43 Texas Mercedes-Benz Dealers

I was a pleasure working with Beaux Benson. - gregorychanson

I was a pleasure working with Beaux Benson. He spent a great deal of time with us first explaining the different convertible models made by Mercedes then allowing us to test drive a couple of different configurations of the car we wanted to buy. After the test drive, we then sat down with Beaux and went through the line-by-line ordering process. It was extensive! We purchased a new CLE53. Our chosen vehicle took several months to go through the build and ship process before it arrived at the dealership. Beaux kept us posted throughout the entire process. When the car arrived, we were out of town for a couple of weeks. Beaux stored the car until we could fly back home and pick it up. Even the pickup and delivery took a couple of hours. All in all, Beaux invested a lot of time with us to make sure we were satisfied along the entire process. This was not our first purchase at the Grapevine dealership, and it probably will not be our last.

We had an exceptional experience with Mercedes-Benz of - smkepner

We had an exceptional experience with Mercedes-Benz of Plano while purchasing our new GLE450. We negotiated the deal with Ryan from out of state. He worked with us to get us the exact trim and features we wanted. There were no surprises when we arrived after a three hour drive. The deal we negotiated remotely was the deal upon arrival. Nick in finance was great with the paperwork. Finally, Tyler stayed late to run us through the new tech in the vehicle. So much better than our prior car purchasing experiences. Despite the new car cost it was painless!

Dustin was professional and good to work with. - susiestreller

Dustin was professional and good to work with. He made my experience buying a car enjoyable.

Great Mercedes Benz dealership. - GOVIAS.GLENN

Great Mercedes Benz dealership. People are fantastic, the showroom is impeccable and clean. Great service from beginning to end. Sales team and management were very friendly, courteous and kind. Great experience. Will definitely buy again and service my new Mercedes and my other Mercedes Benz here.

Great services and the service advisor were very - Jose

Great services and the service advisor were very professional and knowledgeable about the work needed to be done on my vehicle. I was treated very kindly.

Salesman was ok, but the finance guy was outstanding , he - saidulquazi

Salesman was ok, but the finance guy was outstanding , he took care of our needs

Always top notch service exemplifies Mercedes and what it - alovellberry

Always top notch service exemplifies Mercedes and what it stands for. Great job Martin Flores

I’ve been going to M-B of Tyler for over 10 years, using - Lakerat

I’ve been going to M-B of Tyler for over 10 years, using Jim Buote as my service rep. Makes it easy peasy to get one’s auto serviced. Highly recommended.

Mu service advisor Jacqueline is very efficient and - farnazsafavi

Mu service advisor Jacqueline is very efficient and professional and ALWAYS make the experience one of the best. Thank you!

Latasha took great care of us when I had to have my - jg24

Latasha took great care of us when I had to have my vehicle serviced. She is awesome!

Jay and Caleb welcomed and treated me with great - otj007

Jay and Caleb welcomed and treated me with great professionalism and courtesy through the process

Sean and Wallace are 2 very courteous and knowledgeable - Franklin

Sean and Wallace are 2 very courteous and knowledgeable professionals. I have been to the dealership multiple times, and each time they have been able to help me understand what the issue is and confidently get my car up and running in a timely manner.

This was the most efficient and effective car buying - maribethTan

This was the most efficient and effective car buying experience I’ve ever had. Jay was absolutely awesome, professional, attentive, and genuinely focused on making everything seamless from start to finish. The service at Mercedes-Benz of Sugar Land was top-tier, the attention to detail was excellent, and I truly feel like I received a great deal. Highly recommend Jay Quilloy and the finance for anyone looking for a first-class experience!

The service department is excellent. - verlei_k

The service department is excellent. The service manager, Arthur Montoya, really knows the meaning of customer service. He was our advocate in dealing with Mercedes USA and stayed at it until our situation was resolved. We would highly recommend Mr. Montoya and Mercedes Benz of Midland.

Had a maintenance issue with one of our work Mercedes - JB007

Had a maintenance issue with one of our work Mercedes Metris vans. Ric in Service was able to get us in quickly and back on the road in no time.

Excellent Warranty service. - Hopkinskevinr

Excellent Warranty service. The CEL came one 10 days out of Factory 4 year warranty, but that is to be expected. After a quick diagnostics our CPO Warranty covered the repair. Special Thanks to Mr. SOTO for green lighting the coverage and getting the car back home in 2 days when the line was a day and a half to bring the car in. Donuts on Saturday Team MB-SJ

Has been our primary dealer since 2020. - mgriver

Has been our primary dealer since 2020. Have purchased 4 cars - 1 GLE, 3 S Classes. Has been our primary servicer since 2020. From the GM to our salesman to our service advisor, we are treated professionally. Goes the extra mile to be accommodated and make our relationship a pleasure.

Scott, my service advisor took care of the issues and - dilshanmanawadu1

Scott, my service advisor took care of the issues and provided solutions that were reasonable. I was well taken care.

Great experience. - toryg17

Great experience. Keith Taylor was very knowledgeable about the car that look at online. Very good salesman. Came in to look and test drive and purchased. Clean place, snacks and drinks are provided in the waiting area. If you looking for new are used car check Park Place out. I purchased a used vehicle with low mileage and was pleased how the car looked and drove. Ask for Keith Taylor

Service experience was quite poor for any nicer dealer - adam.17.

Service experience was quite poor for any nicer dealer brand, let alone a Mercedes franchise - not worth recounting it.

Very friendly and helpful people. - CarBuyer

Very friendly and helpful people. Curtis was good to deal with. He was very helpful and made the buying process quick and easy. They’re a little pushy with their extended warranty program, but other than that, very good experience. Car was exactly as it looked on pictures.

They have a good selection of vehicles and awesome - gustavo_garibay

They have a good selection of vehicles and awesome customer service. Matthew was very helpful and he answered any and all my questions that I had.

great service it was a great experience and they had - rebollarsergio

great service it was a great experience and they had great customer service good deals too

Terry Gilliam was professional, helpful, and - Stacyrchrdsn4

Terry Gilliam was professional, helpful, and accommodating throughout the process. It was a pleasure having worked with him. I’m pleased with my purchase and experience. Thank you!

Dishonest or Totally Incompetent Mercedes Benz Dealer or - EporscheE

Dishonest or Totally Incompetent Mercedes Benz Dealer or maybe Both. I tried to purchase a nice Mercedes SL550 from April Ballard last month, May of 2025. She told me that I needed to place an immediate $5000 down payment to secure the car as other people were also looking at it. I agreed and gave them my Credit Card to run the $5000 down payment, also my drivers license, and Insurance Card to lock up the deal. She asked if I would be paying Cash or Financing, I said most likely Financing as I could get a low interest rate with my 800 plus credit score. She then said that she could offer a better rate with only a soft pull on verifying my credit score and assured me that this would not show on my credit report, so I agreed. Then came back to me with my credit score of 837 but then said the Car being 12 years old they could not offer a better or matching rate then my local source. I agreed to pay Cash and asked for bank wiring instructions. I then got a signed proposal from their sales manager Kurt Moyer who added a $1995.00 fee for their Auto Butler add-on services which I declined after a brief heated discussion with him as April had told me it was optional on my part. I then have a signed off purchase agreement document from sales Manager Kurt Moyer stating the agreed amount ( I paid full asking price), plus all dealer fees with balance due after my $5000 down payment. I asked April for bank wiring instruction so we can get everything done so I can make arrangements to fly into Lubbock to pick up the car or arrange transportation to have it shipped home to Utah. She said the Finance Manager was backed up and they would be sent soon, as I wanted to get to the Bank to get the wire transfer out. 5 hours later I get a call from their finance manager Jerry Cotrell I believe is his name telling me they had sold the car to someone else. He was very rude and called me "Petty" for complaining. I told him he had run a hard Pull on my Credit Report that stays on for 2 years without my authorization and wanted it removed. He stated he would look into it and could not believe I was so upset. All the people I worked with April, Kurt, and Jerry told me it was the the General Manager Josh Stevens decision to sell the car out from underneath me, my assumption since I wasn't buying their $2000 Auto Butler services and Financing with them, they decided to sell it to someone else that would, even after I have a signed Purchase quote and gave them a down payment and all my personal information to complete the sale. Bottom Line, 1. They agreed in writing to sell me the car at their listing Price 2. They took my Credit Card for a $5000 down payment. 3. They ran a Hard Pull on my Credit without my permission. 4. They have my drivers license and Insurance information, 6. I now have a 2 year Credit Inquiry on my Credit Report. 7. They sold the car out from underneath me and called me Petty for complaining. I would expect more from a Mercedes Benz Dealership. You would think Mercedes Benz would have higher expectations of their dealers. I know I do. Buyer be Very Aware when dealing with Mercedes Benz of Lubbock even if you have it in writing. I have proof of all paperwork and documentation. Regards, Teddy P.

I regularly purchase vehicles out of state and rarely - andrewtkim

I regularly purchase vehicles out of state and rarely write reviews, but this experience stands out for the wrong reasons. I agreed to terms on a car and was ready to move forward. Instead, the dealership delayed the process on their end while “checking with other dealers” and handling things internally. During that time — after several messages, a few phone calls, and multiple days of back-and-forth — the car was sold to someone else. This wasn’t a case of a last-minute competing buyer. It reflects a lack of deal control and a willingness to continue shopping a vehicle even after terms are agreed, without clearly communicating that to the buyer. At the level of purchasing a $90K+ vehicle in cash, there should be a much higher standard of professionalism, transparency, and follow-through. Instead, I was left in limbo while the dealership continued to pursue other options behind the scenes. The result was a complete waste of time and a breakdown in trust. If a dealership is not prepared to secure a vehicle once terms are agreed, that should be made explicitly clear upfront. Proceed with caution, and make sure you have explicit written confirmation that a vehicle is being held before assuming a deal is in place.

I’ve been dreading buying a car for years. The idea of... - Lrweaver0802

I’ve been dreading buying a car for years. The idea of been bullied all day long, shuffled around to different departments like a ping pong ball to eventually end up furiously signing page after page of documents full of legal jargon without bothering to read the fine print or caring, because I just want to get the xxxx out of there! I dreaded it so much that by the time my trusty Tahoe limped into the dealership, it simply collapsed like a marathon runner after crossing the finish line and whispered, “it’s time, Lisa. I can see the light... Let me go for god’s sake!” 😵😂 I was nervous, hesitant and not looking forward to the day, but I had done my homework and was ready for battle. I knew what vehicle I wanted, was already approved for financing, wrangled up a down payment to show them I was serious and alerted the sales manager I was coming. I had even brought my father with me. A no-nonsense retired Naval Officer. As soon as I entered the Mercedes showroom, an Angel named Elizabeth Speers, welcomed us into her office. She took my hand and gently guided me throughout the process. I kept waiting for something to dampen my day; an evil Mercedes associate to pop out and ruin this pleasant experience, but IT NEVER HAPPENED! I stated my case to Elizabeth. She handed me and my father the keys to the Mercedes and told us to go test drive it, while she tried to meet my requests. When we returned a short time later she was ready to do business. Thirty minutes later I was on my way to lunch while the paperwork was being prepared. I next found myself in the finance department. I thought, “this is it. This is going to suck.” I was wrong. We signed paperwork with movie star gorgeous and very dapper, Jabin Smythe. I signed paperwork and we shared Seinfeld anecdotes and cracked up. It was quick and painless and the icing on the cake was a lower interest rate compared to what I managed with my bank. I finished my day with my new friend, Elizabeth Speers, whom took the time to show me what all of the buttons and dials did in my beautiful new Mercedes-Benz. That’s when I meet Todd, the Mercedes guru, whom made me feel confident that he’d have my back when issues arise in the future. Look, I did my homework prior to setting foot in the dealership. I could’ve gone to OKC, Tulsa, Dallas, but the biggest lure for me is the service they provide after the sale. Whenever I need maintenance, an associate will drive to my home, pick up my car, provide me with a loaner and deliver my serviced vehicle back to my home. I don’t even live in the same state! 🤯🤯🤯 Patterson has almost every brand of vehicle you could ever want. It’s like a Disney World for car buyers. Do your homework, put some comfortable shoes on and head to Patterson for your next vehicle purchase. And if you see Elizabeth, tell her the Naval Captain and Lisa sent ya! 😊

A Five-Star Experience with Tyler at Sewell Mercedes in - Ryan G

A Five-Star Experience with Tyler at Sewell Mercedes in Katy! We had an absolutely phenomenal experience working with Tyler at Sewell Mercedes in Katy! From start to finish, the process was seamless, professional, and downright enjoyable. Tyler made everything so easy, and his attention to detail and customer care were unmatched. The pricing was fantastic—transparent and fair—which made the decision to purchase effortless. Tyler ensured we felt confident and informed every step of the way, making what could have been a stressful process completely stress-free. And the car? We absolutely LOVE it! It’s everything we hoped for and more. Tyler truly went above and beyond to ensure we drove away in the perfect vehicle for us. If you’re looking for a top-notch experience with exceptional service, go see Tyler at Sewell Mercedes in Katy. We couldn’t be happier and will definitely return for future purchases. Thank you, Tyler, and the entire Sewell team, for setting the standard for excellence!