Zimbrick Hyundai Eastside

Return buyer When I could no longer drive my old Buick LaCrosse because it kept falling apart, I knew exactly where to go and who to ask for. Ed Pamperin sold my w When I could no longer drive my old Buick LaCrosse because it kept falling apart, I knew exactly where to go and who to ask for. Ed Pamperin sold my wife and me a Hyundai Tucson a year or two ago, and now he's sold us a Hyundai Santa Fe Sport. He even called multiple times after the sale to make sure I was happy with the vehicle and sent a HAND-WRITTEN thank-you note. Old-school customer service still works! More

No Pressure! My husband and I visited a number of dealerships over the course of a week or two, but there is a reason we kept coming back to Zimbrick Hyundai Easts My husband and I visited a number of dealerships over the course of a week or two, but there is a reason we kept coming back to Zimbrick Hyundai Eastside. From the moment Darren greeted us in the parking lot and listened to what we were hoping for and looking for (which seemed like a unicorn) up until we left with a new vehicle, he never put any pressure on us to make an on the spot decision. Darren listened to what we were looking for, honestly told us what they might have and worked with us day (& night) to find the right vehicle. He even took time to come in on his day off and finalize everything for us. At no point did we feel like we were just another number. This dealership and their salesmen truly care about their clients and kept the process simple and fun for us the whole time. We will be recommending Darren (& Zimbrick Hyundai Eastside) to all of our family and friends! More

Our Experience On Friday, March 24, my wife and I traveled from Whitewater to Zimbrick in Madison to view a car we were interested in. By the time we got there, the On Friday, March 24, my wife and I traveled from Whitewater to Zimbrick in Madison to view a car we were interested in. By the time we got there, the car was in front of the dealership ready for us to examine and test drive. We met John Leung, assistant manager, who answered our questions and concerns. After a discussion with John, a deal was struck. There was no high pressure or typical game playing that we’ve experienced in the past from most other car salesmen. We took the car home later that afternoon. After a weekend of driving and having my personal mechanic examine the car, a few problems came up. I called and explained the issues to John, who suggested we have the problems resolved at a local Subaru dealer and then send him the paid bill, which I did. Within 10 days, we were totally reimbursed by Zimbrick for all the work done. My wife and I would like to thank John Leung who made our experience a positive one. We will highly recommend John Leung at Zimbrick to any interested car buyers, and make them our first choice in the future. More

Well done This was the first time ever having my car detailed. It was so dirty when I dropped it off that I was a bit embarrassed. They did an awesome job. Th This was the first time ever having my car detailed. It was so dirty when I dropped it off that I was a bit embarrassed. They did an awesome job. There were some seat stains that did not come out, but it looks SO much better and smells nice too. This will be an annual thing for me. More

Good job We dealt with our salesman Ed Pampering on our last vehicle. This vehicle we walked in about 12:30 and was driving home before 6:00. A few weeks ea We dealt with our salesman Ed Pampering on our last vehicle. This vehicle we walked in about 12:30 and was driving home before 6:00. A few weeks earlier we sent my sons girlfriend who also purchased a vehicle from Ed. He pays attention to all details and tried very hard to meet all our needs. More

Just having my new car checked over This is my second Hyundai in less than a year and I upgraded and purchased from Zimbrick East Hyundai because I knew their service department is so go This is my second Hyundai in less than a year and I upgraded and purchased from Zimbrick East Hyundai because I knew their service department is so good. Mike Barth is the best and special people like him really make "service" a good experience! Thanks to everyone at Zimbrick Hyundai East! Also special thanks to my salesmen David Bennett for always taking taking good care of my wife and me!! More

Happy Check Up I asked for an check up to see why I was noticing louder noise from the car: Tires, the said. I asked if they would check it out anyway, and they mad I asked for an check up to see why I was noticing louder noise from the car: Tires, the said. I asked if they would check it out anyway, and they made an appointment. They loaned me a great car for 3 hours, checked the noise, and sure enough - tires unevenly worn. The service dept was very friendly and generous and helpful. I thank you. More

Headlight Stopped in to get a headlight replaced. They got me right in and I was out in a half hour. Very happy with the quick service Stopped in to get a headlight replaced. They got me right in and I was out in a half hour. Very happy with the quick service More

Tell them what you think you need to succeed. Service Rep Manager, Mike Barth is great. I called to make an appointment and I got the receptionist who scheduled me a week out. WOW. I wasn't expect Service Rep Manager, Mike Barth is great. I called to make an appointment and I got the receptionist who scheduled me a week out. WOW. I wasn't expecting that. No sure if that is the normal practice -- I had safety concerns and waiting a whole week to repair the "grinding noise" was worrisome. So a simple return call leads an earlier appointment - all repaired and rolling again. More

Tire rotation The tire rotation was super fast and included a car wash. A cookie and mocha coffee was tasty too. Patrick remembered to apply my accumulated points t The tire rotation was super fast and included a car wash. A cookie and mocha coffee was tasty too. Patrick remembered to apply my accumulated points to cover the cost of the rotation. More