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Westside Lexus

Houston, TX

4.8
6,591 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,591 reviews

April 01, 2021

We were extremely satisfied with the customer service provided. Everyone was very professional and accommodating. We will be back when we’re ready for our next purchase!! More

by Christina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Westside Lexus responded

We are so happy that the Westside Lexus team delivered an excellent experience. Thank you, Christina, and congratulations on your new car!

April 01, 2021

We had a great experience from picking out the car to getting through finance. Car was detailed and filled with gas when we picked it up. More

by rick@r4mg.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra, Steve Davis, Nam Pham
Apr 01, 2021 -

Westside Lexus responded

Rick - Thank you for the great feedback! We appreciate your business and are happy to hear that you had such a seamless purchase experience working with us. Congratulations on your new vehicle, and we hope to see you back next time!

April 01, 2021

Lovely facility. I was impressed with the professionalism and the overall atmosphere of the place. Not a lot of salesmen out to pounce on you. I went twice before I purchased and appreciate More

by rbastine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gonzo Jimenez
Apr 02, 2021 -

Westside Lexus responded

Congratulations on your new car! We are so grateful for your positive feedback and it means a lot to hear that you are a happy customer. Thank you from all of us at Westside Lexus!

April 01, 2021

This is the third vehicle I've purchased from Westside Lexus. I've always found the dealership and its personnel to be very helpful and professional, The service department has always provided detailed More

by PDWAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Schloemer, Josh Guerra
Apr 02, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your returning business here at Westside Lexus, and it means a lot to know that you enjoy working with our team. We look forward to your next visit!

April 01, 2021

It’s always a pleasurable experience choosing our next vehicle with the assistance of Mary Margaret McGowan. We appreciate her suggestions and recommendations. After making our selection, the financing More

by D_runkel
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Westside Lexus responded

It makes our day to hear that our team made car-buying easy and enjoyable! Thank you for giving Westside Lexus your business and outstanding review. We hope you are loving your new ride!

March 31, 2021

The trade-in value offered was quite low compared to Kelly Blue Book median trade-in value for the condition of the car. I was expecting a better offer for trade-in value from a luxury car dealership. More

by sohailj
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Westside Lexus responded

Thank you for your business. We pride ourselves on providing an excellent value and appreciate this feedback. If you have any further concerns about your trade-in, I would be glad to take your call. James Breaux - General Sales Manager - 1 (281) 558-3030

March 31, 2021

Great buying experience with Louis - again! He made it very easy to find the right vehicle and guided us throug the entire process. Also enjoyed working with JT. More

by tracy54
Friendliness
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
Apr 01, 2021 -

Westside Lexus responded

Thank you for trusting Westside Lexus with your business. We're thrilled to see that Louis walked you through the purchase of your vehicle as we strive to deliver a seamless experience!

March 31, 2021

Westside Lexua provided us with a great deal and unparalleled service in our recent leasing experience! We would highly recommend Lauren Goldman in Sales and TJ Teodoro in Finance. It was an easy an More

by megorman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Westside Lexus responded

We are delighted that our team made your leasing experience so smooth and seamless. Thank you for choosing Westside Lexus and taking the time to review us. We look forward to working with you again down the road!

March 31, 2021

The sales person, Chong Lee, was fine. The finance The sales person, Chong Lee, was fine. The finance person was a train wreck. Late, wrong interest, wrong payment period. Would avoid dealing wit More

by donaldrichards3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chong Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Apr 15, 2021 -

Westside Lexus responded

This feedback is concerning to read, and I am sorry that you didn't receive the smooth and seamless experience we expect for our guests. I will share your comments in order to improve our process for the future. If there is anything else I can do to address your concerns, I would be more than happy to speak with you directly. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

March 31, 2021

Great follow up to help us get exactly the car we wanted. Sterling and the team were professional and good to work with in completing our purchase! More

by Jimbo123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Mar 31, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with Sterling and the team. Drive safely in your new vehicle, and congratulations! We hope to see you again at Westside Lexus!

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