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Williamson Cadillac - Service Center

Miami, FL

4.7
3,111 Reviews

3,114 Reviews of Williamson Cadillac - Service Center

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April 03, 2023

I was taken care of very well, Bruno, the sales manager was very knowledgeable and friendly. Knew his way around the deal. More

by PEREZ-GERMAN
Recommend Dealer
Yes
Employees Worked With
Bruno Zayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Service and my service agent were right on! And the coffee machine was the best that I ever saw. It was a pleasure! Looking forward to my next visit! More

by BOBB6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Great place great service , people are very accommodating once you get there you are in and out in no time . More

by SFJLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yair Garrido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara
March 31, 2023

The service tecs. are always polite and keep me informed about my special Cadillac XT5 luxury SUV. More

by ROBERTHALE9411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Barbachan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Haeffner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Beattie
March 30, 2023

Skip is a great service advisor. Inability to have loaner cars available is disconcerting and frustrating, although staff there very nice and accommodating within their means. Here’s More

by JAY95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Zayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip Moosang
March 30, 2023

Although the staff is very nice, I am disappointed it took 6 weeks to fix my vehicle - huge inconvenience to be without my Yukon for 6 weeks and also cost me extra expenses. Much of that time, my vehicl More

by VENUS555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yair Garrido
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex was the tech - disappointed it wasn’t fixed correctly the first time it was at the dealership for about 4 weeks - had to return it and it took another 3 weeks for Alex to fix my Yukon. He is very nice -but the service was poor. , Carlos Gomara
Mar 30, 2023 -

Williamson Cadillac responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Mar 31, 2023 -

VENUS555 responded

Please advise of you direct phone # so I may call you.

March 30, 2023

By far the best service in all the dealers located in the South Florida area. More

by DFERNANDEZ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beny Ledesma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 25, 2023

Tony Martinez is my service Representative Customer service is very good and amazing carisma there nothing wrong everting is done Very professional More

by juan gONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yair Garrido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara
Mar 28, 2023 -

Williamson Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Mar 28, 2023 -

juan gONZALEZ responded

excellent customer service by tony Martinez

Mar 28, 2023 -

juan gONZALEZ responded

Family owned business great customer service excellent service tech you call you make your appointment drop off your car easy to get a loaner Service department is like easy as 123 I deal with tony Martinez

Mar 28, 2023 -

juan gONZALEZ responded

you make your appointment drop off your car easy to get a loaner Service department is like easy as 123 I deal with tony Martinez

March 25, 2023

Great service. I called Robert Velasquez, he was our sell Rep. He guided me through the process he sent the phone # of Roadside Cadillac. Andres picked up the phone More

by Daniel Marimon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Velasquez
Mar 28, 2023 -

Williamson Cadillac responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 25, 2023

Everyone was so kind and helpful, especially Carmen. She was so sweet and helped me with my car issues in no time! More

by talinesbitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Mundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Williamson Cadillac responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Williamson Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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