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Westside Lexus

Houston, TX

4.8
6,557 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,557 reviews

January 02, 2017

Continues to excell in overall service. Professional, convenient, superior customer and car service. Appointment was made according to my schedule and loaner provided. Contact by Jacob reg More

by Grandmagrey01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2016

"Excellent service as always" I have always received excellent care at Westside Lexus, and that is why I continue to go there. Chris is always helpful and professional in seeing th More

by frewinjanicesue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2016

Simply the Best! Westside Lexus Service is really the best. It's certainly not the cheapest, but, you get what you pay for. The service is always done right with cer More

by Funfun524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2016

Collision First time to use the collision dept. so have nothing to compare. All went as smoothly as with the service center. The BEST! Thanks, Mark. More

by Gayle Roane
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Don't know the receptionist's name but she was very professional and thorough. Thanks!
December 29, 2016

First service appointment with new Lexus Easy to set up appointment and all aspects of service were efficient and understandable. Chris answered all my questions efficiently. Car was ready in More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2016

Quick and efficient It was easy scheduling my 15,000 mile service. I needed a loaner car for the day. That was easily scheduled and all was done in a quick and friendly m More

by RR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2016

Great Very helpful found out things I didn't know.i will be back came in for a leak my front window. But it was not leaking for the company. More

by Kimberly123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nester
December 25, 2016

As expected Waited patiently and work was done well before promised time! This was a warranty work. Car was cleaned inside out. Explained future warranty visit an More

by MP-2016 LEXUS ES350
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2016

Certified Lexus RX 350 2016 purchase Car is beautiful, dealership is great! My only issue is the car is lacking Navigation, and Start up remote Key fob. With the city of Houston being as More

by Stormy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson
December 22, 2016

Typical Lexus service The reason that I got another Lexus instead of one of the other cars that I looked at was Lexus service. Nobody else even tries to match it. As is alw More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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