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Norm Reeves Subaru Superstore Rockwall

Rockwall, TX

Overview
Employees
Reviews
4.8
40 Reviews
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1501 E I-30

Rockwall, TX

75087

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Showing 40 reviews

October 21, 2026

They were very easy to work with when purchasing our car and have done a great job when doing maintenance. More

by njbarr1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Pinedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Your experience with us is the perfect October double feature at the drive-in: an easy car purchase for the opening act and great maintenance for the sequel! It's awesome to hear both shows were hits. Pull back into your favorite parking spot, and we'll roll out the next feature.

October 15, 2026

It was a great experience got my 60 k tune up In a timely manner More

by michaelsinclair16
Recommend Dealer
Yes
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Oct 16, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Michael, timely service and a well-tuned car make for a beautiful duet. Keep that engine humming, and we'll see you for the next performance.

October 10, 2026

Everything was great. Quick service. Comfortable waiting area. Snacks were out however. It was good. More

by Ken.schweers
Recommend Dealer
Yes
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Oct 12, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Ken, we're happy the service was quick and the waiting area comfortable, and we hear you on the snacks! Our team has made a note to keep the shelves filled. Next time, the treats will be waiting, along with the quick service.

October 09, 2026

Checked out my car and gave inflated estimate of repair The estimate was twice what was expected after research online. More

by kjmj
Recommend Dealer
Yes
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Oct 09, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Thank you for the five stars! We hear you on the estimate, and our door is always open to explain how the numbers come together.

October 08, 2026

Well professional and with good communication skills. Explained well the offers and gave options regarding my inquiries More

by Jo Tadaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Hi Jo, we're glad you enjoyed your interactions with Jason and Seth!

October 08, 2026

One of my window button got broken during maintenance service., i am still waiting for the feedback from subaru rockwall for a week and still receiving no response. More

by Jo Tadaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Herrera
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Oct 09, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Hi Jo, we hear your concern and appreciate your patience. We'd welcome the chance to speak with you personally. Please reach out to our General Manager, Lionel Garcia, at lionel.garcia@normreeves.com whenever your schedule allows.

October 08, 2026

Every experience I have had with the dealership, especially the service department is Above Excellent! I have interacted with a couple of the other Service advisors and Chris the service manager and More

by JKSEWELL7
Recommend Dealer
Yes
Employees Worked With
Michael Hope
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Oct 08, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Our service department plays like a full orchestra, and Michael is clearly first chair! Chris and the other advisors keep every note in tune, but a standing ovation like "Above Excellent" goes straight to the soloist. We'll keep the music playing every time you visit.

October 03, 2026

It was Jesus The person that helped me was named Jesus. He was very kind and helpful More

by Consuelomoore2
Recommend Dealer
Yes
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Oct 05, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

A little kindness can take a visit a long way, and Jesus brought plenty of it to yours. Having someone who is both kind and helpful can make all the difference when you’re here, and Jesus gave you exactly that kind of personal attention.

September 30, 2026

Kevin was an excellent sales rep. He was not pushy, he was kind and gently navigated the sales process. Honestly, I think more dealerships need to operate the way that Kevin did. He w More

by marvin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

Hi, Marvin. We're grateful for this kind note about Kevin. He's truly a special person on our team, and we hope you enjoy your new-to-you Chevy Silverado.

September 28, 2026

On time great service They got me in on time , fixed my brakes and were very professional. Super nice. More

by wilbanksfam3
Recommend Dealer
Yes
Print
Sep 29, 2026 -

Norm Reeves Subaru Superstore Rockwall responded

On time, brakes fixed, and every box checked. This service visit is basically a completed crossword puzzle, and it sounds like the answers were all in the right places. Thanks for giving the team five stars for getting it done right.

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