Mercedes-Benz of Houston Greenway

I custom ordered a G63 some time ago. They delivered the exact car I ordered slightly ahead of schedule at the agreed upon price. They kept me updated during the long wait and delivery wa They delivered the exact car I ordered slightly ahead of schedule at the agreed upon price. They kept me updated during the long wait and delivery was flawless. More

I bought my CLS 550 from Leigh Bennett 12 years ago and went back to him for my CLE 300 this September. Leigh has always made the entire process easy and enjoyable. Jasper, the Service Manager, was wonderf went back to him for my CLE 300 this September. Leigh has always made the entire process easy and enjoyable. Jasper, the Service Manager, was wonderful as well. I’ve consistently had a great experience at Mercedes-Benz of Greenway over the years. Highly recommend! More

I had a great experience at Mercedes Benz Greenway because of sales rep Jim Seamans. The great thing about Jim is that he CARES about the customer & when you listen & put their needs & wants 1st witho because of sales rep Jim Seamans. The great thing about Jim is that he CARES about the customer & when you listen & put their needs & wants 1st without trying to upsell them; then you will have a client & referrals for life. I knew Jim from a previous car company & he was instrumental in the care of my previous car. So, when the opportunity presented itself to be able to choose a Mercedes, I sought him out. I was lucky that he was there. He & the team w/ Justin were great in helping me through the whole process. I highly recommend them. Even after the car was purchased, Jim took the time to be with me in the car when the tech person who was showing me the array of choices & Jim actually remembered several things I had said when we were in a different model & he had the person adjust those things in this car to my liking. That is attention to detail! It is not often that I run into such a caring sales rep like him which is why I wanted to take the time to acknowledge the great experience I had. More

Excellent explanation of all pricing, options and coverage; included several specialists. They explained each coverage, the trade in values and reasons as well as market research…. coverage; included several specialists. They explained each coverage, the trade in values and reasons as well as market research…. More

Do not take your car here for service or maintenance. Go to Sewell. If your car is older than 2020, they will not service your car first. I had to leave me car with Greenway Autonation for 3 days just to Go to Sewell. If your car is older than 2020, they will not service your car first. I had to leave me car with Greenway Autonation for 3 days just to have an oil change or get type A service done on a perfectly working car. It took them two days to fix an a/c compressor leak, and they did not even replace the a/c compressor. Then they changed my battery and the radio stopped working. If your car has a problem, be prepared to leave it with them for a month. Do not go here for service. All they want people to do is buy a new car once your car is five years or older. More

Mu service advisor Jacqueline is very efficient and professional and ALWAYS make the experience one of the best. Thank you! professional and ALWAYS make the experience one of the best. Thank you! More

My experience with Mercedes-Benz of Greenway was one of the worst I've had at a dealership. While I'm very happy with the vehicle itself, the customer service and communication during the buying process we the worst I've had at a dealership. While I'm very happy with the vehicle itself, the customer service and communication during the buying process were extremely disappointing. The biggest issue was how difficult it was to reach anyone. Calls rarely got answered, and even when I asked to speak with someone at the dealership, I was often sent to voicemail again. Getting updates or basic information was unnecessarily frustrating and made the whole process feel disorganized. The purchase took much longer than it should have, and the poor communication only made it worse. If it weren't for the vehicle being priced so well through the nationwide program, I would have taken my business elsewhere. There is definitely room for improvement in responsiveness and overall customer service. More

Very disappointed with Mercedes-Benz of Houston Greenway. We were told twice via text that the vehicle had no hail damage. After making the trip to the dealership, we discovered that wasn't true and it in fa We were told twice via text that the vehicle had no hail damage. After making the trip to the dealership, we discovered that wasn't true and it in fact had hail damage all over the vehicle. This should have been disclosed honestly from the beginning instead of wasting our time. We still tried to work with them and offered a reasonable compromise if they would meet us partway to make the situation right. They refused and said they couldn't do that. I reached out to the General Manager about the situation, and I never received a response. After we had already driven back home, they suddenly changed their minds days later and said they could do exactly what they had previously told us was impossible. The lack of honesty, transparency, and willingness to resolve the issue while we were actually there made for a very frustrating experience. We expected much better from a Mercedes-Benz dealership and would not recommend buying from this location. More

Chris greeted us outside when searching for cars and was very patient and helpful through out the entire process. very patient and helpful through out the entire process. More

My new vehicle purchase experience at MB Greenway was exceptional from start to finish! The entire team made the process seamless and enjoyable. A special thank you to Coco Godinez for the outstanding se exceptional from start to finish! The entire team made the process seamless and enjoyable. A special thank you to Coco Godinez for the outstanding service, knowledge, and guidance throughout the experience. Thanks to Coco, I found the perfect vehicle I had been searching for. I truly appreciate the professionalism and attention to detail, and I look forward to working with the team again in the future. Highly recommend! More