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Westside Lexus

Houston, TX

4.8
6,706 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,706 reviews

January 26, 2024

Chong answered all of our questions. Her experience in the industry was very helpful. She was able to tell us about the pros and cons of the things that we were unsure of. More

by lauren_orsak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Westside Lexus responded

Lauren, it's great to know that Chong was able to provide you with the detailed information you needed at Westside Lexus. We appreciate your feedback and are here if there's anything else we can assist with!

January 26, 2024

Purchased Certified Lexus RX350 with low mileage. We were from out of town and this was over the Christmas Holidays. The staff accommodated our needs as we needed to travel back to West Texas soon af More

by BASHV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis, Alex Gifford
Jan 26, 2024 -

Westside Lexus responded

We're glad to know that our team at Westside Lexus was able to accommodate your needs during the holiday season. It's great to hear you had a positive experience, and we look forward to serving you again in the future!

January 26, 2024

Mark is the best! Thanks for a great experience at Westside Lexus. Looking forward to a great relationship for our automotive needs. More

by lbonno2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Westside Lexus responded

We're so glad to know you had a great experience with Mark at Westside Lexus! We look forward to serving all your automotive needs in the future. Thanks for sharing this review!

January 26, 2024

Beautiful facility with great service from most of the staff. Good variety of vehicles to pick from. More

by wjw6591
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Westside Lexus responded

Thank you for leaving Westside Lexus a five-star review! We are happy to hear our inventory had some options you felt confident in. If there is anything else we can assist you with, please reach out!

January 26, 2024

I purchase a used car from Westside Lexus 1-2024. The sales person was nice, but would not budge on the price, also told me that the trade-in amont offered was under valued, but not going to go up, a More

by greginno
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Danny Garza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Westside Lexus responded

I'm sorry to read about your experience with the used car purchase. It's clear we missed some important details during the prep process, and for that, I apologize. We strive for thoroughness in all our inspections and it seems like we fell short this time around. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

January 25, 2024

Brooke was super knowledgeable about the vehicle and polite and funny! Everyone knew our name and were kind. More

by jenjasonmoore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charli Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Westside Lexus responded

We're glad to know that Brooke and the team at Westside Lexus made your experience a memorable one! Thanks for sharing this positive feedback. Enjoy your new vehicle!

January 24, 2024

Shannon helped answer all of our questions. Very informative and helped make the decision to buy the vehicle. More

by R_GARCIAA10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Westside Lexus responded

We're glad to know Shannon was able to assist you in making your decision at Westside Lexus. Thanks for the positive feedback and enjoy your new vehicle!

January 23, 2024

It was a great all around experience working with Mark for the leasing of another car. We have been customers for many years and the dealership never disappoints. The financial component was handled exper More

by peggy.bourque
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Westside Lexus responded

Peggy, we're so glad to know that Mark and Judy made your leasing experience a positive one at Westside Lexus. We appreciate you being long-time customers! Enjoy the new ride!

January 22, 2024

Great all around experience, start to finish. John and Judy took good care of me. John did a great job on the front end explaining everything, finding my new Lexus, keeping me updated on the ar More

by J_WESTHAVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Westside Lexus responded

It's fantastic to know that John and Judy provided you with a seamless experience at Westside Lexus. We're glad everything went as planned for your new Lexus purchase! Thanks for sharing this review, and we hope you enjoy the ride!

January 22, 2024

I appreciate not being forced to have dealership add-ons and a hassle free sales approach that was stress free. I also appreciate our sales rep Brook put up with a lot with me wanting to compare and sit in More

by AWALTERS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Westside Lexus responded

We're glad to know that you had a stress-free experience with us at Westside Lexus. It's great that Brook was able to assist you in comparing and choosing from our models. Thanks for the positive feedback!

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