My 2022 Crosstrek was experiencing a slow-crank when my - Turntable7777777
My 2022 Crosstrek was experiencing a slow-crank when my car was warmed up, which had been happening for quite a while. It had a new battery so that was not the problem. When I purchased my vehicle I bought the 10 year extended warranty so I called Peoria Subaru and made an appointment to drop my car off with Grant Draper in the Service Department. I wish I could give 100 stars to Grant and the Subaru Specialist(s) who worked on my car. Grant and his team really went above and way beyond to make sure they covered all diagnostic testing to diagnose the problem that could be causing the slow-crank. Every possibility had been tested and all came back positive. Despite this, Grant talked to his manager and they decided to order a starter and replace the current one in my car (even though it was testing fine). The Subaru Specialist(s) replaced the starter, charged the current battery and continued to perform testing to make sure the slow-crank had been resolved. Honestly, I cannot say enough good things about Grant, the Subaru Specialists and Peoria Subaru. Their customer service, care, professionalism is outstanding and unmatched!!! I will always be a return customer to Grant and Peoria Subaru. I cannot thank you all enough for the patience and care your put into resolving this issue. Thank you so much!!!
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