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World Mazda Kia North

San Antonio, TX

4.1
265 Reviews

12115 North Interstate 35

San Antonio, TX

78233

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265 Reviews of World Mazda Kia North

July 09, 2021

World Car Kia service department is phenomenal. They go far and beyond to put you on the road and keep you on it. Joni, in service, even told me about a nail in the side of my tire. Which I got from anothe More

by jarnellporter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joni-Dawn, Keith Wells
Jul 09, 2021 -

World Mazda Kia North responded

Your review fills all of us at World Car Kia North with pride. I am so happy to hear we could accommodate you with your services, and will certainly let Joni know you appreciated the assistance. If there is anything else we can do to help, please give us a call! Take care, Matt Alexander - Service Manager - 210-564-3162

June 30, 2021

I waited about 4 hours to check my A/C, a big waste of time. Then they gave me a very expensive list for repair if i want to proceed repairing with them. More

by engrhm
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not want to list any name, I’m evaluating the whole process.
Jul 01, 2021 -

World Mazda Kia North responded

I am very sorry to hear that your service took longer than we had anticipated and that you were dissatisfied with the cost of repairs. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. If you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Matt Alexander - Service Manager - 210-564-3162

June 26, 2021

Navy Federal Credit Union Members, World Car does not accept the draft check issued by NFCU. More

by ccr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Davila, Robert Fernandez
Jun 28, 2021 -

World Mazda Kia North responded

I am sorry to hear that you are disappointed. We want the most for our guests, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see if there is anything I can do to improve your experience. If you are willing to discuss this further, please do not hesitate to give me a call. Thank you, Robert Fernandez - General Sales Manager - 210-890-1399

May 26, 2021

Had the regular servicing and a outlet not working. I was informed of the possible 125 fee for diagnostic but when it was found to be a fuse they only charged me for the fuse. My car was washed and looked gr More

by Hill Country homesteader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Salazar, Juli Anna Narvaez Anna Narvaez
May 26, 2021 -

World Mazda Kia North responded

We're so glad we could earn your five stars! Thank you for trusting the World Car Kia North team with the care of your vehicle, and we hope to see you again next time! Best, Matt Alexander - Service Manager - 210-564-3162

May 15, 2021

Took in my wife's Telluride for a recall job. One guy tried to be nice but other folks seemed to really just be phoning it in. I stood at unmanned parts counter for a few minutes and no one showed up so More

by john.hannemann
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juli Anna Narvaez Anna Narvaez
Jun 17, 2021 -

World Mazda Kia North responded

John - I am sorry to see this review and I want to apologize for not leaving a better impression on your visit. We hold ourselves to a high standard when it comes to customer service so it is hard to see that we missed the mark when you came in for the recall on your wife's vehicle. I will share your feedback with the team so that we can use it to improve moving forward and I would also like the chance to speak with you about this further if you are open to it as well. Please give me a call at your convenience. Thank you, Matt Alexander - Service Manager - 210-564-3162

April 23, 2021

Service was very helpful. I have back problems and it is hard to walk. She drove my car up to front for my wife to drive More

by Jbeck4414i
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juli Anna Narvaez Anna Narvaez
Apr 23, 2021 -

World Mazda Kia North responded

Thank you so much for reviewing World Car Kia North! We are happy to hear that our team provided accommodating service to make your recent visit a success. Have a wonderful weekend!

March 24, 2021

Excellent service from highly knowable person. It was a good experience and a pleasure to have someone to take care of all your needs and not worry about a thing. More

by Brady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Good marks for the shutter driver., Juli Anna Narvaez Anna Narvaez
Mar 24, 2021 -

World Mazda Kia North responded

Thank you for taking the time to review us, Brady! We appreciate your support and are thrilled to hear that you had such a successful experience working with the World Car Kia North team. Drive safely, and we hope to see you back! - Robert Minatra - General Manager - 210-890-1400

March 22, 2021

We specifically ask for Joni as our service representative because she is knowledgeable, helpful, and customer oriented. She and the other service staff are top-notch. More

by charlesvanzandt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystalyn Frazier, Crystal Salazar, Shelly Cunningham , Juli Anna Narvaez Anna Narvaez , Wendy Beal, Katie Dodd, Kearra McGee
Mar 22, 2021 -

World Mazda Kia North responded

Charles - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in Joni to get the job done. Drive safely, and we hope to see you back at World Car Kia North! Matt Alexander - Service Manager - 210-564-3162

August 05, 2020

Missing bolts after service repair. Mechanics don’t do a thorough job of putting your vehicle back together. I found missing bolts for my alternator and AC compressor. Which snapped the alternator off the b More

by saisd210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Alexander
Aug 06, 2020 -

World Mazda Kia North responded

I'm so sorry that you've been experiencing issues with your vehicle. As we completed your engine replacement four years ago, it's difficult for us to assist here. I apologize that there isn't more we can do, but I am available to take your call if you would like to discuss anything further. Thank you, Matt Alexander - Service Manager - 210-564-3162

October 04, 2017

First time purchase. Was nervous at first since it was my first purchase, but Manny definitely built my confidence and was patient with me and extremely helpful during the More

by Mr. Escamilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Carner
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