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World Mazda Kia North

San Antonio, TX

4.1
265 Reviews

12115 North Interstate 35

San Antonio, TX

78233

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265 Reviews of World Mazda Kia North

October 20, 2021

The staff was friendly and helpful. Veronica was wonderful, very friendly and professional. Thanks for your service. More

by teeny46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica
Oct 21, 2021 -

World Mazda Kia North responded

Thank you for taking the time to give the World Car Kia North team your kudos! We're happy to hear they could assist with your service needs. Safe travels!

October 20, 2021

The representative was helpful and kept us informed about the service being provided. Excellent service. More

by Hewgley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica
Oct 21, 2021 -

World Mazda Kia North responded

Thanks for the kind words about the World Car Kia North team! We're pleased that we kept you informed about the status of your vehicle. Your business is much appreciated! Best, Robert Minatra - General Manager - 210-890-1400

October 13, 2021

I asked for all tires to be checked after having two to blowout/ run flat. 3 days afterwards, I was stuck. This dealer didn't More

by Carolyn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thaddeus Crum, Manny Carner, Brittany Davis, Sarah Davila, Timothy Berry, Graciela Cantu
Oct 27, 2021 -

World Mazda Kia North responded

Carolyn - If there was an oversight on our end then I sincerely apologize. I'm going to need some additional details about this situation to make sure it's addressed. Would you please call me at your earliest convenience? I hope to hear from you soon. Thank you, Matt Alexander - Service Manager - 210-564-3162

October 07, 2021

Forced to buy a 2000$ appearance package on new cars that doesn't cover anything. If the chemical they say was even applied on it was done terribly and uneven. Ieft with my new car with lots of greasy spit More

by Johnnyfox7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Armstrong , Giovani Lugo, Robert Fernandez , Mike Smith, Eric Herrera, Greg Bourbonnais, Darlene Mosley, Glenn Hardin
Oct 09, 2021 -

World Mazda Kia North responded

I am sorry that your vehicle wasn't given to you in pristine condition. This is not the customer satisfaction we strive for and is not the kind of review we expect to see. I can assure you that we would never force a customer to purchase any unwanted add-ons, and I am sorry if this was the impression we gave you. If you would like to speak with me directly about your visit, I would be more than happy to help find a solution to these problems. Please give me a call when you have a moment. Thank you, Robert Fernandez - General Sales Manager - 210-890-1399

September 07, 2021

Recognize their employees for their commitment to excellence. Service department Joni Dawn goes above and beyond on customer service. Not only on last service for a minor fix, but took a call from More

by rickywhitesatx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joni Dawn
Sep 07, 2021 -

World Mazda Kia North responded

Your support means so much to all of us here at World Car Kia North! Thanks for highlighting some of our staff who helped make this such a great experience and we will certainly let Joni know she did a great job assisting you. Please feel free to stop by or give us a call next time we can help. Take care! Matt Alexander - Service Manager - 210-564-3162

September 06, 2021

I took my car Saturday for an oil change the employees were great especially Veronica she was great an I also got my car washed great service compared to the dealer that’s on zarzamora I will be staying w More

by bustosj1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica an Joni
Sep 07, 2021 -

World Mazda Kia North responded

Thank you for trusting our team to get the job done! We look forward to taking care of you the next time you visit World Car Kia North! Matt Alexander - Service Manager - 210-564-3162

July 30, 2021

1st time service experience horrible and unprofessional. 2nd time very pleasant everyone was very knowledgeable on the service/s that was performed and what my vehicle needed/s. 🙏s and Thanks Joni D More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joni Dawn
Jul 30, 2021 -

World Mazda Kia North responded

Rose, We are grateful that you gave us another chance to impress you! Thank you for taking the time to let us know about your positive service experience with Joni and the team. We will be sure to pass along your kudos for a job well done. Again, thanks for choosing World Car Kia North and we look forward to your next visit! Matt Alexander - Service Manager - 210-564-3162

July 20, 2021

Great service, they really go out of their way to help you with your vehicle needs. Professional, helpful, courteous, and short wait time. Definitely recommend world Kia North. More

by Yorkie3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, parts/Service dept World Kia North
Jul 20, 2021 -

World Mazda Kia North responded

Thank you for trusting us with your business and your vehicle! We are grateful to have you as a customer and we appreciate your recommendation of our work. Drive safely and we hope to see you again! - Matt Alexander - Service Manager - 210-564-3162

July 15, 2021

Only complaint is waiting for over 3 hours to have one part replaced. Was told it would take about an hour I Had an appointment. More

by hdgravett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Honi
Jul 15, 2021 -

hdgravett responded

Ditto

Jul 26, 2021 -

World Mazda Kia North responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver an efficient service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our practices in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don't hesitate to reach out. Thank you, Matt Alexander - Service Manager - 210-564-3162

July 14, 2021

Mark was our sales person and he was amazing!!! Calls every 30 days to see if we have concerns. Because of my husband's work schedule they helped get us in asap and so pleased. I will say, the service More

by Nell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica in customer service and Stephanie in the area of performance packaging are very kind, helpful and truly care about your needs!!! , Mark Apao
Jul 14, 2021 -

World Mazda Kia North responded

Thank you for taking the time to leave us a review! We are pleased to hear that Mark took good care of you here at World Car Kia North, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your Kia Sorento and Kia K5!

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