I recently visited this dealership with the intent of - rial_vibez
I recently visited this dealership with the intent of exploring the Honda HR-V AWD CVT Sport trim, but my experience was far from satisfactory. Upon arrival, I patiently waited for 15 minutes before anyone assisted me. I had to repeat my preferences to five different associates before it was decided that Manny Costas would help me. While Manny seemed knowledgeable, he came across as rude when I mentioned getting a quote from Westport Honda, which was unnecessary after just a few minutes of discussion.
Additionally, the Sales Manager, Nicholas Deosingh, repeatedly insisted that I test drive a vehicle to "gain confidence," which became excessive and condescending. I was more than willing to test drive, but I was later informed that none of the cars had gas. To make matters worse, the specific vehicle I was interested in wasn’t even available on the lot, making the push to test drive irrelevant. This experience was both frustrating and unprofessional, and I hope steps can be taken to improve customer service in the future.
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