95 Massachusetts Ford Service Centers

We brought our Ford Expedition to the dealer we purchased - rmagner1936

We brought our Ford Expedition to the dealer we purchased it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we needed to prepay for the parts. My husband then drove to Imperial Ford in Mendon. Within 30 minutes the manager advised that he ran the VIN, we purchased the extended warranty, so this service was covered at 100%. (There was also some other issues that the first dealership advised that was needed and not under warranty.) But Imperial did the legwork to find the warranty we forgot about. They made the appointment and gave us a rental (also covered by the warranty,) since the part would take a few days to come in. They called us to update us during the process and called us once the service was complete (something other dealerships never did.) We will certainly be using Imperial for our service from now on. Thanks Donny for the great service!

I am always impressed with the speed, and quality of the - rduggan

I am always impressed with the speed, and quality of the work performed on my Ford. The staff are professional, polite, and available.

Service was great, as always Sue got my car right in and - jhines8

Service was great, as always Sue got my car right in and taken care of quickly. I always appreciate the help from Colonial

I have used this dealership for 4 years and until last - karenmalcolm

I have used this dealership for 4 years and until last visit was very pleased. A rookie mistake happened to me and scared me to death. I had a routine oilchange and a recall done. When I left realized I had no breaks. Called Lou who sent a technician to my house. Seems that a hose was disconnected to complete the recall and not reconnected thus no breaks. I live close and made it home but the outcome could have much different 😕. So I quess not happy about last visit.

Service was excellent, i was very pleased. - donkosky

Service was excellent, i was very pleased. I'm not pleased with the Turbo issues ive been having over last 6 months.

She’s so nice, fun person to have a conversation with and - Tonyopy

She’s so nice, fun person to have a conversation with and her pretty smile, and good soft hands it was a great experience having her to attend to customers

Service appt was prompt. - Pablopsd

Service appt was prompt. Was not a simple repair, so took some time to complete. Job seems to have been done thoroughly. Vehicle was clean. Questions were answered relatively quickly. Only knock would be I had to initiate updates, vs being updated without prompts, as we needed to be able to coordinate our vehicle needs at home while vehicle was being serviced. Braintree Herb Chambers in general has been great for service vs their other location, which sold the vehicle.

Good experience no issues. - jbirdrc51

Good experience no issues. Easy in and out job completed and no problems at all.

I was very pleased with the customer service provided. - dyatrousis

I was very pleased with the customer service provided. Communication was great between Greg Gorman (Service Advisor) at Tasca Cadillac in Melbourne, FL. Great job as usual!

The mechanic was terrific. - edwardpreble

The mechanic was terrific. Very knowledgeable and took the time to correct my issues and explain them in detail so I could understand them.

Chris’s service team was awesome! - Samantha

Chris’s service team was awesome! They diagnosed the problem with my car quickly and its been running awesome ever since!

The best service department. - Abumpy

The best service department. Always kind and helpful. They keep the vehicles clean. So thank you

i had an issuue. - maryellencronin

i had an issuue. david responded quickly and satisfactorly for me. won me back. will continue to use the dealership"

Rodman always does great job withy my suv, Great customer - jmiller1953

Rodman always does great job withy my suv, Great customer service. Alway go back to Rodman whenever I need service done

Service Department is very good - Alex K

I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership.

they what we asked of them with no problems coolant - russ_13

they what we asked of them with no problems coolant exchange and the works package

Communication is great. - Blue Jean

Communication is great. Quick appointment and was ready when promised. Will definitely go back here.

I have product loyalty to Ford and dealer loyalty to - far1951

I have product loyalty to Ford and dealer loyalty to Mathieu Ford. Anyone can sell a car but what has kept me coming back was the Service Department. Good job!

Dropped my truck off and got a sweet f150 rental because - Richardsongarage17

Dropped my truck off and got a sweet f150 rental because they knew i used my truck every weekend going dirt biking with my kids so it was like my truck was never missing!!the managers were checking in with me daily keeping me posted about warranty work

Keith Kramer and the service crew are amazing. - Jim

Keith Kramer and the service crew are amazing. I traveled over 50 miles to have my 22 Explorer serviced. They serviced my vehicle quickly, and professionally. They not only treat me as a customer but as family. I have used this dealership for many years because they put the customer first.

They were consistent in there attention to my needs of - Celeste

They were consistent in there attention to my needs of transportation and provided me with a loaner as they had my car for 20 days

Always gets you taken care of even when busy. - K.P.

Always gets you taken care of even when busy. Explains the wait time so you have a better understanding. Always have a good experience when using Quicklane.

Almost every time I have gone in for a service, I’m there - Hollieberry11

Almost every time I have gone in for a service, I’m there forever even for an oil change, we’re talking HOURS. Today went for an oil change and a quote for a fog light out. An hour and half after my appointment they came out saying the issue wasn’t the bulb either the socket of wiring. $180 to diagnostic fee.. said diagnostic is an hour… completely xx. The waiting wasted an entire day, kept saying an hour an hour. Finally after waiting for 4 hours I said I was leaving having someone pick me up. It wasn’t ready until almost 7 hours later!! Then we get the look at the vehicle and clip for the bumper was clearly broken… this is not the 1st time having a repair done here and it not being done correctly after having the vehicle all day. DO NOT RECOMMEND THIS SERVICE DEPARTMENT!

Kyle is the best! - Gallantula

Kyle is the best! He is really just great, knows his stuff for xxxx sure!

Stoneham Ford has been my go to Dealership for many - unckeJack

Stoneham Ford has been my go to Dealership for many years. They always get it dine for me and this time, was no exception.

The service is excellent and they make you feel more then - Foxhunt5177

The service is excellent and they make you feel more then just a customer.... Everything is explained in detail about the service provided. Employees are top shelf, especially for a dealership. I would not go anywhere else!

I brought it in because I use a quart of oil every 2000 - Marciascofield

I brought it in because I use a quart of oil every 2000 miles. I have an extended warranty and I got charged $83.30.

Had warranty done on a 2020 F150 replaced all related 4x4 - cdraper469

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co.

This dealership is the worst! - Bruce

This dealership is the worst! They don't care about their customers. The service and parts departments are terrible. I have been buying Ford trucks forever and after working with these people I have switched to GMC. I would not recommend this dealership.

Dealership is fine, I have about 150,000 miles on my 2017... - Laurip

Dealership is fine, I have about 150,000 miles on my 2017 Ford 500 sedan. Car has needed very little repairs, still have the original exhaust & shocks, etc. Bought the car @ Acton Ford, service department is excellent. Lauri P.