19 Arizona Hyundai Dealers

I’ve always had great service with this company and have - jsnjln

I’ve always had great service with this company and have been treated fairly over the years.

Carreo was fantastic helping me with a very odd issue - franfegeley

Carreo was fantastic helping me with a very odd issue with my brakes. He explained everything clearly. My car was in shop for 4 days and he called me daily with updates when he said he would. Very pleasant, friendly. Will definitely be returning for all future service needs. Thank you!

Your service department was very nice and helpful. - BUYER241

Your service department was very nice and helpful. They called back the same day and said they were finished. Thank you.

They went out of their way to get us the vehicle we - long.judyanne

They went out of their way to get us the vehicle we wanted and made sure we were happy with what they got for us. There was no high pressure, and that is big with us.

Bought a 2021 vehicle got sold there crap for paint 900. - Sbuch9530

Bought a 2021 vehicle got sold there crap for paint 900.00 doesn’t cover pre exiting and so I will deal with then tail lights rattle no appt for a week. Wow save your money I’m over dealers in general go to mitsubishi

Fantastic customer service, technical and financial - Tim

Fantastic customer service, technical and financial support. Reliable and professional service department. I have complete faith in this dealership and it’s employees.

Updated: 5/30/24 Turns out - these guys have been - Jeff E

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”

The dealership and sales staff were very responsive and - Figaro

The dealership and sales staff were very responsive and helpful to us with making our selection

Beware! - tadwool

Beware! Chapman lies. I bought a used car from this dealership and was told several things about the car that turned out to be lies. First, I noticed the tires were possibly in need of being replaced. When I brought this to the salesman's attention, he agreed that the tires needed to be replaced and said it would be done. While in the process of doing paperwork to buy the car, the Sales Director, Michael Cialdella, came over to me and said they wouldn't be replacing the tires because they were "within specs" and "safe." I said, "ok, if you say they are safe then I'll agree." He said, again, "they are safe." After purchasing, I took the car to Discount Tire because the TPMS light kept popping on. They said the tires were way out of recommended tire depth and needed to be changed ASAP as they were NOT SAFE to drive on. Let me say, I have a 2 year old son and driving on UNSAFE tires was not an option. I replaced the tires to the tune of $850. While driving the car home from the dealership, I stopped at a gas station (because, of course, they gave it to me on empty). After I finished pumping, I got in the car and the ignition wouldn't turn. I immediately called the dealership and was told the Sales Director, Michael Cialdella, would call me back to see what should be done, even though, the person who answered the phone said I should, "take it into a dealer." Not THEIR dealership, of course, but A dealership. I received no call back from Michael Cialdella and was forced to call a locksmith to have the ignition repaired to the tune of $495. I had a 2 year old to get home to and couldn't wait for the dealership to pull their heads out. The next day, I left a poor review that the Service Director, Justin Lenocker, saw. He called me two days later and said the dealership would cover the cost of the locksmith repair. It has been two months, and I haven't received a check for the reimbursement. Was I surprised? Definitely not considering my dealings with the management at this dealership. Lastly, when I test drove the car, I noticed that it was loud. I figured it was just the muffler. The salesman agreed. Again, a lie. I took the car to Sun Devil Auto (a stand-up place, I should add) and they said it looked like the car had run over something and bent the pipe and piece connected to the pipe (can't remember what it is called) that led from the exhaust manifold. Definitely not the muffler. This repair cost me $1350. The service department and, therefore, Justin Lenocker, should have seen that this needed to be repaired when it was inspected. They hid this problem with the exhaust, as with the ignition problem and as with the tires. So, do the math. The lies this dealership management told me cost a total of approximately $2700. They don't think they owe me this money because I signed an "as is" agreement. What a copout. I'm suing this dealership because they committed fraud when selling me this car by misrepresenting it and the repairs they hid from me. STAY AWAY FROM CHAPMAN DEALERSHIPS. They, also, tack on a bunch of crap to the bill saying it was for items that are never done and definitely not done to my car. I'll be suing for that, too. Tell the General Manager, George Salman, to get this dealership's act together, and, please, do me a favor and shop for a car elsewhere. I'll be leaving reviews EVERYWHERE and will be having some signs made in which I'll hold up high on the median entering this dealership. ***VETERANS*** I am a 100% service-connected disabled veteran. This dealership knew this and still treated me this way. I never try to use my disability status to gain sympathy, but I am asking that you do your business elsewhere instead of in a Chapman dealership.

I bought a Genesis GV80 93 days ago to license in - s.penner

I bought a Genesis GV80 93 days ago to license in Washington. My 90 day permit has expired and I don't have a Title and can't license it. They blame Genesis Finance which is likely true. But they take no ownership of the process. They won't provide a loaner/rental, and I'm stuck with a $60k+ vehicle I can't drive, in my garage. The latest response was, "We're dropping the Genesis Badge". This is how they treat "concierge" customers, I can only imagine the rest of their customers treatment.

Thank you to Rohit and service manager for their friendly - Fran

Thank you to Rohit and service manager for their friendly and very helpful assistance yesterday. I stopped by without an appointment seeking some help with resetting service maintenance reminder (via Bluelink) on my recently purchased Sonata Hybrid. They couldn't have been more helpful and cooperative.

Came in an hour before closing and knew the exact car I - Scottie

Came in an hour before closing and knew the exact car I wanted. Shadeed took his time, showed me everything I needed to know a out my vehicle: good, bad and all. Was not rushing me at all and was very patient. The entire team made my experience seemless and ensured I had all the resources I needed. Afterwards I received followup from Shadeed and their Finance rep Ruben. I was able to reach out to both of them, and did, to ask followup questions on the vehicle quirks. Great experience for my first car purchase.

This was by far the best car buying experience. - Katiehagedorn1

This was by far the best car buying experience. Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as tell everyone I know about the dealer and Paul! Thank you Paul at Ken Garff!

After having purchased 7 (4 brand new) vehicles, I had - R_neufeld

After having purchased 7 (4 brand new) vehicles, I had purchased a Genesis G90 2018 with a 5/50000 warranty, 1 year ago, with lifetime free oil changes as I am a veteran. Today I was informed my warranty is no longer valid, my vehicle has 29219 miles on it, and after my last oil change it will now no longer be free. This dealer is nothing more than that, a car dealer… lies and cheats to his customers. I will never purchase another vehicle from him, nor will my family, and will encourage all to buy elsewhere. Glad to hear Mr. Diaz got his commissions. You are a model of society.

My experience here was awesome! - Kerrynwhite1980

My experience here was awesome! My salesman Zach understood what I wanted and didn’t try to pressure me into anything more. My finance guy Satchel went extremely above and beyond to get me the most on my trade in to get my deal done! I drove away as one happy customer. I will definitely be coming back! Thanks guys!

Appt at 8 … mr Lancaster comes to me at 8:30 telling me I... - aschlaks

Appt at 8 … mr Lancaster comes to me at 8:30 telling me I need system flush for $110 I told him next visit when I hit 60k miles he left abd cane back again at 9 asking if I wanted my brakes flushed for $110 I said next time when I hit 60 k mikes he left and cane back at 9:30 to ask if I want to do a recall in 3 weeks I said no. He told me my car will go in for an oil change now and be ready in 45-1 hr. Very unprofessional and I felt scammed . Thus is my 3 rd Hyundai Tucson. Very unprofessional

E A. - lee_anders

E A. Sierra Vista, AZ 01 5/24/2023Updated review Lawley Hyundai Service Department - May 24, 2023 A couple of weeks ago, I submitted a negative review outlining my past frustrations with attempting to get previously scheduled warranty service attended to through advance scheduling with the Lawley Hyundai Service Representative. On May 22, 2023, I appeared at the dealership for an 8AM appointment for, what I hoped, would the day the service technician would be available to attend to my warranty matter. The service representative, who had scheduled the appointment, fetched the service director, Mr. Herb Santa Maria, who advised he would write the service order for that days work, as he had been advised I had written a review earlier. First, Mr. Santa Maria, stated the technician may not be able to get to the job, as scheduled, due to a backlog having been created from the previous work day. That was disappointing, and I asked then, what was the purpose in making an advance appointment for service, if a technician would not be available to perform the work? I explained customer's time is equally important and when we make an appointment, we simply expect requested work to be attended to. I asked that the technician at least take a look at the requested matter, and then we'd have a discussion about when the work could actually be accomplished. The service director agreed. As it turned out the director did arrange for the technician to begin the warranty work that morning and despite difficulties, beyond the technician's control, the work was completed in about five hours. I left the service department at about 1:15pm, that day. In summary, I'd like to say I was most impressed with the demeanor and professionalism displayed that day by Mr. Santa Maria. Despite having a backlog of work for the Hyundai technician, he recognized a need to attend to my warranty matter. Both he, and the technician, Noah, are to complimented for dealing with unexpected frustrations experienced with Hyundai/Kia in resolving my warranty issue. The job was completed in an excellent manner and in a reasonable time. Looking forward, Mr. Santa Maria provided me with his business card, and encouraged me to contact him anytime in regard to warranty matters. As a Hyundai owner and customer, I appreciate that.

We bought two 2021 HYUNDAIS IN 2 weeks due to the most... - John3173

We bought two 2021 HYUNDAIS IN 2 weeks due to the most honest salesperson GEORGE: GREAT DEALS ON new cars + on trade ins. Must meet him to be believed. John/Deb Frank