42 North Carolina Nissan Dealers

I am always pleased with the service, advice and - dfoy24

I am always pleased with the service, advice and professional help I receive from the dealership.

This experience was good, Josie came to check on me and - wen

This experience was good, Josie came to check on me and others in the lobby several times; which has never been the case before.

I had a great experience at Nissan of Roanoke rapids and - Savagerebecca05

I had a great experience at Nissan of Roanoke rapids and also Amer was a great help with everything such great experience .

Kathy went above and beyond to get us the exact vehicle - john.twomey

Kathy went above and beyond to get us the exact vehicle we needed. She was a pleasure to work with.

Sales and staff where professional, helpful and polite. - Corey Benjamin

Sales and staff where professional, helpful and polite. I would refer this business. I would return again.

Nathan was great to work with. - Derr2001

Nathan was great to work with. Very friendly and knowledgeable. He provided a very relaxed no pressure experience. Would highly recommend him.

Mr. Bacon was very Professional, respectful and attentive - Pete A

Mr. Bacon was very Professional, respectful and attentive to my needs and request. Highly reccomend.

It is nice to know I never have to shop dealers. - Victor

It is nice to know I never have to shop dealers. Exceeded all expectations. An easy and enjoyable experience from the sales team to the super efficient finance offc. In and out lickety split and over the moon with my new Frontier.

It has been a while since I last been to Monroe Nissan, - sheritsells

It has been a while since I last been to Monroe Nissan, however today I have had an excellent experience with two awesome members of the Service Department, Tammy (I did not catch her last name) and Tracy Williams. I had some concerns about my vehicle, these women took my concerns, documented them, and relayed them to the technician. This team of three including the technician did a great job with keeping me in the loop about my vehicle, understood my concerns, checked out my vehicle, found some stuff, and I am happy with the resolution. I felt welcomed, heard, understood, and not only that, a peeve of mine that they definitely soared...the interior of my vehicle was kept clean in the process!) I absolutely enjoyed my experience at Monroe Nissan. This crew, definitely is a game changer for me, Great Service, Great Attitude, Complete Care, Professionalism, Kindness, and Understanding. I will be returning my business back to Monroe Nissan! To add, These two women have been by far awesome, not only that, all the other members of the service team/sales/customer service were just pleasant and kind! It makes a big difference!

Fast and efficient service. - Bob

Fast and efficient service. Work was performed in a timely manner. Staff were very friendly.

I can not say enough great things about Crossroads - Doodles

I can not say enough great things about Crossroads Nissan! The employees really care about customers and go over and above to provide good customer service. Martin takes care of my car and on my most recent visit to the service department made sure I knew that my tires were nearing the time of replacement. He provided me with a few quotes and I am grateful to have time to prepare for this expense. As always, service was completed quickly and with a smile! Thanks Martin!

Marcus Bailey at Greensboro Nissan is a rock star! - Vmack1967

Marcus Bailey at Greensboro Nissan is a rock star! I love my new 2023 Rogue! Thank you for an incredible experience!

Friendly and engaging salesmen. - 54Rogue

Friendly and engaging salesmen. Dealership is well organized and spotless. I do wish the process could be streamlined. It was pleasant but longer than I expected.

Went to get a deal and got a fair deal on my trade - Manic

Went to get a deal and got a fair deal on my trade vehicle toward purchase

Lindsey, Jeremy and the rest of the Service Dept, do a - sjordan05

Lindsey, Jeremy and the rest of the Service Dept, do a great job. Always keep you informed. Very polite and professional. We have purchased several vehicles over the years from Reidsville Nissan and will continue too.

I recently bought a used 2022 Nissan Maxima Platinum - david.achilli

I recently bought a used 2022 Nissan Maxima Platinum ($32K) from Capital Nissan in Wilmington. After buying 7 Nissans, at 3 different dealerships, this was the worst Nissan dealer I have ever dealt with. The car was allegedly serviced, yet the washer fluid was empty, the cabin filter was filthy, and the tire pressure was inconsistent (high in one tire, low in others). Plus, the car was never detailed, and the gas tank was nearly empty (after complaining, they put ½ tank of gas in it). The dealer adds a $200 “nitrogen” tire fill and a $600 “ceramic” job (it already washed off) to every car. The “finance manager” tried to sell us a “Triton Warranty” (whatever that is) but neglected to offer the Nissan Security + plan, which I would have bought. They also wanted an additional $1,000 to make the car “CPO” (certified pre-owned). They were, however, nice enough to put a filthy, corroded license plate frame on the rear of the car (which I promptly removed and discarded, along with their advertising sticker). The bigger problem was all the paperwork was backdated, to the date I made a deposit (not the date I actually purchased the car), and was full of errors. When I questioned this, I was ghosted by the “product specialist” (now “internet manager”), general sales manager”, “finance manager” (now “sales consultant”) and even the “owner loyalty manager” (I’m not sure what her real job might be). They continued to ignore me even as my temporary tag expired. When the tag expired, I was unable to drive my newly purchased car for over a week. It appears they stalled everything so that my cash payment could pay off the lien on the car I just bought! Either that, or they are just totally incompetent. Trust me, if you say anything they don't want to hear, they will ghost you as if you bought your car in the Soviet Union. Avoid this dealership unless you like to be lied to and treated like a complete idiot. There are too many other Nissan dealerships that truly care about their customers. I can only attribute all the “glowing” 5 star reviews to coercion or there are just a lot of uninformed people out there. If it wasn’t for the receptionist at the dealership and the title processor at Capital Auto Group Corporate, I’m sure I’d still be walking! Noah Woods, feel free to comment. Please do contact me and explain/justify the horrible way I was treated.

Worst of the worst ! - Guypotter67

Worst of the worst ! Car Buying was Horrible ! We were forced to go to a close dealer due to car Being Totaled ! All Service Purchace ! 1st oil chang , 900 am Appointment , over 1.5 hour wait for a simple oil change ?? xxx ?? Total Garbage ! We are considering Driving the 2.5 Hours and Traiding it in Newburn Nissan ! What a Joke of a Dealer ! STAY AWAY !

Nissan of Shelby went above and beyond. - bridgescarla75

Nissan of Shelby went above and beyond.... Lynn introduced me to Breon sitting down with Breon for what seemed like 5 minutes here comes exactly what i told him I wanted... JC I GOTTA GIVE IT TO YOU WITH THEM NUMBERS I WASN'T GONNA GET IT ANYWHERE ELSE FOR THAT PRICE.... I highly recommend if you need a vehicle get in touch with Breon he will get you what you want....

Great customer service! - Ms.Brown

Great customer service! No complaints. Really enjoyed the experience and new car! Jimmy Ballew was Awesome!

I don't know anyone that enjoys the process of purchasing - Susan

I don't know anyone that enjoys the process of purchasing a vehicle. That changed for me Monday thanks to our salesman Joe Russoli. His calm voice and demeanor set the tone for a pleasant time together during the test drive, pricing, and explanation of paperwork. Rather than hard sales and negotiating games, he treated us with respect and kindness. I would gladly recommend Joe to anyone in the market for a vehicle.

Worst service department I have ever seen. - Kazan

Worst service department I have ever seen. This isn't an isolated incident, I took my truck there for a oil change took 2 hours, OK maybe they were behind that day, a while later I take my GT-R for an oil change this time it takes 3 hours. Take my wife's Juke another 2 hours mind you I called and made an appointment each time and told them I would be waiting, apparently appointments at Modern Nissan mean something different than the rest of the civilized world. Other service issues have caused me to be without my vehicle for a day. So I finally decided that is simply wasn't worth dealing with Modern Nissan. So I get a flyer in the mail for $29.99 synthetic oil change, I mulled it over for about a week then decided to go ahead and schedule and appointment. I arrive at 12PM, nd as soon as I get out of the car I get the we are running behind, and I told the guy that is why I don't come there anymore, I inform him that I made an appointment and he says well I didn't make your appointment. Huh? well someone that works there obviously did and would it have been any different if he did make the appointment, nah. So he tells me that it is going to take about 1 1/2 hours, OK I guess I have to wait it out, get a text at 12:08PM they will start on my car shortly, 1 1/2 hours later my car is still sitting outside hasn't been touched. So I go to one of the service guys ask him where my keys are and thanks for wasting my time. He apparently must have to deal with angry customers all the time, since he immediately said I would need to talk to the service manager if I had a complaint. So asked where he was, guess what, he wasn't there, how convenient. I got in my car and left with out an oil change or vehicle inspection, well done Modern Nissan for not only wasting my time but now I have to go else where to get simple service completed. I guess I must be crazy for giving them another chance, the definition of insanity is doing the same thing over and over and expecting a different out come. I called and spoke to the assistant service manager and it was another waste of my time. I even bought my last vehicle from this dealer which I will not take there for service

Tyler is very good at listening to your needs and helping - FlowerGirl

Tyler is very good at listening to your needs and helping you into the right vehicle! Ask for him!

IF YOU ENJOY BEING INSULTED, GAS-LIT AND IGNORED. - Tony B

IF YOU ENJOY BEING INSULTED, GAS-LIT AND IGNORED...THIS IS THE PLACE FOR YOU! I wish I had read some of the reviews on this dealership before I decided to spend my hard-earned money here. I'm taking the time to warn everyone...DO NOT DO BUSINESS WITH THIS DEALERSHIP...THEY ARE UNPROFESSIONAL AND HAVE TERRIBLE CUSTOMER SERVICE! I found this out the hard way, so don't let that be you! Up front, they are ok and will be friendly...right up until they've made the sale and gotten your money! After the sale, they simply don't care. Several months ago, I purchased a pre-owned vehicle from Carolina Nissan. When it came time for the next oil change, it was nearly impossible to get the oil filter off. In the process of trying to remove it, it got partially crumpled, causing it to leak oil. When I called the salesperson who sold me the vehicle, he confirmed an oil change was completed as part of the pre-delivery multi-point inspection the dealership does for all pre-owned vehicles. I explained (multiple times) that whoever did the oil change at the dealership installed the oil filter so tightly (or no coating of oil was applied to the gasket) that it ended up being partially crushed and leaking when attempting to remove it. I was told he would let someone from the service department know what happened and they would contact me the next morning to work out a solution, since they (the service department) were closed for the day. The next day came and went and nobody called me. In the meantime, so I wouldn't be without my vehicle, I had to get the oil change completed by having it towed to another dealership. It had to be towed because the oil filter was leaking and couldn't be removed...so the engine couldn't even be started. The other dealership commented on how tight the oil filter was and they barely got it off, even with all they tools they have at their disposal. I contacted Carolina Nissan the following morning to ask the same salesperson to find out why nobody called me. I got a bunch of excuses and was told I would get a call back. I never got a call back. The following day (3rd day), since I was getting ignored and hadn't gotten a call back, I went in-person to the dealership to let them know about the entire situation and to let them know they had a technician that did the oil change improperly. I spoke with the sales manager, Mike Manoogian. After letting him know I didn't appreciate the fact that nobody got back with me and explaining the situation to him with all the trouble I had to go through, his immediate response was to get defensive and be completely dismissive of my concerns. He questioned my integrity as well as my automotive maintenance knowledge and skills...even though I've been doing it for decades. He offered no desire to understand what happened, or offer any solutions or concern over the possibility that there might be an issue with the service tech who did the service on this vehicle. One thing that I found interesting was the employee turnover. There were a number of new faces at the dealership, that I hadn't seen just two months earlier...including the sales manager. This indicates to me that this is not a good place to work...leading to high employee turnover. This certainly helps explain the poor customer service and poor accountability. Suffice it to say, I will never be a customer of Carolina Nissan, and I will warn everyone I know to stay away from this place. Single worst dealership I've ever dealt with...and I’ve been purchasing cars from dealerships since 1989.

Purchased a new truck from the dealer and had accessories - John

Purchased a new truck from the dealer and had accessories installed on it. Reed and is staff did a professional job. It really makes the truck stand out. Thanks so much, we will be back.

Back in April we bought a Ram Laramie from Michael Jordan - tiffanyelissamitchell

Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar.

Our family purchased a car today with the help of hector - Mazziearchaga

Our family purchased a car today with the help of hector Ortiz. He was very helpful and super friendly! I definitely recommend for anyone who is looking to purchase a vehicle :)

Jie provided an amazing sales experience and was super - dougpow90

Jie provided an amazing sales experience and was super knowledgeable. I’m very happy with my new pathfinder and the sales process was easy.

If you going to buy a car dont buy from nissan they Just - Yonyavila86

If you going to buy a car dont buy from nissan they Just want you money they are sell garbage.i pay 64 thaousand for a nissan frontier 4x4 2017 and they soy they dont going to fix the problem .i give them 0. Reviews.