18 California Mercury Dealers

Great experience and our sales professional Eric Fielder - Pria.perea

Great experience and our sales professional Eric Fielder was wonderful. The whole car buying process was incredibly pleasant!

Good communication easy seamless transaction, polite - tgomez67

Good communication easy seamless transaction, polite staff, in town buying experience. Job well done not much more to say

Great customer service! - Michaelcosta16125

Great customer service! Really made purchasing a vehicle easy! Staff was very friendly and welcoming!

I was met promptly by a service member and then by a - gordonwatt

I was met promptly by a service member and then by a service writer. He handled my requests and very well and my car was ready for pick up early. I was very pleased.

I am a return Sunland Ford customer for a reason. - Mastark7

I am a return Sunland Ford customer for a reason. The sales staff and finance folks are great. I bought a new 2024 Ford Ranger XLT and I’m very pleased with this vehicle! Sunland Ford also give me the best offer on my trade in over other Ford dealerships in surrounding area. As a for Ford Dealerships goes Sunland Ford is your best bet.

The driver who picked up the car (Ritchie was kind and - oneillrita

The driver who picked up the car (Ritchie was kind and professional as well as the driver who delivered it back, Thank you for hiring good employees that can be trusted

Good service. - roadrunner829

Good service. I was kept informed of the issue with the issues width my car, the resolution and the cost. The repairs were completed in a timely manner.

It was an honor to work with Christian Leyva he was a - dovepoolservice

It was an honor to work with Christian Leyva he was a real professional and the rest of the crew thank you James Dove Palm Desert ca

I came into the dealer Friday, October 18th with my - B530e

I came into the dealer Friday, October 18th with my brother to look at the Mach-e and Lightning. My overall experience was great. I was greeted by a Salesperson name Oscar who was extremely polite, professional, and listened to all my needs. From the beginning, I explained my brother and I had credit challenges, both due to identity theft and divorce. After test driving the Mach-e, we were presented with the payment based on down and mileage. Both were exceptionally reasonable, and we wanted to continue with the purchase. After the credit was pulled, the manager asked for a co-signer which we knew could be an option. My issue is with the manager. A lecture shortly ensued that we should “Crawl before we Walk”. I took offense to that due to the fact my brother currently drives a Maserati Quattroporte with a 561 payment, I currently drive a i4 with a 997 payment and a 760i with a 1,888 payment. The 550 payment on the Mach-e was less than the cars we were replacing, which those loans/leases are in good standing. The finances are there and it’s clear we can make our payments, yet I felt we were being judged due to the credit alone. I understand it was less than stellar however identity theft was not our fault. If the bigger picture was looked at, the manager would have seen there were multiple paid off cars and other accounts in good standing. We were also told to get a “xxxxty car” and drive that sucker for a year to build positive payments despite already having car credit. The manager preceded to say he understood we were used to the image the Maserati had however we needed to humble ourselves. I told him it had nothing to do with image or else we wouldn’t be sitting in a Ford dealer looking at a subpar electric vehicle. In my opinion, that was crawling before walking especially with the payment being cheaper than the cars we currently had. We explained a xxxxty car didn’t fit our lifestyle as we put 300 plus miles a day on a car and need it to carry equipment for our catering business and telescopes for my astrophysics research. It seemed once the credit was pulled, everyone demeanor changed. We also explained the Maserati no longer served a purpose for the phase of life we were in. We both left the dealer feeling humiliated and embarrassed. Just to recap, Oscar was amazing. My issue is being put down by the managers while going through a life changing event. We were able to secure a Audi e-tron from Lexus Santa Barbara and appreciate them being professional, courteous, and understanding.

trying again right now with a $700 power steering pump,... - gotaclue

trying again right now with a $700 power steering pump, the second from the dealership just out of 90 day warranty. Yikes. 1.) Ford ran into their wall. had to replace front clip and paint. Yikes.. ran me silly chasing parts.! 2.) put my van's transmission into drive at high rpm and blew the trans. Left dealership on a hook meaning tow truck. Yikes again... 3.) they had to refund me monies getting caught charging for a part that wasn't put on. More Yikes ...

even as an employee (parts) i had a new Ford F-150 and - J. Shaw

even as an employee (parts) i had a new Ford F-150 and the warranty concerns i had were handled in a professional way not to mention was a great place to work.