Mercedes-Benz of Boerne

Efficient, friendly and honest, good communicator expensive but thorough with my safety their primary concern expensive but thorough with my safety their primary concern More

I have had some really bad experiences at this dealership in the past, and quite honestly, at other dealerships as well. I’m writing this because of the exceptional service I received from Master Sprinter Te in the past, and quite honestly, at other dealerships as well. I’m writing this because of the exceptional service I received from Master Sprinter Technician Kenny Dieurestil and Sprinter Service Advisor Rick Caldera. They promised me they would take care of our service van, and they delivered. I gave Mercedes-Benz of Georgetown two previous attempts to diagnose and repair a coolant leak on our 2024 Sprinter Cargo Work Van. Both times, they kept the van for three days and then four days, yet they could not find or fix the leak. I had previously met Kenny when he worked on my 2019 Sprinter, and he really stood out to me. I called him, explained the problem, and he immediately had a good idea of what was likely causing the leak and offered to take a look at it. I then called Rick to schedule a drop-off, and he was extremely helpful, professional, and patient in getting the van worked into their schedule on a Saturday morning to start on Monday. The goal was to have it back by Friday. Kenny came in Monday and, just as he promised, diagnosed the coolant leak by the end of the day. He also promised to get it fixed by Friday, and he went above and beyond. He came in at 5:30 Friday morning, despite already having a busy and full schedule, and not only fixed the coolant leak but also identified and corrected a front-end alignment issue that was causing the tires to cup and wear unevenly. He also took care of a clogged windshield washer reservoir and balanced and rotated the tires. He finished it all by 2:00 pm. Kenny is extremely thorough. He doesn’t miss things, and he only recommends what actually needs to be fixed. After dealing with dealerships for years, I can honestly say that I trust him implicitly with my vehicles. Rick was equally great to work with. He noticed that the van also had a recall software update that needed to be performed and even offered us a loaner van while the work was being completed. The coolant leak repair, glow plug replacement, and software update were all covered under warranty. The pricing for the alignment, windshield washer system flush, and tire balance and rotation was also very reasonable. As the owner of an HVAC service company, I understand how important exceptional service is. Kenny and Rick demonstrated exactly what professionalism, communication, and dedication to doing the job right should look like. Thank you, Kenny and Rick, for taking care of my van, going above and beyond, and restoring my confidence in Mercedes-Benz of Georgetown. You both earned this five-star review. More

Staff was very attentive and focused on our needs. Will continue to purchase vehicles from them Will continue to purchase vehicles from them More

My service advisor, Charles S. has been great to work with. Always friendly with a smile amd works with you and listens to your needs. As a new member to the Mercedes brand I am has been great to work with. Always friendly with a smile amd works with you and listens to your needs. As a new member to the Mercedes brand I am making MB of Boerne my place for the servicing of my vehicle. Thank you, Y Harper More

Excellent experience with the service on my Mercedes. The technician feedback on the service inspection was excellent and well explained with recommendations on what was needed and what was recommended. The technician feedback on the service inspection was excellent and well explained with recommendations on what was needed and what was recommended. The video of the inspection was very helpful. Linda was my service advisor and did a great job getting me scheduled, arranging the loaner, and keeping me informed along the way. Very professional and helpful as usual. More

Ivan was awesome. He was very attentive and knowledgeable and he was able to help me out even though I was a Saturday morning walk-in. He was very attentive and knowledgeable and he was able to help me out even though I was a Saturday morning walk-in. More

Very good service that I would recommend to family and friends if they needed service for their Mercedes. friends if they needed service for their Mercedes. More

I left my car for service. The loaner was waiting for me. I was back to work in time for my meeting. My car was done the same day. The loaner was waiting for me. I was back to work in time for my meeting. My car was done the same day. More

Fantastic service/dealership. Had service performed on my SUV. Contacted my service advisor by email and he responded immediately and took care of all my needs including a loaner Had service performed on my SUV. Contacted my service advisor by email and he responded immediately and took care of all my needs including a loaner car. More

Professional and friendly service. Very prompt with service and maintenance. Manager for my car maintenance is professional and returns phone calls asap. Very prompt with service and maintenance. Manager for my car maintenance is professional and returns phone calls asap. More