49 New Jersey Mercedes-Benz Service Centers

Team understood the urgency & need for my SUVs service - rkmb

Team understood the urgency & need for my SUVs service and accommodated my request with minimal waiting period

Great service on the part of Gabriel Rivera, who worked - eswaak1

Great service on the part of Gabriel Rivera, who worked directly with my insurance company. Gabriel was very responsive and provided updates on the status of my car, which needed fixing.

The entire staff were Very professional. - john

The entire staff were Very professional. The many text messages provided great communication on the status of our car.

Service is always top notch. - michellemennis

Service is always top notch. Dawn was my service Consultant. Arranged Ubers for me to make getting my Mercedes GLS service done without any inconvenience. She was to the point and helped me understand things I needed to be aware of or should plan to get fixed in the near future. Loved the gift bag and the car wash and tire polish upon pickup.

Jeff is always helpful and take action quickly . - zhuangqf7

Jeff is always helpful and take action quickly . He molded the license plate for me even though he was very busy

I have to comment on Chris the Service manager and Taylor - junetsellsrealestate

I have to comment on Chris the Service manager and Taylor the service advisor, as they did go beyond to satisfy me. They worked with me to get me a discounted price for I was out of warranty. I originally lost my temper out of frustration, but I picked my car up, it is great, and immaculate, they cleaned the interior and exterior, and it is back to normal. Thank you for your courtesy and expertise. June

Very professional and efficient service Very professional - TEHRANIRAD@GMAIL.COM

Very professional and efficient service Very professional and efficient service Very professional and efficient service

Professional and friendly - always! - DKELLS664

Professional and friendly - always! The service team is excellent and I appreciate how everything is explained

Always courteous and respectful, quick helpful service. - soniyi46

Always courteous and respectful, quick helpful service. I can count on them for keeping my car tip top shape. A-1 service.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.