I had a very positive experience at Georgetown Subaru and - Cynthia M
I had a very positive experience at Georgetown Subaru and would gladly recommend them. As a single woman buying a vehicle on my own, transparency, honesty, and strong customer service were especially important to me, and I felt supported throughout the process.
Alberto was attentive from the beginning and always responsive whenever I had questions during my decision-making process. He took the time to listen to what I was looking for, asked thoughtful questions, and was patient as I test drove multiple vehicles to make sure I found the right fit. He also walked me through the features of the cars and gave me the space I needed to make my decision without pressure.
What stood out most was the level of care after the purchase. Since I did not have someone to drive me back to the dealership, Alberto helped make sure I could return the following day to pick up my car. That extra effort meant a lot to me and showed a genuine commitment to customer care.
Ty, the sales manager, was also wonderful to work with. During the pricing conversation and review of the itemized costs, he truly listened to my concerns and understood that, since I was going through the buying process on my own, getting a fair price mattered to me. I appreciated that he took the time to get to know me personally. He was courteous, helpful, and professional, and I never felt like just another customer.
Everyone I encountered, from the front desk to the coffee shop staff, was kind and welcoming. The dealership itself was clean, organized, and made for a comfortable experience.
I was one of the last people to leave the dealership that evening, and even though it was a late night, I still felt valued and well taken care of. Overall, Georgetown Subaru provided a respectful, transparent, and thoughtful car-buying experience, and I highly recommend them.
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