This post goes out to all surrounding areas within this - Rancebenton07
This post goes out to all surrounding areas within this dealership. (I'm pausing my voice saying slowly ....Please, Please, Please ) take note and heed to this post , especially the African American community. I have never in my years of living experience such racism , lies and disrespect. I'm on Social Security Disability, it took me 1 year 8 months to save $4000.00 and of course they said they needed it all for my down payment. I got the best vehicle I could find based on my credit. 2020 Enclave that had been sitting there for over 8 months at full price . This car I brought for my wife and 3 small children. The salesman had been driven the vehicle everyday for 2 weeks before I purchased it. I got to Countryside Jackson 1 hour before closing drove the vehicle pointed out a few things and asked for an extra key. Remember this part. Noticing they agreed to the key on paper but not
the work to the vehicle on paper stating they would fix it by mouth. Deal done, they close . They give me a key , I walk out front to a dirty vehicle with zero gas. ( Saleman says come Monday we will get you gas and a wash. Monday come they tell me Wednesday. Wednesday come they say Friday.......finally I go there and fuss about the transmission slipping and back seat AC control panel not working . They finally they say leave it . They give me a loaner , dirty with no gas. Next day they call and say , bring the loaner back after I filled up and washed it, saying they got it sold. They give me another vehicle, again dirty no gas . They keep my vehicle over 1 month . I go check on it and it's not at Cronic like they agreed . I look for the vehicle location through Onstar and it's at a uncertified Gmc side mechanic shop . I tell Chuck Webb and he says " I Qoute , what the xxxx you care
, it's getting fixed . I was furious, my wife get the car back and 1 in a half month later, while I'm attending a funeral in the loaner they provided . They asked my location I told them and I would return the vehicle afterwards Chuck Webb said no, then sent the Sherrif at me to a funeral to pick up the loaner. I went later to discuss the matter about the vehicle not being fixed and Chuck Webb stating and I quote " I don't give a xxxx get you a lawyer" . Mind you he quit and not for that reason. So I fast forward today . Jim Ellis fixed some problems that came out of my pocket. The warranty they sold me was a dud not covering anything but engine, power train NO ELECTRONIC etc. ...remember the key. They gave me the run around for 9 months to say they never agreed to a key . I called and told them I have the we owe documentation. At that time I was told the deal expired and now they
can only pay 300 bucks . Well I paid the other 300 and change for the key out my social security check. Oh and the key they gave me was never cut for the door so I paid for that as well along with the rear AC control panel . Word I got is they treat all African American people this way as well as Low income whites. Don't shoot the messenger. I'm out of thousands dealing with this racist dealership. Stay away. Even the salesman that sold me the vehicle left. It's so much more to this story ....like they told me they fixed the brakes . No They turned the rotor and put the same used brake pads back on the vehicle. I should not need new brake pads now. And they claimed they lined up my vehicle. They didn't, this lie causesd my tires to be bad...... STAY AWAY PEOPLE, UNLESS YOU LIKE GIVING AWAY YOUR MONEY!!!! From Rance D Benton
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