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Westside Lexus

Houston, TX

4.8
7,119 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,119 reviews

May 11, 2021

Excellent services from Jeff Margolis and Manager Homer. Great dealership to purchase new vehicles. Thanks again Jeff and Homer. This is our 4 vehicles purchases from this dealership. More

by tonyt1105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
May 11, 2021 -

Westside Lexus responded

Thank you for the great review, Tony! We are thrilled to hear that you had such a successful experience working with Jeff, Homer, and the Westside Lexus team. Drive safely in your new vehicle, and enjoy it! We hope to see you again down the road!

May 11, 2021 -

tonyt1105 responded

Thank you !

May 11, 2021

Everyone I worked with was incredibly knowledgeable and were very accommodating to all my questions, concerns, and needs. Your staff went above and beyond to ensure customer satisfaction. Thank you tea More

by jinnifferwatson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
May 11, 2021 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you again down the road!

May 11, 2021

Solid dealership and a solid team. Everyone I spoke to was courteous. There were No last minute surprises in the process and no gimmicks attempted More

by jimmy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
May 11, 2021 -

Westside Lexus responded

Jimmy, thank you for the review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we will certainly pass along your kind words. We hope to see you again sometime!

May 11, 2021

This is my third Lexus new vehicle purchase from Westside Lexus in about 2 years. My new vehicle purchase started in service this time with several unforeseen and unfortunate events that took place on m More

by vtec32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lorch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Travis Buck
May 11, 2021 -

Westside Lexus responded

Thank you so much for taking the time to leave us this review, and thank you for mentioning so many of our excellent Westside Lexus personnel! Chris, Jeremy, Michael, Chong, Ty, James, Nam, and Travis are all exemplary members of our team, and we will certainly let them know that you appreciate their help. We are proud that both our sales and service teams earned your recommendation, and we look forward to your next visit!

May 11, 2021

Everyone was very nice and helpful r sales man was not pushing and that felt very good he was very polite for my service it was top More

by robertotorres955
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The girls in the front that greet you , Mike Shafer
May 11, 2021 -

Westside Lexus responded

Robert - At Westside Lexus we strive to deliver a pressure-free car-buying experience and are so happy that this was reflected to you. Thank you for the excellent review! We hope that your new vehicle is treating you well.

May 09, 2021

The sales representative, Merrill, was very friendly, knowledgeable and handle things professionally. He Is a trustworthy person and made his client feel comfortable throughput the entire car buying pro More

by HelenL
Friendliness
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Westside Lexus responded

Helen - Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Merrill and the team. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

May 09, 2021

Too expensive, paid $140 for oil change, coolant was not topped up, brake fluid was left out too. Not returning. I think I'll find another dealership. First experience was horrible. More

by abbeykoyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla Pacheco
May 24, 2021 -

Westside Lexus responded

This is a disappointing review to read. We do strive for exceptional service and competitive pricing here, and I would be more than willing to speak with you directly about what happened and see if we can clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

May 09, 2021

Excellent experience from the moment I walked in, to driving out with my new car! Mr. John Loving he’s a wonderful person he gave us the right information about the new car and he’s the best salesman More

by Majid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Westside Lexus responded

Majid - Thank you for the excellent review! We want the most for our guests, and it is great to hear that this was reflected in your time working with John. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

May 09, 2021

Loved Alex from NY! First time NOT arguing back and Loved Alex from NY! First time NOT arguing back and forth with my Sales Person!!! Love, love, Love my SUV. Thanks Alex... Kindred Spirits indeed!🥰 More

by mzkat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Westside Lexus responded

We sincerely appreciate you taking the time to leave a review, and we're so glad to hear Alex and the Westside Lexus team took such great care of you throughout the sales process. We hope the new SUV is everything you wanted and more! Drive safe and see you next time!

May 08, 2021

Awesome sales guy, super friendly and easy process. I will be back for sure! Pricing was very fair and straightforward. No hidden fees or challenging negotiations. More

by rodneytbass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Westside Lexus responded

Rodney - thanks for the 5-star review of Westside Lexus! We're glad to hear that our team helped you find the best option and we wish you safe travels!

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