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Westside Lexus

Houston, TX

4.8
6,697 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,700 reviews

March 19, 2024

Excellent customer service from the beginning to the end. Adam Nguyen is very knowledgeable, professional and helpful. I will recommend him to family and friends. More

by enis.houston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Westside Lexus responded

We're so glad to know you had an excellent experience with Adam at Westside Lexus! We appreciate your recommendation and look forward to assisting your family and friends in the future. Safe travels!

March 18, 2024

Nick made this long-distance transaction a pleasure. He picked me up at the airport and had me on my way home. More

by tonya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Westside Lexus responded

Tonya, we're delighted to know that Nick made your long-distance transaction smooth and enjoyable at Westside Lexus. Safe travels in your new car!

March 17, 2024

The staff we dealt with are all very friendly and made us very comfortable. MyJ and Anil were great!!! More

by GILLDONATO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Blythe
Mar 18, 2024 -

Westside Lexus responded

We're delighted to know that our team at Westside Lexus made you feel comfortable and provided friendly service. We'll pass along your kind words to MJ, Anil, and the rest of the staff! Thanks for sharing your experience with us!

March 17, 2024

The Salesman was very kind and knowledgeable about the product and explained all the figures for the automotive. More

by TAEJEONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davis Champion
Mar 18, 2024 -

Westside Lexus responded

We're glad to know you had a positive experience with our sales team at Westside Lexus. We always aim to provide the best knowledge and service possible. Thanks for your review!

March 16, 2024

Ms. Lee treated us with the upmost respect. She listened to what we wanted in a vehicle and was extremely professional. She has been the best saleswoman we have ever had. My husband and I are so pleased wi More

by map2nat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Westside Lexus responded

We're so pleased to know that Ms. Lee provided you with the top-notch service we aim for at Westside Lexus! Your satisfaction is our priority, and it's great to see this reflected in your recent purchase experience. Thanks for sharing!

March 16, 2024

Best selection of cars. We enjoy dealing with Shekhar. Finance department not so much especially considering we pay cash. More

by sjwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Westside Lexus responded

We appreciate your feedback! It's great to know you enjoyed dealing with Shekhar and our selection of cars at Westside Lexus. We'll take note of your comments about the finance department for future improvements.

March 15, 2024

I was a little disappointed with what Westside offers its customer. I have bought 3 lexus vehicles there and I was surprise that I was not offered a deal and I was a cash paying customer. I guess things hav More

by cynthlrk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Westside Lexus responded

We're sorry to see that your recent experience didn't meet the high standards we strive for, especially as a returning customer. We appreciate you bringing this to our attention and would like an opportunity to discuss it further with you. Your satisfaction is important to us and we'd love the chance to make things right. Please reach out at your earliest convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

March 15, 2024

We dealt with Doug Phillips long distance from Austin to buy a 2015 Lexus GX, using the shipping company for our GX that he recommended. The entire experience was professional and a breeze thanks to Doug. More

by LRUPP0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Westside Lexus responded

We're so glad to know that your long-distance purchase of the 2015 Lexus GX was a breeze with Doug and our team at Westside Lexus. We strive for professionalism and ease in all transactions, no matter where you are! Thanks for recommending us - enjoy your new ride!

March 15, 2024

Nicholas is sincerley the most outstanding car salesmen I have ever dealt with. He went absolutely above and beyond to take care of my wife when she was purchasing a used care. He negotiated everything over More

by topherlee29
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Westside Lexus responded

We're so glad to know that Nicholas went above and beyond for you during your car purchase at Westside Lexus. It's great to see his dedication made a positive impact on your experience! We look forward to assisting with any future purchases, whether new or used. Thanks for the stellar review!

March 15, 2024

I previously responded by request and gave an excellent to Mr. Byers from beginning to end. More

by jdrutz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charli Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Westside Lexus responded

Thank you for leaving Westside Lexus a five-star review! We are so glad that Mr. Byers was excellent from start to finish. Have a great day!

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