Very pleasant, great service and timely Emily kept me apprised of everything going on Thank you

My experience with the service department at Zeigler Chrysler Dodge Jeep Ram of Schaumburg has been consistently unacceptable and reflects a systemic failure in customer service, internal communication, and accountability. Despite leaving multiple voicemails, messages, and texts, the service department repeatedly failed to return my calls. Every interaction began with excuses rather than solutions, and there was a persistent pattern of staff talking over me instead of listening to the issues I was presenting or reviewing the documentation I provided regarding my service contracts. This lack of attention resulted in repeated misunderstandings and mistakes on my work orders. The internal communication within the service department is particularly concerning. I was instructed by the service manager to bring my vehicle in and was provided a loaner. However, it later became clear that this information was never communicated to the service advisor. As a result, my Ram 1500 sat untouched for an entire week. The advisor even acknowledged seeing my truck but made no attempt to follow up with the manager or with me. This demonstrates a clear disregard for customer time and vehicle priority. Commitments and promised completion dates were consistently missed, often without any proactive outreach or ownership. Instead, responsibility was deflected onto others, and I was repeatedly told how busy the department was—as if that justified the lack of follow through. My time was treated as secondary throughout the process. Compounding these issues, the service team repeatedly demonstrated a poor understanding of the coverage outlined in my service contracts. Even after providing the appropriate documents, I was met with arguments about unrelated contract exclusions rather than a review of the specific coverage applicable to my vehicle. This led to delays, unnecessary visits, and missed opportunities to have work covered when it should have been. This is not my first negative experience with this dealership’s service department. Several years ago, they dismissed an engine issue despite my providing technical service bulletins that matched the symptoms exactly. Another dealership later confirmed that the issue was not normal and should have been repaired under the factory warranty. When escalated, Ram customer service determined that Zeigler should have performed the repair originally. Even then, their first attempt at the repair resulted in an oil leak, requiring a second visit. After multiple opportunities and countless hours wasted, it is evident that this service department does not demonstrate the professionalism, competence, or customer respect that should be expected from a dealership representing the Chrysler, Dodge, Jeep, and Ram brands. I strongly caution others against relying on Zeigler CDJR of Schaumburg for service. My experience reflects a department that prioritizes excuses over action, deflects responsibility, and lacks the basic communication practices required to serve customers effectively.

Lanny Lancaster was a pleasure to work with. Vonce from finance was great and of course Mike Jones the sales manager was awesome!!!! Great team

Professional, supportive, and understanding I went in looking for a specific vehicle. I ended up walking away with it, and then realized that it just didn't sit right with me or feel right for the amount of money I spent on the vehicle you have to really like what you own because you're gonna live with it for 10 years, they were able to work with me to let me cancel it and bring the vehicle back without any hassles.

Good services Good service and great people Excellent work Great job! I'm very happy with all the repairs on my truck

The time was good. Did not wait long. Noa was very professional and nice. I am happy.