95 Massachusetts Ford Service Centers

Sean is amazing. - harread

Sean is amazing. I feel like he handles my car if it was his own. Professional, knowledgeable, and friendly. He tells me in advance what will be done and goes over everything when i pick up my truck.

Great service! - Dan F

Great service! I called Sue at Colonial Ford with an emergency headlight issue and she asked me to come in immediately. Headlight was fixed in about an hour. Thank you!

Brandon was extremely professional and had a high level - B

Brandon was extremely professional and had a high level of service. He followed up with a personal call as well.

Service was done as scheduled and done quickly. - SEARAY97

Service was done as scheduled and done quickly. Service department was friendly and helpful. Communication was great.

The service department was great, i called to have my - nezam.khan

The service department was great, i called to have my F150 Lightning get checked out for not going into drive or reverse. I got an appoint the next morning, i got a text confirming my appt. Chris at the service desk checked me in an game me his card, the i got a follow up txt after i left. He also flagged two software recall update needed to be done. I txt him at 1pm to fine or the status, he responded right back and told me it will be ready on an hour. The problem that was fix was the 12v battery needed to be replaced. It was all under the Ford warranty. Chris was very professional and easy to deal with.

Probably the best experience I have had at a dealership - Signaturehomeinspect

Probably the best experience I have had at a dealership service department. Richard was top notch. He was very professional, kept me informed and up to date on each step of the process.

I will continue to do business with Gervais Ford as their - wpduckett

I will continue to do business with Gervais Ford as their staff has proven to be knowledgeable, skilled and honest.

Always a pleasure to see the friendly, courteous staff at - happy lady

Always a pleasure to see the friendly, courteous staff at Jannell Ford in Hanover. They take the time to listen and then ensure I understand clearly what has been done w my car. I do not see the mechanics but appreciate their attention to my car maintenance needs. The wait time is never longer than I am told it will be and the customer waiting area keeps me comfortable as I wait. My service advisor Billy kept me apprised of the process throughout my wait.

Chris’s service team was awesome! - Samantha

Chris’s service team was awesome! They diagnosed the problem with my car quickly and its been running awesome ever since!

The mechanic was terrific. - edwardpreble

The mechanic was terrific. Very knowledgeable and took the time to correct my issues and explain them in detail so I could understand them.

i had an issuue. - maryellencronin

i had an issuue. david responded quickly and satisfactorly for me. won me back. will continue to use the dealership"

We brought our Ford Expedition to the dealer we purchased - rmagner1936

We brought our Ford Expedition to the dealer we purchased it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we needed to prepay for the parts. My husband then drove to Imperial Ford in Mendon. Within 30 minutes the manager advised that he ran the VIN, we purchased the extended warranty, so this service was covered at 100%. (There was also some other issues that the first dealership advised that was needed and not under warranty.) But Imperial did the legwork to find the warranty we forgot about. They made the appointment and gave us a rental (also covered by the warranty,) since the part would take a few days to come in. They called us to update us during the process and called us once the service was complete (something other dealerships never did.) We will certainly be using Imperial for our service from now on. Thanks Donny for the great service!

Rodman always does great job withy my suv, Great customer - jmiller1953

Rodman always does great job withy my suv, Great customer service. Alway go back to Rodman whenever I need service done

Service Department is very good - Alex K

I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership.

they what we asked of them with no problems coolant - russ_13

they what we asked of them with no problems coolant exchange and the works package

Communication is great. - Blue Jean

Communication is great. Quick appointment and was ready when promised. Will definitely go back here.

I have product loyalty to Ford and dealer loyalty to - far1951

I have product loyalty to Ford and dealer loyalty to Mathieu Ford. Anyone can sell a car but what has kept me coming back was the Service Department. Good job!

My service advisor is Bill he is very professional and a - debbybill

My service advisor is Bill he is very professional and a pleasure to work with. I had my battery replaced I was in and out no bull. I would highly recommend him and Autofair Ford Haverhill Ma

Carlos at McGovern, Ford is very professional. - Ford

Carlos at McGovern, Ford is very professional. I have had good experience. With this dealership.

Christine was great, kept me posted on my vehicle - paul1658

Christine was great, kept me posted on my vehicle throughout the day . Im very satisfied

Keith Kramer and the service crew are amazing. - Jim

Keith Kramer and the service crew are amazing. I traveled over 50 miles to have my 22 Explorer serviced. They serviced my vehicle quickly, and professionally. They not only treat me as a customer but as family. I have used this dealership for many years because they put the customer first.

Jennifer was extremely professional! - John.morello

Jennifer was extremely professional! She made me aware of things I need to deal with in the future.

When I purchased my new to me truck, it had an issue - Deere2032

When I purchased my new to me truck, it had an issue after just a few weeks, so I took it to the dealer to have it fixed once they updated some things on the computer and replaced the brakes because they were overheating. Unfortunately, the transmission issue is still present and the truck is still shaking. The service manager and the general manager heard from the salesman that they would be in touch after I called and emailed him. It has been more than a week since I last heard from them and still have not heard anything back. This is a very disappointing experience for me

Stoneham Ford has been my go to Dealership for many - unckeJack

Stoneham Ford has been my go to Dealership for many years. They always get it dine for me and this time, was no exception.

The service is excellent and they make you feel more then - Foxhunt5177

The service is excellent and they make you feel more then just a customer.... Everything is explained in detail about the service provided. Employees are top shelf, especially for a dealership. I would not go anywhere else!

Mike S had a temper tantrum and refused to release my car - Mike’salunatic

Mike S had a temper tantrum and refused to release my car to me because I showed up about 2 minutes after closing. A salesman brought me into the service department to see if they were still there so I could get my car. Things happen and I was late. I was understanding and appreciative of the help from the salesman and told him I would understand if I couldn’t get it. He went and asked Mike for help and Mike was screaming so loudly out back that I heard every word. It could have gone smoothly but clearly Mike had had a terrible day. Or week. Or year. Or life…that led to him loosing it and screaming like a crazy person that he wouldn’t help me because he was done and he doesn’t get overtime. Stay classy, Mike! Looking forward to having my vehicle serviced anywhere else but here.

I received a recall notice for my 2018 F 150, I called - JG

I received a recall notice for my 2018 F 150, I called Townsend Ford and spoke with service advisor Kathy. She was able to get me in for the recall in a couple of days. Upon arrival she explained exactly what would be done and the expected time to do it. The work was completed in a timely manner and I was asked if I had my other concerns at this time. I had no other issues and thanked her for her help. It should be noted that Kathy is always friendly and goes out of her way to provide good customer service when ever I take my vehicle there

Had warranty done on a 2020 F150 replaced all related 4x4 - cdraper469

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co.

This dealership is the worst! - Bruce

This dealership is the worst! They don't care about their customers. The service and parts departments are terrible. I have been buying Ford trucks forever and after working with these people I have switched to GMC. I would not recommend this dealership.

Dealership is fine, I have about 150,000 miles on my 2017... - Laurip

Dealership is fine, I have about 150,000 miles on my 2017 Ford 500 sedan. Car has needed very little repairs, still have the original exhaust & shocks, etc. Bought the car @ Acton Ford, service department is excellent. Lauri P.