Kelly Ford - Service Center

Kelly Ford service center provided excellent service. The service advisor Mike kept me updated every step of the way. They even offered me a loaner car. I would highly recommend Kelly Ford for sales and The service advisor Mike kept me updated every step of the way. They even offered me a loaner car. I would highly recommend Kelly Ford for sales and service. More

No matter how many times I have spoken to people in person in the service department at Kelly Ford that I don't have a problem with my taillight and I have never brought my Ford Edge to Kelly Ford for person in the service department at Kelly Ford that I don't have a problem with my taillight and I have never brought my Ford Edge to Kelly Ford for service, they continue to call or email me regarding the taillight and/or my Ford Edge. I have been more than paitent, but more than fives times I have called and spoken to people in service the need to understand, I don't have a taillight issue and I have never brought my Ford Edge in for service and to stop calling me or emailing me about my service! More

Great service advice and very helpful. Got me in on time and did a great job. Got me in on time and did a great job. More

I usually do not write reviews however I felt it was important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained the issue to the service writer then waited for a call back for the appointment. He called me back and told me that the car was too old and they couldn’t service it. He also told me to go where ever I get a sticker and maybe they could resolve the problem. I couldn’t believe that a dealership would deny service to my Ford. I called Danvers Ford told them about the age of the car and asked if they would service it. The reply, no problem. I then explained the issue I was having. Again, no problem and I got an appointment. I got a call the afternoon of the appointment to say they identified the problem and the car would be ready the following day. Danvers Ford has won a new customer and I will always speak negatively about Kelly Ford based on this experience. More

I've been doing business with Kelly Ford for Years and they have always treated me right the service and the people are great!! they have always treated me right the service and the people are great!! More

The service on my F-150 was done in an hour. Very friendly and honest staff. Very friendly and honest staff. More

Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to repair. More

Car ready when promised. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. More

Top-rate, professional service in a clean and well maintained facility. Highly recommended Kelly Ford in Beverly. maintained facility. Highly recommended Kelly Ford in Beverly. More

I went to get an oil change the staff was really friendly and everything went super smooth and everything went super smooth More