Suzanne Vantre
Suzanne Vantre at Colonial Ford of Marlboro

Suzanne Vantre

Service Advisor

Colonial Ford of Marlboro

428 Maple St
Marlboro, MA 01752

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4.8
276 Reviews
4.8

276 Reviews

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276 Reviews of Suzanne Vantre

September 04, 2026

Dealership Rating
Employee Rating

The work to prep the vehicle for delivery was great. Everything was in perfect working condition. More

by andrew.pelosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Andes

Sep 04, 2026

Colonial Ford of Marlboro responded

Your note about your Bronco arriving in perfect working condition highlights our service department’s attention to detail. Knowing the prep went smoothly means a lot to us. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

September 04, 2026

Dealership Rating
Employee Rating

Easy to book appointment through website. Availability was great and service was done on time. More

by CPINBERLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Colonial Ford of Marlboro responded

Your note about easy online scheduling highlights our service department’s focus on convenience. Knowing we could accommodate your Ford Escape promptly and complete the service on time is rewarding. Your kind words and five-star rating mean a lot to our service department. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

August 28, 2026

Dealership Rating
Employee Rating

Suszanne/Sue is a great service advisor. She helped us very quickly and quite efficiently. We are very happy with the service she provided. Great Employee More

by jartansk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Chandler, Phil Kallenberg

Aug 28, 2026

Colonial Ford of Marlboro responded

Your praise of Suzanne’s prompt and efficient service means a lot to our service department. Thank you for trusting our team with the service on your Ford Escape. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

August 20, 2026

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Employee Rating

I have been a customer both for cars and service for many years. This is the first negative review I have submitted. I recently had a new battery put in and when I picked up the car I was informed that the More

by gjhalliday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 20, 2026

Colonial Ford of Marlboro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

August 10, 2026

Dealership Rating
Employee Rating

I have bought over 12 cars from them they are always great to deal with. They make the whole process so easy. Definitely worth giving them a chance. More

by dennist01
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 10, 2026

Colonial Ford of Marlboro responded

Over the course of more than a dozen vehicles, your loyalty means a great deal to our service department. Knowing that the service on your Explorer felt effortless is rewarding. Thank you for recommending us to others. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

August 08, 2026

Dealership Rating
Employee Rating

Always a pleasant experience. Things are always done correctly and on time. I highly recommend Colonial Ford's Service Department and Bob Chandler and his team. More

by mlc3264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Chandler

Aug 08, 2026

Colonial Ford of Marlboro responded

Thank you for the five-star rating and recommendation. We’re glad the service on your Mustang Mach-E has been both reliable and prompt. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

July 27, 2026

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Employee Rating

The Sales and Service staff are second to none. Always a pleasure doing business there. More

by bdnewman997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Colonial Ford of Marlboro responded

How fantastic to know our Sales and Service teams provided outstanding support for your Ford Maverick. We’re grateful you find doing business with us consistently enjoyable. Please let us know how we can assist you again. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

July 25, 2026

Dealership Rating
Employee Rating

Everyone at the dealership made the experience fun and simple to complete. The Business Development Manager was phenomenal. Keith made the purchase very easy and was extremely knowledgeable about every qu More

by Explorer Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2026

Colonial Ford of Marlboro responded

Thank you for the perfect rating. We’re delighted your visit was fun and straightforward, and that Keith’s expertise answered all your questions about your new Ford Explorer. We look forward to welcoming you back for your next Ford. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

July 23, 2026

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Employee Rating

I have gotten 500 stupid emails and all I had was an oil change the oil was change and truck stills runs More

by jg81173
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Chandler, Phil Kallenberg

Jul 26, 2026

Colonial Ford of Marlboro responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

July 21, 2026

Dealership Rating
Employee Rating

Always get get knowledgeable and professional, inadept service. Communication with the service department is very important to me and Colonial is willing to spend time to explain to me in great detail my More

by michael11010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Colonial Ford of Marlboro responded

It’s great to hear that our team provided the detailed explanations and professional expertise you’ve come to expect. We’re glad the service on your Ford Mustang met your standards and that we could take the time to address your questions. Thank you for trusting us with your vehicle and sharing your experience. Mark Babineau General Manager 508-460-8400 Mbabineau@buycolonialfordmarlboro.com

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