Findlay Subaru Prescott
Prescott, AZ
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I have had to utilize Subaru dealerships in North Carolina, Arizona, and California due to a significant amount of travel for work. the "franchise " dealership FINDLAY Subaru Prescott is hands down t Carolina, Arizona, and California due to a significant amount of travel for work. the "franchise " dealership FINDLAY Subaru Prescott is hands down the absolute WORST EXPERIENCE EVER. I have been dealing with a mechanical problem with a 2024 outback touring for years and per usual this dealership was not only useless in providing ways to get a solution but they lack an ability to provide customer service ( this can simply be a smile) which was not present on any of the 15 employees present on 3/16/2026 at 1:30 this team lacks empathy, ability to be present, and common courtesy standard. they need a full spectrum training on how to simply treat other humans with respect! when I provided feedback to the dealership via the survey they text I was called by an employee at the dealership and practically yelled at and told to never come back. I sure hope they record calls and listen to this, locate the employee and fire them immediately. I hold a very high level position in the town of Prescott, AZ and I will definitely be sharing my experience with my friends, family and local businesses and community! More
Troy was so friendly and addressed all of our needs while my husband and I were there to buy a new car:) We traded in our Outback for a new Forester and everything went so smooth! All the interactions we had my husband and I were there to buy a new car:) We traded in our Outback for a new Forester and everything went so smooth! All the interactions we had with everyone involved in dealing with us was a pleasure. More
It was fantastic to work with Jason‘s team. Matt and Pauley. There was no pressure. I felt very comfortable when I first walked into the door love the music. It’s very lighthearted and easy-g Matt and Pauley. There was no pressure. I felt very comfortable when I first walked into the door love the music. It’s very lighthearted and easy-going. One of the best experiences I’ve had purchasing a car. More
This dealership is friendly and knowledgeable about the cars they sell! This is my second car and I’ll be back when it’s time for a trade in. Thanks you to the entire team! Especially Gabe M. And of course cars they sell! This is my second car and I’ll be back when it’s time for a trade in. Thanks you to the entire team! Especially Gabe M. And of course Pauline M! More
The sales team provided 5-star service from the beginning to the end. Gabe, Bobby. John, Pauly, and Micheal in the service department were all professional and made my buying experience the best! I highly re to the end. Gabe, Bobby. John, Pauly, and Micheal in the service department were all professional and made my buying experience the best! I highly recommend Findlay Subaru to anyone looking for new or used vehicle. Top of class sales experience! More
I had a challenging trade in and Matt had the patience of Job in working through it with me. From the trade in process to the final finance stage, all top notch!! Job in working through it with me. From the trade in process to the final finance stage, all top notch!! More
We had the most amazing experience yesterday during the purchase of our new car. Jason, the sales manager made sure everything went smoothly. Gabe our salesman was fantastic and a real pleasure to work wit purchase of our new car. Jason, the sales manager made sure everything went smoothly. Gabe our salesman was fantastic and a real pleasure to work with. Thank you all for the great work More
Immaculate showroom. Experienced and easy to talk to sales person (Matt). Effortless transaction. (Trade-in situation) Finance gentleman, Pauly, not only remembered me Experienced and easy to talk to sales person (Matt). Effortless transaction. (Trade-in situation) Finance gentleman, Pauly, not only remembered me from previous purchases, but the thought I last saw him was over 12 years ago completely impressed me beyond words to share in this hopefully short review. Detail department…. Super Job. To be introduced to General Manager was a special, not expected, encounter. GREAT JOB FINDLAY team. It all just began being greeted by happy, pleasant, and smiling woman who truly thanks me for coming to dealership. J.A. Galvan More
This is our second Outback and couldn’t be happier . Thanks to the excellent staff at Findlay Subaru, it was a very stress free transaction and they go the extra mile to make sure everything is to our sa Thanks to the excellent staff at Findlay Subaru, it was a very stress free transaction and they go the extra mile to make sure everything is to our satisfaction. Thanks again to Mark, Gabe, Joe, Pauly and John. Marv and Stephanie More

