86 Maryland Ford Service Centers

Great shop. - Reviewer

Great shop. Great people. Awesome experience. They were quick to get in, completed the work in both a timely manner.

Good customer service and quality of work. - manuel

Good customer service and quality of work. Very satisfied with the work done. Will use them again.

We have had several repairs done by AutoNation Collision - pbitom

We have had several repairs done by AutoNation Collision (formerly Frankel Collision) and have always been impressed with the results.

The service tech (Mike T. - GerryE

The service tech (Mike T.) is excellent. Kept me informed about status and service was performed in a timely manner and the cost was below estimate.

I was impressed with the customer service that was - hstinney

I was impressed with the customer service that was extended. I needed an oil change and decided on bringing my car in without an appointment. I was prepared to spend most of the day at the dealership but was pleasantly surprised that my car was ready within an hour!

they made it right for me ty for honoring your word . - Chefbuscemi

they made it right for me ty for honoring your word . I'm am satisfied

Curtis Ford & Cory Ford did a sensational job helping me. - aip

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team!

Stan is fantastic! - glen.geelhaar

Stan is fantastic! He will go the extra mile to find the new car that you have been searching for today!

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

Joe Walsh - service advisor has handled my vehicle many - DHE of Bethesda

Joe Walsh - service advisor has handled my vehicle many times. He always strives to achieve the highest level of customer satisfaction

Always courteous, reliable, and on time Mr Powell as - victortravers912

Always courteous, reliable, and on time Mr Powell as always very nice and helpful ,great service tec

Checking in was not good . - stantoncute38@gmail.com

Checking in was not good . They by passed me 3 times ( ckecked in customers) before someone asked me if I was helped. After that everything was fine.

Disappointed by the failed diagnosis in which we were - thess2323

Disappointed by the failed diagnosis in which we were charged for a courtesy inspection. Tech was 100% inaccurate and we brought it to Bens's attention when we came in person on 12-13-24. Received an estimate for $1500 to replace a part that didn't need to be replaced but it was just a seal for $79. Ben was great to deal with initially, but the service folks need some additional training. We left with a sticky note and not anything else. I'm sure others have wonderful experiences here, but this was just ours.

Exceptional Service - I have been using Waldorf Ford for - C Smith

Exceptional Service - I have been using Waldorf Ford for more than 20 years and I keep coming back so that says a lot. Each experience has allowed me to come in contact with exceptional service personnel. This time particularly I want to shout out Rhonda for her willingness to go above and beyond with regard to my recent visit. Eric was great as well. Great job guys.

Horrible customer service, I wanted to get an oil change - Vicki

Horrible customer service, I wanted to get an oil change and a recall notice taken care of. I’ve called them 4 times no one answered the phone in service,then when they finally answer and I told them I want my car picked up to be serviced,I was switched to another person which also didn’t answer the phone , I got the voicemail. With customer service like this it will be the last Ford that I buy!!

I came in two weeks ago for an oil change. - AFordDriver

I came in two weeks ago for an oil change. I was quoted for that. A while later it was found that my fluids and axels needed to be replaced. I was quoted $1338.98 and within 10min the quote changed to $2018.38 with the same description of charges but the axce replacements went from $999.80 to $1678.20. After already being here for about 3 hours I was told that the axles had to be ordered, and if I wanted them overnighted it would be an upcharge of $70. I opted to come back. Looking at the paper work that I recieved I’m not even sure where these quotes came from. I should have only been paying $1088 axels included. Here I am back two weeks later to have the axels replaced. I have been here since 7:54am and it is now 1:30pm with an 8am appointment. People came in after me and left before me. At this second visit I should have only been paying for labor. On 12/11 I was told that I would be looking at $685 and I was told that I could get a discount for my inconvenience. I do have this price on audio. I don’t appreciate being over charged or told my car is almost ready and still having to wait more than an hour after. I still have screenshots of the ridiculous quote changes from my first visit. I will not be back. We will see what my actual bill looks like hopefully soon. Here is an update. I had to pay $862.56 for labor only to have the axles fixed. If this isn’t highway robbery I don’t know what is. Not only was it a inconvenience to have to come back but to have to pay that much for a job that shouldn’t have even taken that long is truly ridiculous. This place is taking advantage of people in the worst way.

Gone downhill. - 05 explorer

Gone downhill. Stay away from this place. 198 for a diagnosis, they will nickle and dime you to death. Tried to charge me two diagnostic fees for one issue. Update: Chris (the manager) reached out and made things right, and apologized for the issues. He made sure my vehicle was taken care of and didn't overcharge me for diagnostics. He was a pleasure to work with.

I want to say thank Bob Davidson service department. I... - Smfin1467

I want to say thank Bob Davidson service department. I purchased a 2015 focus from here back in November and I decided to take it here for an oil change. The service department was very friendly and stood by their product. When I left I immediately called my brother-in-law and shared the positive experience. I will definitely be back. Thank You

Excellent Quality Service, The service I received was - morrisjj624

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Horrible service - Carp1

Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there. If I get in a accident tell my kids it was your fault I couldn’t get out.

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Service Department - steve123

I was giving a written proposal of $99.99 for a wheel alignment on a 2014 F150 truck. The bill came back at $111.60 and when i asked the service manager why it was higher than the proposed amount he said it was for "shop supplies". When i asked him what supplies were added he could not tell me but said that everyone is charged for shop supplies (this was for wheel alignment and no disposal for oil or other items were required!) I told him that this was a rip off and i would not come back to that dealership. He said did i want to talk to the owner and i told him no and reiterated that i would never come back there because it is a price gauging establishment! Do not go there!