10 Massachusetts BMW Dealers

Great service, able to get appointments without any - douberma18

Great service, able to get appointments without any trouble, expresso machine with great coffee, good inventory

Everyone was wonderful and very friendly. - ecgarrido

Everyone was wonderful and very friendly. Waiting area is very clean,and comfortable. I like the extra touch of complimentary snacks and beverages.

As a follow-up to my initial review on Jan 9, Rahul has - GB

As a follow-up to my initial review on Jan 9, Rahul has since delivered the vehicle. He spent as much time as I needed going through all of the features and settings. Once again, Rahul provided exemplary customer service in a friendly, patient and knowledgeable manner. Many thanks! Also, I’d be remiss if I didn’t mention Brianna who set up the initial meeting when I first called the dealership. She was also very friendly, helpful and thorough.

Travis understood my issue and was very detailed and - gmpiantedosi

Travis understood my issue and was very detailed and knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised.

We purchased a pre-owned vehicle in January and had a - Denise

We purchased a pre-owned vehicle in January and had a great experience with our salesperson, Joe Martin.

Aleksandr Banar is a fantastic CA. - JPBoston

Aleksandr Banar is a fantastic CA. This is the second X7 I have ordered through him and he and BMW Norwood are both exceptional. I’ll be back there again when it’s time to get my next SUV and I look forward to working with Aleks.

Service here is 1st rate! - Hauser125

Service here is 1st rate! Elijah and David did a great job and would recommend them to everybody

Most ineffiicient purchase process I have ever seen. - jk7765

Most ineffiicient purchase process I have ever seen. We arrived to find ou they had screwed up all of our paper work which took them 90 minutes to rectify, After another 90 minutes of waiting around we found out that they had not even provided the needed information to our insurance company. We had to call ourselves. The sales manager tried to blame our insurance company instead of them dropping the ball not once but twice. Nobody from the dealership trhought to call. I am hoping the service department is better but I woud stay away from sales. They are simply awful.

I had a great experience at BMW of West Springfield! - mbail

I had a great experience at BMW of West Springfield! The staff was welcoming, knowledgeable, and made the car-buying process seamless. I felt valued, never rushed, and all my questions were answered. HIGHLY recommend for anyone looking for a BMW! I didn’t see it before, but they just finished a remodel, and it’s easily the nicest, most modern BMW dealership I’ve been to. Special thank you to Jerome, Gezim, and Bryce!

I recently had the pleasure of purchasing a vehicle at - GK

I recently had the pleasure of purchasing a vehicle at this dealership. Gene Wagner was instrumental with my positive experience. He is an excellent salesman. Knowledgeable, patient and professional. He made the entire experience from the inquiry phone calls, test drive and ultimate purchase a very positive experience. I was also fortunate to work with Paige. Paige delivered my vehicle to my home. Her enthusiasm and excitement upon arrival to my home was contagious. She was helpful and professional. Paige was refreshing and should consider going into sales!