Caruso Ford Lincoln

Title: Do not trust their "Blue Certified" inspection. Predatory and dishonest. I would strongly advise everyone to run, not walk, away from Caruso Ford. On January 10, 2026, I purchased a 2023 Ford F- Predatory and dishonest. I would strongly advise everyone to run, not walk, away from Caruso Ford. On January 10, 2026, I purchased a 2023 Ford F-150 Sport with 10k miles from salesman Alex Ali and sales manager Yongwa Lim. It was sold to me as a Ford Blue Advantage Blue Certified used truck. It took an exhausting 5.5 hours just to take possession of the vehicle, and the moment I left, the true nature of this dealership became clear: Faked Certified Inspection (TPMS Sensors Missing): Exactly one hour and 62 miles after driving off the lot, the TPMS warning light came on. I texted Alex Ali a picture of the screen asking if I should bring it back. He told me to just take it to my local dealer on Monday because it was "certified." On Monday (1/12), my local dealer (Jim Burke Ford) inspected the truck and discovered that all TPMS sensors were completely missing from the tires. Caruso Ford absolutely knew this; they simply cleared the codes to get the truck off their lot. I had to pay $713.00 out of pocket to put sensors on a truck that was supposedly "certified. "Blatant Incompetence with DMV Paperwork: On January 26, Customer Service Manager Melissa Moore called me to demand that I take the truck to a commercial scale to get it weighed because they messed up the DMV paperwork. It cost me my own time, an overnight mailing fee, and $29.00 out of pocket just to fix their administrative negligence. Hidden Active Engine Oil Leak: Because Caruso Ford proved they couldn't handle basic tire sensors or paperwork, I took the truck in for an oil change at 10,689 miles to ensure it was actually serviced. Jim Burke Ford discovered an active oil leak. After a $200 wash and dye diagnostic, they traced it to the head gasket. The truck had an active Technical Service Bulletin (TSB) for an engine oil leak that a previous Ford dealer failed to fix correctly. Caruso Ford absolutely knew the motor was leaking oil and chose to hide it and pass a defective vehicle onto a customer. Luckily, Jim Burke Ford caught it just in time to cover it under the powertrain warranty, as the factory warranty had expired days prior. Caruso Ford knowingly sold me a defective vehicle under the guise of a "Ford Blue Advantage Certified" inspection. They clear codes to hide issues, force customers to pay out of pocket for items they skipped, and make you do their DMV paperwork for them. Save yourself the nightmare and go buy a GMC or visit a reputable dealer. Avoid Alex Ali, Yongwa Lim, and Caruso Ford at all costs. Caruso Ford did reimburse me the 713 and the 29.50 for the weight fee. I have check stubs and pictures to prove all of this only thing is this platform i can't post pics or documents. More

⭐️⭐️⭐️⭐️⭐️ Angel Silva at Caruso Ford Lincoln is an outstanding service advisor! He’s always professional, friendly, and goes above and beyond to make sure everything runs smoothly. Angel takes the tim outstanding service advisor! He’s always professional, friendly, and goes above and beyond to make sure everything runs smoothly. Angel takes the time to explain things clearly, keeps me updated throughout the process, and makes every visit stress-free. I always feel confident my car is in good hands when working with him. Highly recommend asking for Angel if you want excellent service and honest communication! More

Caruso Ford made the whole experience smooth and stress-free. The staff was professional, friendly, and really took the time to answer all my questions. I felt taken care of from start to finish—def stress-free. The staff was professional, friendly, and really took the time to answer all my questions. I felt taken care of from start to finish—definitely recommend them if you’re looking for a dealership that values great service. More

Had great customer service. Thank you Ivan for your help and advice. I appreciate it. Thank you Ivan for your help and advice. I appreciate it. More

Great customer service! ! Great team of people!! Will always return!! Thank you for all the help and guidance with my new Corsair. I’m very proud of my new car. ! Great team of people!! Will always return!! Thank you for all the help and guidance with my new Corsair. I’m very proud of my new car. More

The team at the service department is always courteous. They finish the work and always do a great job and get it back to me in the time they say. I totally trust their opinion and the work they do! They finish the work and always do a great job and get it back to me in the time they say. I totally trust their opinion and the work they do! More

⭐️⭐️⭐️⭐️⭐️ I had another great experience with Angel Silva at Caruso! He took my car in for regular maintenance on Tuesday and made the whole process smooth and hassle-free. He’s always professional, fr Silva at Caruso! He took my car in for regular maintenance on Tuesday and made the whole process smooth and hassle-free. He’s always professional, friendly, and ensures everything is handled efficiently. Highly recommend his service! More

Thank you Jeramie, for makjng sure oil change and inspections were done in timely manner . Thanks again . inspections were done in timely manner . Thanks again . More

5 Stars ⭐⭐⭐⭐⭐ I had a great experience at Caruso thanks to Angel, who helped me with my car service this past Thursday. He was professional, knowledgeable, and made the entire process smooth and str thanks to Angel, who helped me with my car service this past Thursday. He was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to explain everything clearly and ensured my car was well taken care of. Excellent customer service—highly recommend asking for Angel if you need assistance! More

Interior office is beautifully redesigned. Sherry my advisor was kind, attentive, and addressed all of my questions. Sherry my advisor was kind, attentive, and addressed all of my questions. More