Windward Ford of Hawaii

The staff at Windward Ford is fantastic and very helpful, from buying a vehicle to maintenance! from buying a vehicle to maintenance! More

Definitely the best customer service! !! My preference and my needs were top priority , and they took great care of me all the way to me driving my car home! !! My preference and my needs were top priority , and they took great care of me all the way to me driving my car home! More

Great service. I had a recall and they got me in quickly and went out of their way to make sure I only waited a short time while at the dealership. I had a recall and they got me in quickly and went out of their way to make sure I only waited a short time while at the dealership. More

It was such a pleasure being served by Josh, he was professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh! professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh! More

Making an appointment was easy. Text reminders were nice. Drop off was also easy and efficient. Service personnel were friendly and professional. Auto was done quickly and as expe Text reminders were nice. Drop off was also easy and efficient. Service personnel were friendly and professional. Auto was done quickly and as expected! Great communication all the way! More

Will Soong is an absolute professional with a depth of knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! More

The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. More

We had problems at first when purchasing our vehicle. But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were ha But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were happy. Mahalo Winward Ford. More

Melvin was professional, knowledgeable, and easy to work with. He made the buying process straightforward, answered questions thoroughly, and never made us feel pressured. I would gladly recommend him to an with. He made the buying process straightforward, answered questions thoroughly, and never made us feel pressured. I would gladly recommend him to anyone looking to purchase a vehicle. More

Service is terrible. Cant reach anyone and no one returns our calls. Bought a new 2025 for maverick. On May 8. They told us we vould get the vehicle because there was a r Cant reach anyone and no one returns our calls. Bought a new 2025 for maverick. On May 8. They told us we vould get the vehicle because there was a recall and parts to fix it anticipated on June 15. That cane and went and was told they got the part sometime around June 23. Been in service till today July2nd and no calls frim anyone that the car is done ir ready? So my husband goes down to the lot and sees the car outside with the windshield window broken across the front of car. There were scratches on the sides of car and no one was available to talk to. We made numerous call to them and no one answered in any of the areas we called. I bought a brand new car waiting over a month for it to be done and now we have all these damages on the car which we dont even have yet and honestly i dont want it anymore. I bought a new car and i get this. I give the kailua windward zero for their services. Im going to file a formal complaint unless we get this resolved soon! More