Austin Subaru

★☆☆☆☆ — An Appointment That Means Absolutely Nothing We scheduled an appointment online with Austin Subaru for an oil change and tire rotation at 12:30 PM on Saturday, October 24. Apparently, Nothing We scheduled an appointment online with Austin Subaru for an oil change and tire rotation at 12:30 PM on Saturday, October 24. Apparently, Austin Subaru has a very different definition of what an appointment means. At 2:00 PM, a full 90 minutes after our scheduled appointment, my wife asked our service advisor for an update. She was told our vehicle was still second in the queue and had not even been looked at. We were then informed it would be at least another hour to an hour and a half before the service would be completed. Three hours for an oil change and tire rotation? Absolutely unacceptable. And to be clear, this isn’t simply a complaint about a dealership being busy. It’s about a fundamentally misleading appointment system. When a customer schedules a specific appointment time, there is a reasonable expectation that the dealership has allocated time and resources to begin servicing the vehicle reasonably close to that appointment. Instead, Austin Subaru apparently uses appointments as nothing more than scheduled times to drop your vehicle into an already overbooked queue. An appointment that doesn’t reserve time for your vehicle isn’t really an appointment. It’s just a reservation for a place in line. If Austin Subaru knows it cannot begin servicing a vehicle anywhere near the scheduled time, it should not offer that appointment in the first place. And if appointments are merely check-in times rather than actual service appointments, that should be clearly disclosed when customers book them. Rather than waste any more of our Saturday, we requested our vehicle back and drove to Jiffy Lube, where we had our oil changed in approximately 15 minutes. The contrast couldn’t have been more striking. Austin Subaru needs to rethink how it schedules service appointments and, more importantly, how it respects its customers’ time. This wasn’t an unexpected delay during service. Our vehicle hadn’t even entered the service process 90 minutes after our appointment. That’s a scheduling and operational failure, not an excuse about being busy. We won’t be returning to Austin Subaru for routine maintenance. There is simply no justification for asking customers to set aside three hours for basic service when other businesses can complete the work in a fraction of that time. More

Subaru has been servicing my vehicle for 9 years and continue to provide excellent customer service from check in to picking up my vehicle. Trenton Johnson has been my advisor for the past three visits continue to provide excellent customer service from check in to picking up my vehicle. Trenton Johnson has been my advisor for the past three visits and he has always been professional, knowledgable and truthful (most important) about the the service I need. I always ask for Trenton, he's simply the best! More

We've been taking our Forester to Austin Subaru for service for 6 years. They've always been very efficient and transparent. They continue to find ways to streamline the process and communications. We service for 6 years. They've always been very efficient and transparent. They continue to find ways to streamline the process and communications. We appreciate having access to who knows Subarus and has our vehicle's history on file. Donovan was very helpful and personable. More

Amazing customer service! Clear and concise recommendations, I didn’t feel like I was being swindled into buying more services than were absolutely necessary! I really appreci Clear and concise recommendations, I didn’t feel like I was being swindled into buying more services than were absolutely necessary! I really appreciate their transparency and communication through you the whole process of having my car in the shop. More

Every point of contact I’ve had with Austin Subaru, including car buying process, phone calls, and service visits has been excellent. Staff is always friendly, knowledgeable, and helpful, and the coffe including car buying process, phone calls, and service visits has been excellent. Staff is always friendly, knowledgeable, and helpful, and the coffee bar is much appreciated. Our service advisor, Scott Davis provided a seamless and easy service experience. More

Exceptional service by salesman John Martinez. Professional and attentive to my automotive requirements. The dealership gives you a feeling of being part of the Subaru family. Levi Durst lead m Professional and attentive to my automotive requirements. The dealership gives you a feeling of being part of the Subaru family. Levi Durst lead me thru the closing process in a friendly and expeditious manner. I highly recommend the Austin Subaru dealership. More

All went well with this visit. We enjoyed the coffee bar while waiting for our oil change. Hiram was a great service advisor who explained everything very clearly. Thank you! We enjoyed the coffee bar while waiting for our oil change. Hiram was a great service advisor who explained everything very clearly. Thank you! More

Everyone is very friendly & helpful. All employees are very knowledgable and ready to help with whatever is needed All employees are very knowledgable and ready to help with whatever is needed More

Big shout-out to Alex Colwell in sales and Levi Durst for being so friendly and helpful throughout the entire process. These guys really take care of their customers. Up till now, I only had terrible car-b being so friendly and helpful throughout the entire process. These guys really take care of their customers. Up till now, I only had terrible car-buying experiences with shady dealerships. Austin Subaru is like a diamond in the coal mine for me. Levi, the finance manager, was able to rearrange some numbers in my financing deal and saved me a ton of $$ in finance charges! These guys will have my business for life! More

Andrew is exceptional in his communication and he delivers above and beyond what he promises. This is the second time he has been my advisor and both experiences have been very positive. Thanks, A delivers above and beyond what he promises. This is the second time he has been my advisor and both experiences have been very positive. Thanks, Andrew! More