Windward Ford of Hawaii

Pretty frustrating experience: I had an appointment with the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck ea the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck early, 7:45am, and was told it should be ready at 4:45pm. Twice throughout the day I called to check on the progress, but there was no answer. I messaged the service department, no reply. I went to the service department at 4:45 and their window was shut. Fortunately, I found a technician and he found one of the service department workers. I was told the routine maintenance was complete, but none of the recalls were done. I could pick up my truck or leave it overnight. I could not take another day off, so I had to pick the truck up. No communication on the service department’s end. They had my truck for 9 hours and were only able to rotate the tires? Now, I’ve got to take another full day off work to get the recalls complete. I feel like the dealer prioritized my $250 service and not the free mandatory recalls. I do not think I will use this service department again. It’s a shame, because I live in Kailua. More

Great Experience. Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Ha Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Hawaii but I will never take my car anywhere else, definitely worth the drive from AinaHaina, More

Great service and I feel confident my truck is always safe to drive on the roads safe to drive on the roads More

Service was alright but my seat on passenger had grease on my wet okole seat covers with paper towels all over front passenger seat on my wet okole seat covers with paper towels all over front passenger seat More

Thank you Alaina! ! Very fast and efficient service. Great Team! Their staff is not only friendly but also highly skilled. Definitely will return for future services. I ! Very fast and efficient service. Great Team! Their staff is not only friendly but also highly skilled. Definitely will return for future services. I highly recommend them to anyone looking for quality products and excellent service. Thank you Windward Ford Service Department! More

They greet you with a smile, very friendly and informative. Makes me excited what I'm looking for. informative. Makes me excited what I'm looking for. More

The service department was very friendly and finished the work in a very timely manner work in a very timely manner More

Service people were kind and helpful and explained what needed to be done to my truck needed to be done to my truck More

Speedy service. Very friendly and courteous associate. I didn't ask but he offered to attach the license plate. Very friendly and courteous associate. I didn't ask but he offered to attach the license plate. More

Amazing service from arrival till now! Melvin still checks in with us weeks later to make sure we’re good! Windward does is the bomb!! Melvin still checks in with us weeks later to make sure we’re good! Windward does is the bomb!! More