thanks Leesburg Buick/GMC

Service group is great! - nathanfowler7474

Service group is great! Always good to work with. They give great customer service and are very trustworthy

Helped me out with a battery issue. - Wcdsl1

Helped me out with a battery issue. Thank you Leo and Ky for your professionalism

We had an outstanding experience with Front Royal Buick - ACalder

We had an outstanding experience with Front Royal Buick GMC! Kristin, General Manager Scott, Finance Manager Derick, and the entire team made the entire process easy, seamless, and stress-free. They were professional, honest, responsive, and truly went above and beyond. With three young children at home, it wasn’t easy for us to get back to the dealership, so they came to our house to complete the paperwork and are even delivering our new Yukon XL. That level of customer service is rare and speaks volumes about how much they value their customers. We couldn’t be happier with our experience and highly recommend Front Royal Buick GMC to anyone looking for a dealership that truly puts its customers first!

JC was great! - Chris

JC was great! So much knowledge and helpful. Great attention to detail to get it right and make us happy!

It was great service The people that service me was very - Phyllis6633

It was great service The people that service me was very nice and knowledgeable about what I need do for my car

The staff was professional, friendly and knowledgeable! - Sophia

The staff was professional, friendly and knowledgeable! Aerial went above and beyond to find me the right vehicle!

Nothing to rate they give recommendations a you leave. - CBAnders5

Nothing to rate they give recommendations a you leave. They rely on technology for everything and it's not good customer service

I always appreciate working with Crabtree’s service - Betsy

I always appreciate working with Crabtree’s service department. They are well organized, efficient and very customer friendly. Thank you!

I’ve worked with Riya many times. - fsumet

I’ve worked with Riya many times. She’s amazing and she is great! She goes well above and beyond every time. She always wants to make sure you get everything taken care of and then some. Definitely someone you’d want to work with when there comes an issue with your vehicle. I would highly recommend this dealership for repairs!

Our salesperson was professionally attentive to the needs - david

Our salesperson was professionally attentive to the needs of our purchase. There were several specifics or non-negotiable item we wanted and they were accommodated. Will definitely consult Steve Dixon again for future needs.

I had a great experience. - Kathy051652

I had a great experience. Mike and Bob were very helpful. They helped with every phase of the purchase and explained everything they were doing and were open to any and all questions.

Outstanding service, exceptional communication, and total - Cmikesheldrick

Outstanding service, exceptional communication, and total professionalism from Philip Fink Review: After dealing with a complete lack of support and communication elsewhere, bringing my 2024 GMC Hummer EV SUV to Ourisman Buick GMC of Alexandria—and working directly with Philip Fink—has been an absolute night-and-day experience. From the moment the vehicle arrived, Philip set a new standard for customer care. His communication and follow-through are second to none; he kept me fully informed every step of the way without me having to chase for updates. His attention to detail is remarkable—he took the time to ensure an in-depth, thorough review of every single complex concern, from the electrical and safety faults to the multi-point water intrusion issues. Rather than leaving me in the dark, Philip immediately established a clear, structured plan of action for the vehicle's repairs, providing complete transparency and peace of mind. It is rare to find a service professional who genuinely listens, takes ownership of complicated technical challenges, and treats customers with this level of respect and diligence. While it's frustrating not having my vehicle due to major safety defects and ongoing warranty repairs, the absolute saving grace right now is dealing with someone as competent, professional, and reliable as Philip. If you need a service advisor who actually follows through and gets things done right, ask for Philip Fink at Ourisman GMC of Alexandria. Outstanding work!

Fantastic group of people, very easy going and great to - The Real Tim

Fantastic group of people, very easy going and great to deal with. I will absolutely recommend to everyone, over any of those other places.

Harrison was very helpful finding my 2017 Chrysler... - Mark Hall

Harrison was very helpful finding my 2017 Chrysler Pacifica, oing to make a big difference in my business!

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

Gary in the service department always goes above and - Brian

Gary in the service department always goes above and beyond to make the customer happy!

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

Sales department was great! - bbfatboy97

Sales department was great! Service department really stinks! They offered free inspections. After a couple of years, couldn't get appointments after calling many times. When I was getting service there took a very, very long time and overpriced!

Our experience purchasing a truck at GR was exceptionally - mcivgl4

Our experience purchasing a truck at GR was exceptionally positive. Randy Hall was extremely helpful. Great communication. Direct and honest. We would definitely recommend checking out this dealership.

Bought a lifted z71 diesel truck front bumper had some - School bus 111

Bought a lifted z71 diesel truck front bumper had some paint coming off of it the told me at the time of purchase they would take care of it it’s been almost a month now and nothing they won’t even respond to my text buyer beware they say one thing to get you to purchase and after that forget all about you would never purchase another vehicle from them

Awful experience at the service department. - 2cats

Awful experience at the service department. Not first time that had to take vehicle back for them to fix their mistakes. The service manager does not return phone message and is not easy to work with and does not have good customer service skills. They don't want to take accountability for their lack of knowledge on certain vehicles or when they damage part of your vehicle and then try to claim that is the way it is supposed to look.

Needed a VA State inspection and they were very fast! - haroldstallard80

Needed a VA State inspection and they were very fast! Will definitely stop back in the next time I am in the area and need something done. Very clean and very nice people there!

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!

I don't usually submit reviews so it takes exceptional... - Donald F

I don't usually submit reviews so it takes exceptional service for me to take the time to do this. For friendly service without pressure contact Rhonda Smith-Carnes. She takes the time to understand your needs and answer your questions. We tend to keep our vehicles for many years so a new purchase is a big decision. Rhonda was patient and realized that letting the vehicle sell itself would work best with us. While it may be a long time before we purchase our next vehicle we hope that Rhonda will still be there to help us again.