95 Massachusetts Ford Service Centers

The service department at Walls Ford is five star. - Mdavis51

The service department at Walls Ford is five star. They know how to take care of their customers

They always do what it takes to make me feel like a - BIGBASS250

They always do what it takes to make me feel like a valued customer from the time I walk in the dealership to the time I leave with my vehicle, top notch all the way. Phil and crew in the service department are the best.

Being my first experience with Herb chambers Ford, I must - Rocky

Being my first experience with Herb chambers Ford, I must say they are top notch! Brandon in service was professional, friendly, and had a good sense of humor. Brandon kept in touch with me until the day I picked up my truck. The mechanic did a great job fixing my truck.! Having my truck washed made it even better.. Thank you

Amazing service all the time everyone is very very - BLAIR12

Amazing service all the time everyone is very very helpful like nothing I have ever seen before

Dianne was Very quick and resourceful, she has great - Hilson

Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle

I will continue to do business with Gervais Ford as their - wpduckett

I will continue to do business with Gervais Ford as their staff has proven to be knowledgeable, skilled and honest.

Always a pleasure to see the friendly, courteous staff at - happy lady

Always a pleasure to see the friendly, courteous staff at Jannell Ford in Hanover. They take the time to listen and then ensure I understand clearly what has been done w my car. I do not see the mechanics but appreciate their attention to my car maintenance needs. The wait time is never longer than I am told it will be and the customer waiting area keeps me comfortable as I wait. My service advisor Billy kept me apprised of the process throughout my wait.

Chris’s service team was awesome! - Samantha

Chris’s service team was awesome! They diagnosed the problem with my car quickly and its been running awesome ever since!

The mechanic was terrific. - edwardpreble

The mechanic was terrific. Very knowledgeable and took the time to correct my issues and explain them in detail so I could understand them.

i had an issuue. - maryellencronin

i had an issuue. david responded quickly and satisfactorly for me. won me back. will continue to use the dealership"

We brought our Ford Expedition to the dealer we purchased - rmagner1936

We brought our Ford Expedition to the dealer we purchased it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we needed to prepay for the parts. My husband then drove to Imperial Ford in Mendon. Within 30 minutes the manager advised that he ran the VIN, we purchased the extended warranty, so this service was covered at 100%. (There was also some other issues that the first dealership advised that was needed and not under warranty.) But Imperial did the legwork to find the warranty we forgot about. They made the appointment and gave us a rental (also covered by the warranty,) since the part would take a few days to come in. They called us to update us during the process and called us once the service was complete (something other dealerships never did.) We will certainly be using Imperial for our service from now on. Thanks Donny for the great service!

Rodman always does great job withy my suv, Great customer - jmiller1953

Rodman always does great job withy my suv, Great customer service. Alway go back to Rodman whenever I need service done

Service Department is very good - Alex K

I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership.

they what we asked of them with no problems coolant - russ_13

they what we asked of them with no problems coolant exchange and the works package

Communication is great. - Blue Jean

Communication is great. Quick appointment and was ready when promised. Will definitely go back here.

I have product loyalty to Ford and dealer loyalty to - far1951

I have product loyalty to Ford and dealer loyalty to Mathieu Ford. Anyone can sell a car but what has kept me coming back was the Service Department. Good job!

Bill in service department was very helpful and - Mojojimi1

Bill in service department was very helpful and respectful. He was prompt and courteous from start to finish.

Strong communication on possible fix and quick follow up - Jerry.brune

Strong communication on possible fix and quick follow up that parts are ordered and i will be let known when can be installed. Carlos was very professional!

Service was good gave us a loner while work was being - dkmat1

Service was good gave us a loner while work was being performed hopefully this service will fix the problem with Ac unit 2nd time back for this problem so far so good they say it’s a slow leak

Keith Kramer and the service crew are amazing. - Jim

Keith Kramer and the service crew are amazing. I traveled over 50 miles to have my 22 Explorer serviced. They serviced my vehicle quickly, and professionally. They not only treat me as a customer but as family. I have used this dealership for many years because they put the customer first.

Very helpful quick to answer questions and called back - Chirp4th1

Very helpful quick to answer questions and called back when they said they would. Highly recommended

When I purchased my new to me truck, it had an issue - Deere2032

When I purchased my new to me truck, it had an issue after just a few weeks, so I took it to the dealer to have it fixed once they updated some things on the computer and replaced the brakes because they were overheating. Unfortunately, the transmission issue is still present and the truck is still shaking. The service manager and the general manager heard from the salesman that they would be in touch after I called and emailed him. It has been more than a week since I last heard from them and still have not heard anything back. This is a very disappointing experience for me

Been doing business here for over 10 years. - roadkng47

Been doing business here for over 10 years. Have both purchased and leased, with all my service done there. The entire staff is always friendly and genuinely concerned. I would not consider going anywhere else

Stoneham Ford has been my go to Dealership for many - unckeJack

Stoneham Ford has been my go to Dealership for many years. They always get it dine for me and this time, was no exception.

Greg has been "my guy" since I bought this vehicle. - Mary Lake

Greg has been "my guy" since I bought this vehicle. I depend on him to keep me running smoothly and especially, safely, on the road. He is always available to answer questions. Having someone to trust in the cars and maintenance is most important!

The service is excellent and they make you feel more then - Foxhunt5177

The service is excellent and they make you feel more then just a customer.... Everything is explained in detail about the service provided. Employees are top shelf, especially for a dealership. I would not go anywhere else!

Mike S had a temper tantrum and refused to release my car - Mike’salunatic

Mike S had a temper tantrum and refused to release my car to me because I showed up about 2 minutes after closing. A salesman brought me into the service department to see if they were still there so I could get my car. Things happen and I was late. I was understanding and appreciative of the help from the salesman and told him I would understand if I couldn’t get it. He went and asked Mike for help and Mike was screaming so loudly out back that I heard every word. It could have gone smoothly but clearly Mike had had a terrible day. Or week. Or year. Or life…that led to him loosing it and screaming like a crazy person that he wouldn’t help me because he was done and he doesn’t get overtime. Stay classy, Mike! Looking forward to having my vehicle serviced anywhere else but here.

Had warranty done on a 2020 F150 replaced all related 4x4 - cdraper469

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co.

This dealership is the worst! - Bruce

This dealership is the worst! They don't care about their customers. The service and parts departments are terrible. I have been buying Ford trucks forever and after working with these people I have switched to GMC. I would not recommend this dealership.

Dealership is fine, I have about 150,000 miles on my 2017... - Laurip

Dealership is fine, I have about 150,000 miles on my 2017 Ford 500 sedan. Car has needed very little repairs, still have the original exhaust & shocks, etc. Bought the car @ Acton Ford, service department is excellent. Lauri P.