51 Connecticut Ford Service Centers

Service department is very helpful and professional. - francesmeissner

Service department is very helpful and professional. They were able to service the brakes without needing to reschedule. Quality service.

I came in with a couple of coupons for free service, - JACKYT439

I came in with a couple of coupons for free service, completely expecting to be charged for SOMETHING. To my surprise, they did not charge me ANYTHING. How great was that!!! Merry Christmas, Greg. Now, I can go on my holiday trip without any concerns about my car. Bless you.

My opinion and response for the staff and services I work - JDC58

My opinion and response for the staff and services I work with and receive from Lombard Ford has not changed in last 6 years that I’ve been dealing with them - They are a pleasure to work with, not only on the sales side, but especially the service side. If you harp make me say something that I think needs to change….. then I’d have to ask Rob to buy better chairs for the service waiting room!! And maybe think about putting in a coffee machine…. Otherwise…. Keep doing what you’re doing!

Amazing service. - stahu53

Amazing service. John Calzone was able to diagnose my issue over the phoen and called me right back with some Amazing news. The service is really outstanding. Thank you very much for everything.

Great service dept Monaco fix the problems with my - ENDRUKAITISR

Great service dept Monaco fix the problems with my truck the first time thanks robert endrukaitis

John Breslin is the best in the business for Fleet and - jimg8

John Breslin is the best in the business for Fleet and Municipal purchases. My company buys anywhere from 25 to 100 vehicles per year from John and he keeps us updated and informed throughout the entire process. Accolades to John and his team!

Over the years I've dealt with many car dealerships and - ejmat

Over the years I've dealt with many car dealerships and employees. I honestly have to say that Central Auto of Plainfield has been the best one to deal with. All of the employees that I dealt with directly were very good but one that, in my opinion, comes out as outstanding is Brian Allard! The friendliest, good natured guy I've ever dealt with. He's on top of his game and follows through on his promises. He'll be my go to guy for sure!

Had work done by Service department which was done on - Bogeyman

Had work done by Service department which was done on time and for a reasonable price.

Had my car serviced today at Torrington Ford. Jennifer in... - dskits

Had my car serviced today at Torrington Ford. Jennifer in service was very efficient and helpful and the service tech Tommy did a a great job with my repair. My car is running great now and it was a wonderful experience dealing with all there.

Customer Service Personnel are superior in all respects - mmorgenstern

Customer Service Personnel are superior in all respects as well as the service personnel. Every gets checked! No complaints at all. I went in for an oil change, tire rotation and filter replacement. All completed in an hour.

My Hoffman service department experience was exceptional! - Sheila L. Scott

My Hoffman service department experience was exceptional! I purchased a gorgeous green 2016 Ford F 350 Super Duty with dually wheels in January.It is my pride and joy, purchased from another well known Ford Dealership which I will credit to later. My Green Dually always gets complements. Friends and Strangers just feel comfortable telling me how fine my Super Duty is. I was leaving the poll early Tuesday morning and a Need Oil Change Soon warning started going off. This was the first warning I had gotten. I immediately called my Ford Dealership and their service dept. was booked until the week of Thanksgiving- I panicked and was told to contact any available Ford Dealership. I called Hoffman Ford on Columbus Boulevard and was booked for service within the hour. What a fabulous, pristine facility. I was greeted with a smile and felt quite comfortable in their thoughtful waiting room. You can tell when people enjoy and respect their jobs. It felt like my original Dealership- this Ford Company has this whole Sales, Customer Service thing down to a science. I truely appreciated how both facilities felt like one, although as a new buyer, I, of course knew my "original crew" by name. Wow! If I didn't know better I would think that these Hoffman Guys were trying to win me over, ooh! Technically, this one is closer. But I get it....my family has always been FORD ENTHUSIASTS! The accommodations and seamless way of doing things, the impeccable surroundings, etc.is a true representation of The Brand I simply have an extended family I can forever trust. Go! GO!! Selig Mitchell Ford my original and forever truck family!!!...and Wow! WOW!! HOFFMAN YOU made my day!! Go, GO FORD. WHAT. A TEAM !!

Everybody was very helpful very polite the waiting room - Greatauntydell

Everybody was very helpful very polite the waiting room was very clean it was a good experience

Kudos to Gary in service. - dw

Kudos to Gary in service. He was able to schedule a repair of my daughters car on a last minute notice. Our lives would have greatly inconvenienced out family. Realizing our predicament, Gary took the time to question the staff in the shop about the chances of getting the car fixed that day. Needless to say, he was successful, and I picked up the car the same day - good as new. In a day when customer service is rare, Gary demonstrated not only his committment to me, the customer, but also, to you, the employerr. Thank you again, Gary.

After dealing with so many sketchy dealerships in CT,... - Calluz

After dealing with so many sketchy dealerships in CT, Bowens was a breath of fresh air!! I brought in my Focus RS for a leaking timing cover (warranty work) and they promptly fixed the issue. I also had a check engine code and the repair for that would not be covered under warranty and they were not pushy at all about making me get that work done (this code does not effect driveability just emissions). I ended up choosing to save the money to try to fix it myself. They were patient and answered every question I had. I really have not had a dealership experience like this before. Highly highly recommend! This is the ONLY dealership I will trust bringing my car back to. I live over an hour away and it was well worth it to bring my car here

My mother bought a car from here not that long ago. She... - Brooke_finch1019

My mother bought a car from here not that long ago. She absolutely loves her car, but had an issue with her sunroof not closing. She went into the service department and spoke to some plain jane women with glasses who was extremely rude. She told my mother that it would be $105 to fix the issue. I’ve been a service advisor for 10 years, and so has my other sister. So, she wanted to charge my mother an hours worth of labor to have a technician shove my mother’s moonroof closed essentially. When my mother said she didn’t have that kind of money at the moment she brushed my mom off and sent her away. When my mom was sitting in their waiting area calling me trying to figure out what to do, she over heard this rude woman talking about her to a Technician saying, “She has no money to fix her car, so we’re not doing anything.” The only reason my mother knew she was talking about her is because she heard the rude woman say “her daughter is a service advisor.” For the record, my entire family is in the automotive industry, and we work for multiple different manufacturers. This woman is the exact reason people hate coming to car dealerships. Because of disrespectful, uneducated, unprofessional employees like this woman. How dare you disrespect my mother, how dare you try and take advantage of someone who needs help. I truly hope you see this, and I hope there are some repercussions for your actions. You should be ashamed to have this woman as an employee at your establishment, because if this is how colonial represents itself no one I know will ever come to any of your stores.

Car maintenance and Service - Julie

I returned to Dowling Ford to purchase my used 2012 Ford Fusion 3 years ago. I trusted them as a family owned business. I generally do not trust car dealers. However, they are different. They know and care about their customers. I have returned for oil changes and car maintenance because first my car was under warranty and then my car repair garage closed. The service department is highly trustworthy and good. They did not charge me for a new battery last year, because it should have had a warranty to last longer. They gave me a free oil change one time, because they need to keep my car an extra day to do some work on it! They have provided me with free loaners twice. Thank you Dowling!!

I found my experience at Gengras Ford to be most - Jhomamah

I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.

I brought my 2011 Ford Ranger to Girard Ford, Norwich CT,... - Nancy L.

I brought my 2011 Ford Ranger to Girard Ford, Norwich CT, for glass and body damage. The vehicle came out looking better than new... far exceeding my expectations. The staff at Girard Ford Collision Center was very friendly, proficient, and reassuring. They kept me posted throughout the process. I highly recommend Girard Ford, Norwich CT. for their service. They deserve 10 stars!!! 🏎🏁😎👍🏻

Great dealership--Sales and service both top-notch-and... - rsellew

Great dealership--Sales and service both top-notch-and know their product..Would highly recommend them to anyone interested in a Ford product. Fine American product

Frozen Latches - Roaring422

I recently purchased a 2015 Ford 150, The latches on my door when frozen, would not let me close my doors.I called the dealership, Ed the service rep, told me to bring it in. An hour later i arrived at the dealership and was informed there was a recall for the latches on my doors and they will fix the problem right then and there. After waiting for the job to be finished my truck was finally fixed. Everybody involved, did a great job. Thank you Ed