87 Maryland Ford Service Centers

Customer service was outstanding and the craftsmanship - VWJetta

Customer service was outstanding and the craftsmanship was excellent. Hopefully won’t have to visit again but would highly recommend

While the insurance company was very slow to respond - steve.tenney

While the insurance company was very slow to respond throughout the repair process, Shawn Coleman was able to move them along and drive the body repairs to conclusion. I'm very happy with the work it is excellent.

The service department goes above and beyond to meet my - Michelle

The service department goes above and beyond to meet my expectations. Even if they are short staffed, they try to accommodate me with my demanding schedule. Earl and Mike do a fantastic job answering my questions in regards to my repairs and future things that are needed.

Very helpful and responsive, made the process very easy. - legallyblonde99

Very helpful and responsive, made the process very easy. My car looks great! Thank you!

Curtis Ford & Cory Ford did a sensational job helping me. - aip

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team!

they made it right for me ty for honoring your word . - Chefbuscemi

they made it right for me ty for honoring your word . I'm am satisfied

Stan is fantastic! - glen.geelhaar

Stan is fantastic! He will go the extra mile to find the new car that you have been searching for today!

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

Great group of people. - Babs

Great group of people. They're considerate and always work towards excellence. Bryant is a great manager and Derek is my go to guy. Appreciate there service.

It was a pleasure having my vehicle serviced here. - 1Oldcowboy

It was a pleasure having my vehicle serviced here. The service advisor (Miguel) was great. He was informative, knowledgeable and kept me up to date while the vehicle was being serviced. He was also very helpful to me as I’m handicapped with mobility and breathing issues. I appreciated his help with my retrieval and replacing my wheelchair in the storage area. Great service and great staff (Miguel) and couldn’t ask for anything more.

Kara was great and nice she was a great help to I love - Wbridle1

Kara was great and nice she was a great help to I love the way I was treated. However I was disappointed what I pick up my truck the left rear panel was dented in

We have been dealing with Diehls Ford for many years. - Daniel Weimer

We have been dealing with Diehls Ford for many years. The best service around. Thanks to Eric Diehl and the best service department!

My first time at Bannister Ford, since Sheehy ford. - nvestspears

My first time at Bannister Ford, since Sheehy ford. Took my SUV to get diagnostic and is now waiting for the part, however, there was a miscommunication with the Service Advisor, re pick up instructions on the vehicle, Ms. Diaz, with her pleasantness, she stated it was a 100% her fault and went beyond of duty to make it right immediately! Kudos for her fast service in making it right. That was good customer service! We need more customer service and patience!

Outstanding Service Department. - Cruiser 54

Outstanding Service Department. Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I make here.

Avoid this dumpster fire of a dealership. - colt.pittman

Avoid this dumpster fire of a dealership. Ford should be ashamed to let this place use their name. As a lifetime Ford owner who has owned 9 Fords, I scheduled an appointment for a recall a week in advance as I live 40min away for 9am on my day off to ensure we would have 2 vehicles and not have to wait around for the ~2hr it should take max to perform this recall. Being early was to ensure I would be back in time to get my daughter off the bus. No call for over 3hrs of blundering around hagerstown, so I stop back in at 1215 to get an update. I was informed they had not started it and would get it done by the end of the day (5pm). The rude employee stated the appointment is just a drop off time but they'll get to it when they get to it. This is the opposite of what I was told when I scheduled the appointment and is completely unacceptable. I had to run home to get my kid off the bus and make another trip to hagerstown wasting gas.

I came in two weeks ago for an oil change. - AFordDriver

I came in two weeks ago for an oil change. I was quoted for that. A while later it was found that my fluids and axels needed to be replaced. I was quoted $1338.98 and within 10min the quote changed to $2018.38 with the same description of charges but the axce replacements went from $999.80 to $1678.20. After already being here for about 3 hours I was told that the axles had to be ordered, and if I wanted them overnighted it would be an upcharge of $70. I opted to come back. Looking at the paper work that I recieved I’m not even sure where these quotes came from. I should have only been paying $1088 axels included. Here I am back two weeks later to have the axels replaced. I have been here since 7:54am and it is now 1:30pm with an 8am appointment. People came in after me and left before me. At this second visit I should have only been paying for labor. On 12/11 I was told that I would be looking at $685 and I was told that I could get a discount for my inconvenience. I do have this price on audio. I don’t appreciate being over charged or told my car is almost ready and still having to wait more than an hour after. I still have screenshots of the ridiculous quote changes from my first visit. I will not be back. We will see what my actual bill looks like hopefully soon. Here is an update. I had to pay $862.56 for labor only to have the axles fixed. If this isn’t highway robbery I don’t know what is. Not only was it a inconvenience to have to come back but to have to pay that much for a job that shouldn’t have even taken that long is truly ridiculous. This place is taking advantage of people in the worst way.

Gone downhill. - 05 explorer

Gone downhill. Stay away from this place. 198 for a diagnosis, they will nickle and dime you to death. Tried to charge me two diagnostic fees for one issue. Update: Chris (the manager) reached out and made things right, and apologized for the issues. He made sure my vehicle was taken care of and didn't overcharge me for diagnostics. He was a pleasure to work with.

I want to say thank Bob Davidson service department. I... - Smfin1467

I want to say thank Bob Davidson service department. I purchased a 2015 focus from here back in November and I decided to take it here for an oil change. The service department was very friendly and stood by their product. When I left I immediately called my brother-in-law and shared the positive experience. I will definitely be back. Thank You

Excellent Quality Service, The service I received was - morrisjj624

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Horrible service - Carp1

Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there. If I get in a accident tell my kids it was your fault I couldn’t get out.

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.