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Liberty Honda
Hartford, CT
2,621 Reviews
As part of the Executive Auto Group, Liberty Honda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Honda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,621 reviews
June 12, 2024
Ordered one simple part to replace, and was told an estimate of 30 min to 1 hour time and that I could even do it myself. We were told this time estimate when ordering the part AND when bringing the ca estimate of 30 min to 1 hour time and that I could even do it myself. We were told this time estimate when ordering the part AND when bringing the car for our appointment. It even says that on the service paperwork. Waited TWO HOURS only to find out the tech put the old part back in! Thank goodness we checked before leaving! After telling the team they screwed up, the actual new part was installed in under 15 minutes! Seriously? Obviously, they said no payment due after that fiasco - but almost 2-1/2 hours for a simple 15-30 minute job, and unnecessarily very late to work. The technician was obviously not attentive to the details of the job to spend that amount of time only to do it so thoroughly wrong. The manager did his best to smooth things over, but it's hard to gloss over that kind of incompetence. Luckily this was a cosmetic fix, but I would be nervous to bring an important mechanical issue to this team. More
by honda
Employees Worked With
Helpful June 12, 2024
I dropped my car off at 12 for my schedule 12:30 p. m. oil change and warranty inspection appointment. When 3 p.m. rolled around I call them to see if my car is ready. They told me that they haven’t sta m. oil change and warranty inspection appointment. When 3 p.m. rolled around I call them to see if my car is ready. They told me that they haven’t started working on my car because they're backed up. How when I schedule an appointment. (NOTE: I was turned away the day before by the same service person because I didnt have an appointment). When I finally picked up my car the service person that was supposed to be working on my car gave my information to a new person. Also the only work done was the oil change. I was told my car warranty inspection couldn't get done because I've denied the service on my last visit. I brought my car at Liberty Honda and not at Enfield Honda because of that warranty service. So, someone please tell me why would I decline it? I'm completely over LIBERTY HONDA. More
by Chris_hawes21
Verified CustomerEmployees Worked With
Not sure of her name because she gave my file to someone else.
June 12, 2024
Quick, honest, and reliable service. Was able to quickly find a vehicle in my price range, and respected my budget. Was able to quickly find a vehicle in my price range, and respected my budget. More
by Alex Mason
June 12, 2024
Martinez l and Justin explained all the details. They cleared all my doubts and clarifications. They are very responsive. They cleared all my doubts and clarifications. They are very responsive. More
by karthikbuminathan
June 12, 2024
John the salesman had good intuition what I wanted and suggested a used 2013 Crosstour. It’s too bad Honda doesn’t make them. It’s feels safe to drive suggested a used 2013 Crosstour. It’s too bad Honda doesn’t make them. It’s feels safe to drive More
by LENALONERO
Employees Worked With
John Cunningham . He was patient and kind
June 10, 2024
At a crunch time for the shop, Brenda Colon did a great job moving a complicated repair procedure through the shop for me, Many thanks, Brenda ! Five star service !! job moving a complicated repair procedure through the shop for me, Many thanks, Brenda ! Five star service !! More
by Happy Honda
Employees Worked With
Brenda Colon, Service Dept.
June 10, 2024
Thanks for your support, and your service Mrs Manager ,thanks again without your help my car will be disabled ,thanks again without your help my car will be disabled More
by PIERREFILSJEANJRWOSEPH
Employees Worked With
June 10, 2024
The entire experience was easy and seamless, start to finish. Everyone was more than helpful and friendly. We love our new Honda! finish. Everyone was more than helpful and friendly. We love our new Honda! More
by sbourque313
