Zeigler Chrysler Dodge Jeep of Schaumburg

Walked in looking to buy a used car yesterday. Nobody was there to greet us or acknowledge us for quite a while. When our sales person, John, saw us, he immediately greeted us and asked what we were looking there to greet us or acknowledge us for quite a while. When our sales person, John, saw us, he immediately greeted us and asked what we were looking for. After the initial greeting, John didn't really speak to us, unless we prompted him or had to ask him a question. When I did ask him several questions such as, "Why was this car traded in" he rudely interrupted my question and stated that it wasn't a trade in and was a rental, but in a way that implied I should have already known that. Fast forward to the test drive, I found an empty water bottle, hair pins, and the interior did not look detailed or cleaned (this is important later). The rest of the drive was fine. He answered the rest of my questions, but more or less with short, blunt answers that rarely went past anything more than a "yes" or "no". We walked back to his desk where we were to negotiate numbers. I will say he was fairly quick with coming up with numbers which saved time. When he started to explain the cost, there was a $1,675 charge for detailing, handling, and other services. I brought up the condition of the interior to him (water bottle, scuffs, etc.) and he immediately interrupts me (again) to say that one of there sales people was probably driving it. ...Yep, a car that I'm going to pay for and charged for detailing is still getting driven around outside of test drives. I don't mind if it's an employee driven car at the time, that's fine, but to charge close to $1,700 for a detailing fee?! Ridiculous. We ended up walking because he couldn't hit the number we wanted, which is fine, I'm not knocking them for that. But it was the worst experience I've ever had looking to purchase a car based solely on the lack good customer service, getting cut off with nearly every question I asked, and not being up front and honest with the condition of the vehicle and then getting charged for a service that clearly wasn't being performed. Absolutely steer clear of this dealership, especially John. More

Really upset because I feel like they didn’t help me, and now they won’t answer calls for me to get information that they never gave to me during the financing. How can I buy a car and they without contacts. now they won’t answer calls for me to get information that they never gave to me during the financing. How can I buy a car and they without contacts. New to the car buying industry so I’m feeling lost. More

Experience was beyond expectations All questions Experience was beyond expectations All questions answered Concerns were brought to our attention in detail Different options were described to us Experience was beyond expectations All questions answered Concerns were brought to our attention in detail Different options were described to us in detail Given best care and top notch service More

Had a great experience with sebastian piworowicz. good positive Brother, good energy, respectful, keeps his word truly has customers best interest. Very easy to work with, would reccomend. positive Brother, good energy, respectful, keeps his word truly has customers best interest. Very easy to work with, would reccomend. More

Excellent service of our salesman Sebastian, staff were frie Friendly . Paperwork was excellent Overall services were excellent.. Friendly staff . Our salesman was very helpful and knowledgeable of what he was s Friendly . Paperwork was excellent Overall services were excellent.. Friendly staff . Our salesman was very helpful and knowledgeable of what he was selling . overall service was excellent. Thank you! More

Shopping for car at Ziegler Friendly atmosphere and And they make the process Easy and comfortable. all around good people. Chris helped me and compared the differences between m Friendly atmosphere and And they make the process Easy and comfortable. all around good people. Chris helped me and compared the differences between multiple vehicles More

George Solayman is a straight shooter 👌 Our experience at Ziegler was a good one and can certainly recommend anyone to head there for a purchase or lease. Go see George Solayman if you’d pr Our experience at Ziegler was a good one and can certainly recommend anyone to head there for a purchase or lease. Go see George Solayman if you’d prefer an upfront no BS car buying experience. Charlie in financing was excellent as well, another informative, straight shooter. Love my new Jeep! More

Jeep Renegade Purchase I brought in my 2002 PT Cruiser to the service dept since the engine light went on and the car had rattling noises. After receiving a quote for repai I brought in my 2002 PT Cruiser to the service dept since the engine light went on and the car had rattling noises. After receiving a quote for repairs and learning that the car was no longer drivable, I decided to purchase a new car that day. After meeting with Oday Omar in the sales department, he recommended the perfect car for me -- a 2019 Jeep Renegade. Oday explained the purchase incentive savings and was extremely helpful in answering all questions. I picked up the car the next day. More

10 points We are really happy to choose Schaumburg dealers in special sale person Jorge Matos he take us from A to Z Thank you Very very much We are really happy to choose Schaumburg dealers in special sale person Jorge Matos he take us from A to Z Thank you Very very much More

Long time customer keep coming back😎 Good price willing to accommodate our needs over all customer service would totally send family and friends to purchase a vehicle from Cato, all start Good price willing to accommodate our needs over all customer service would totally send family and friends to purchase a vehicle from Cato, all started back in 2006 when I purchased 3 Hummers from the man😎👍 More