Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Plano
Plano, TX
1,797 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,797 reviews
June 07, 2024
Jairo Hidalgo was a breeze to work with. He cut the xx, got straight to the nitty gritty and got us the best deal possible. Then I had to deal with a nightmare called Joel Habermehl. This gu He cut the xx, got straight to the nitty gritty and got us the best deal possible. Then I had to deal with a nightmare called Joel Habermehl. This guy doesn't have the slightest clue on customer service and how to deal with a customer to help resolve a situation. When I stated some facts that hurt his ego, he proceeded to get aggressive, threaten me, and hung up the phone on me mid conversation. I am not sure how he ended up in management with that type of attitude. He doesn't possess the basic de-escalation skills.. To top it off, I emailed the management team including the owner Mr. Ewing about my interaction with Joel. Never heard back, not even a courtesy email to let me know they are looking in to it. Be careful going to this dealership and dealing with Joel Habermehl. They will promise you one thing, and once you sign the contract turn their back on you and tell you to "F off". More
by CarGuy87
Helpful May 11, 2024
This is a 5 star review for Tristan Powers. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. More
by donnagidick
Employees Worked With
finance dept
May 02, 2024
The MB/Plano service department manager Daniel is excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350 excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350. I’m extremely satisfied with the level of care and attention I’ve received. Thank you so much. More
by WayneS
Employees Worked With
Service dept
April 30, 2024
Great experience working with Goson , he was sure helpful throughout the purchase of my EQS . I would highly recommend him and Mercedes of Plano for all new buyers throughout the purchase of my EQS . I would highly recommend him and Mercedes of Plano for all new buyers More
by Ashrit D
April 26, 2024
AVOID AT ALL COSTS! I've been a patron of Mercedes Benz of Plano for several years, relying on their service for multiple Mercedes Benz. However, the quality of their I've been a patron of Mercedes Benz of Plano for several years, relying on their service for multiple Mercedes Benz. However, the quality of their service has drastically declined. Recently, I brought in my older GL450 for a diagnostic test due to an SRS light issue persisting since a recall servicing in December 2023. Despite clear communication about the problem, the estimated cost for the diagnostic test doubled upon completion, signaling a significant discrepancy. Upon retrieving my vehicle, I noticed damage to the front driver door handle, with the button missing. Despite photographic evidence showing the button was intact and attached to the handle upon arrival, the service manager attempted to deflect responsibility, claiming it was already missing. The service manager communicated via the service rep, stating that if it had indeed been intact upon arrival and somehow dislodged during the servicing, that would be considered a component failure and they were not responsible for it. This lack of accountability is appalling, especially for a reputable brand like Mercedes Benz. The dealership's refusal to acknowledge potential mishaps during servicing reflects poorly on its integrity and disregard for customer satisfaction. I intend to explore legal options for compensation for the damages incurred and will never again entrust my vehicles or new purchases from this dealership. Avoid Mercedes Benz of Plano at all costs. Service Rep: Patrick Service Manager: Daniel Adams More
by AgendaSteven
Employees Worked With
Daniel Adams, Patrick
April 22, 2024
As a Mercedes enthusiast for over 30 years, I highly recommend Mercedes-Benz of Plano & sales rep Goson Li, who made it very easy for my family to purchase our dream car from out-of-state. Goson was ver recommend Mercedes-Benz of Plano & sales rep Goson Li, who made it very easy for my family to purchase our dream car from out-of-state. Goson was very professional & consistently answered our questions in detail, without any sales pressure. He located the exact car/configuration we wanted, and provided interior & exterior videos of the actual car that was available. The purchasing process and delivery was incredibly speedy and seamless! More
by Bob N.
Employees Worked With
April 11, 2024
This review is for Connie Flores. I recently bought a new Mercedes SUV and she was my sales rep. It was a wonderful experience from beginning to end. I had purchased a car there befor I recently bought a new Mercedes SUV and she was my sales rep. It was a wonderful experience from beginning to end. I had purchased a car there before; however, the sales agent at that time was a wee bit arrogant and I did not want to repeat that process. Connie went out of her way to make sure I got the perfect car and to help with the process way after I purchased the vehicle. If you are buying a Mercedes, I would recommend Connie! More
by bridgettodd
Employees Worked With
March 24, 2024
Finance department is terrible. Try to gouge loyal customers on prepaid maintenance plan. Received a quote for two prepaid maintenance services, 50 and 60k. Was quoted 2,480. Pu Try to gouge loyal customers on prepaid maintenance plan. Received a quote for two prepaid maintenance services, 50 and 60k. Was quoted 2,480. Purchased exact same plan from a different MB dealer in the Metroplex for 700. less. Will never go back to MB Plano More
by dtrager
Employees Worked With
Bryan Williams
