⭐ 1/5 Stars — Extremely Disappointing Customer Service! - Christopher Rasnick
⭐ 1/5 Stars — Extremely Disappointing Customer Service!
TJ supposedly has 26 years of experience in the car business, but based on my experience, it seems more like 26 years of failing to understand customer service!
I have been trying to work out a vehicle deal with TJ, and the entire experience has been nothing short of frustrating, unprofessional, and a complete waste of my time.
First, he refuses to provide actual numbers or give me any transparency regarding a potential deal. Second, the pictures he sent of the vehicle he wanted me to consider were absolutely terrible. You would think someone with 26 years of experience would understand the importance of providing customers with clear pictures, accurate information, and straightforward pricing.
To make matters worse, he expects me to drive an HOUR to the dealership without showing me any numbers or providing anything concrete in writing! Instead, I’m supposed to take his word that he’ll try to work something out.
I even explained the financial hardship my family is currently experiencing, hoping for some understanding and a willingness to communicate openly before asking me to waste two hours driving back and forth. Apparently, that’s too much to ask.
Here’s some advice, TJ: Customers don’t need empty promises. They need honesty, transparency, professionalism, and respect for their time.
Having 26 years of experience means absolutely nothing if you cannot provide the basic level of customer service people deserve.
I was genuinely interested in purchasing a vehicle, but this experience has completely turned me away.
I absolutely DO NOT recommend this dealership based on my experience. If this is how potential customers are treated before a sale, I can only imagine what the experience might be like afterward.
Save yourself the frustration, the gas money, and the wasted time. Take your business somewhere that actually values its customers!
ZERO STARS for customer service if that were an option!
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