Southern Buick GMC Virginia Beach

Nothing to rate they give recommendations a you leave. They rely on technology for everything and it's not good customer service They rely on technology for everything and it's not good customer service More

It is now impossible to reach the dealership service department. I tried for weeks to reach someone on the phone. When you call you get a call center. They say they will let the dealership know. I even department. I tried for weeks to reach someone on the phone. When you call you get a call center. They say they will let the dealership know. I even got a text number to text back to (no response). I called multiple times over 3 weeks and not once got a call back or reached anyone at the dealership. It has never been like this until the last two times we went. We have 2 Buick/gmc cars. Based on this experience we would never buy another car from this dealership and may try Chesapeake to see if they actually answer phones. The service has gone downhill the past few months. Also someone working on the car got black grease on the interior ceiling of my car. I asked about this when I brought it back in. But they did nothing to fix it. Now my ceiling is stained with black grease. I would call service to ask but no one will answer. I finally got help about the status of my car when I went in and talked to parts. The guy was very nice and even gave me a phone number I could reach him at. Thanks to him they finally got the part. He called me on Monday saying the part was in. Service didn't call me for 2 days to tell me. That is absolutely unacceptable when it is a priority safety coded issue. The owner needs to know how bad this is. More

Destiny was great she answered all my questions, went over all the services performed and went of all recommendations moving forward over all the services performed and went of all recommendations moving forward More

I booked an appointment online same day and got my oil changed. I was at the dealership for roughly an hour. changed. I was at the dealership for roughly an hour. More

I purchased this truck from the dealership and I have become good friends with my salesman which is now been promoted to sales manager Vinny and I get along very well and if I ever have to buy another ve become good friends with my salesman which is now been promoted to sales manager Vinny and I get along very well and if I ever have to buy another vehicle, it will come from southern auto Group GMC More

Destiny was great, she kept me in formed of what was happening the whole time I was there. happening the whole time I was there. More

I dropped it off on a Tuesday 8am for an appointment I made to get oil change and the electric bed cover stopped working. On Thursday I call 2 times to get update and no one call ed me back. Friday I call made to get oil change and the electric bed cover stopped working. On Thursday I call 2 times to get update and no one call ed me back. Friday I called 2 more times for an update along with a email request for an update. I got no call back again. I walked up to dealership and nothing was done to my truck. The advisor said 'whoops it slipped through the cracks.' It was raining and I had to walk home and walk back to only have an oil change done. My bed cover still not working. I was told I needed to make an appointment to get that fixed.. I left a voice mail on the GM's voicemail and no call back. It's funny how the sales departments phones work to try to sell me a new truck but there is zero customer service More

My truck has gone for the same thing 3 times and and the last time you keep the truck for 3 weeks and is still has the same problem. last time you keep the truck for 3 weeks and is still has the same problem. More

Brought 2 vehicles in for service. The first vehicle, a 2021 yukon, was brought in for state inspection, oil change and tire rotation. The only positive to this visit was that the The first vehicle, a 2021 yukon, was brought in for state inspection, oil change and tire rotation. The only positive to this visit was that the 1st vehicle was ready by the end of the day. The reason I give a 1 star is because the tire rotation was not performed and I paid for the service. I know the tire rotation was not performed because I had a known TPMS sensor that was bad on my right front wheel, and I had a new sensor already shipped on the way to me. I went back into the office to let the advisor know and I showed him my dash display clearly indicating the same tire was not showing a reading which is how I knew it wasn't done. He told me that the display wouldn't change even after a tire rotation, then told me he could use the relearn tool to show me but it would knock out all of my sensors and I wouldn't see any readings. I told him let's not do that. So I ordered a tpms relearn tool and received it the next day, coincidentally I also received my new tpms sensor. I went out to find which wheel had the bad sensor and found that it was still the right front tire with the bad sensor which clearly indicated the tire rotation was not performed. Its not about the money thats the issue but the lack of trust I now do not have with this service department. I brought my 2nd vehicle in the same day that I picked up the first vehicle, a 2024 Sierra for just an oil change and state inspection, and it took them 3 days to get my vehicle finished Very disappointed with this service department. We have been going here since we bought our yukon in 2020 and never had any issues. This visit was also the first time seeing all new service advisors and not one single familiar face. More

Awesome dealership. Great People. Tech Eric outstanding, give him a raise. Thanks for taking care of my truck Great People. Tech Eric outstanding, give him a raise. Thanks for taking care of my truck More