I cannot say enough positive things about my experience - Debby Brock
I cannot say enough positive things about my experience with Sewell Cadillac of San Antonio.
I originally purchased my Cadillac from Bayway Cadillac in Houston. The vehicle was less than two weeks old when it became clear it had serious issues. After attempting to have the selling dealership address the problem — including a scheduled transport that they failed to show up for or even notify me about — I turned to Sewell Cadillac in San Antonio for help.
From the moment I dropped the vehicle off with Parker in Service, Sewell stepped in and treated me like I had purchased the car from them. Parker was professional, communicative, and genuinely concerned about resolving the issue. Sewell took over the repair process and worked with me for over four months while coordinating with GM.
When GM ultimately repurchased the vehicle, Sewell continued to handle everything with the same level of professionalism. From service through delivery, the experience was seamless. Picking up my new vehicle from Jacob was smooth and organized, and he made sure I left completely satisfied.
What could have been an incredibly frustrating experience was handled with integrity, courtesy, and true customer care. Sewell did not have to take this on — but they did, and they did it exceptionally well.
I am extremely happy with my new purchase and very grateful for the outstanding service I received. Sewell has absolutely earned my future business.
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