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Westside Lexus

Houston, TX

4.8
6,590 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,590 reviews

April 29, 2021

This is my second Lexus I have purchased from Mrs. Chong Lee. She is always helpful and gets the job done. Easy when it comes to buying a vehicle. Not all the hassle. I will always be back to see her. More

by wallacetrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We strive to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with Chong. Drive safely in your new vehicle, and congratulations! We are looking forward to seeing you back and will be sure to pass on the kind words! - The Westside Lexus team

April 29, 2021

All pretty good. We had a surprise at closing that the mileage allowance dropped to 7.5k mi/yr from 10k, but it was result of a confusion and was deemed acceptable in the end More

by dmitry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had a successful experience working with us. Drive safely, and we hope to earn your business again at Westside Lexus!

April 29, 2021

My experience at Westside Lexus on April 24, 2021 is a 5 Star Rating due to Mr. Gonzo Jimenez's excellent sales approach, knowledge and expertise in customer service by assisting me with a vehicle selection More

by kcastillo50@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Apr 29, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your returning business here at Westside Lexus, and we will certainly let Gonzo and Anil know that you appreciate their help. We hope that you continue to enjoy your new ride!

April 29, 2021

Luis and Anil were very professional and customer-focused. Lexus is lucky indeed to have these two highly-competent people as employees. We too are grateful to them. Thanks to them, we’ve More

by gmt756ys7s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Page. She was great too., Louis Blackmon
Apr 30, 2021 -

Westside Lexus responded

We always love to see feedback like this about our wonderful team! We are so lucky to have Luis and Anil as part of the crew here at Westside Lexus and we will be sure to pass along your kind words and appreciation to them both. Thank you for taking the time to share your experience with us!

April 29, 2021

Nice clean place. friedly faces and very organized. I really like not having a pushy salesperson. I didnt feel pressured in to buying the vehicle. I was very pleased. More

by murillo_pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Westside Lexus responded

Pat - Thank you for the great review! We strive to deliver a pressure-free experience for our guests, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Westside Lexus!

April 29, 2021

Edwar and Anil rock! Thanks for the awesome customer service and welcoming us to the Lexus family! My ES250 is amazing and suits me well! More

by wrhitch0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! Edwar and Anil are both excellent members of our team at Westside Lexus, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your Lexus ES 250!

April 29, 2021

Best car dealership in the town and good customer service too. Mr. George and Catalina are nice and Friendly to clients. Car run good and power. More

by KuLong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Apr 29, 2021 -

Westside Lexus responded

Thanks for taking the time to share your experience so others can see what it's like to be a guest at Westside Lexus! We are thrilled to hear you had a positive experience working with George and Catalina. Safe travels!

April 29, 2021

Everybody I came in contact with was friendly and everything went very efficiently. This has always been my experience at Lexus. John Loving and Laura Brown could not have been friendlier and more ef More

by raymond16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Westside Lexus responded

Raymond - thanks for reviewing Westside Lexus! It makes us happy to hear that John and Laura provided you with exceptional service during your visit!

April 29, 2021

I am extremely pleased with my experience with Westside Lexus and John Loving. I got the car I wanted and great orientation to the car. More

by cvpelt
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nam Pham
Apr 29, 2021 -

Westside Lexus responded

Hi! We're delighted to hear that you had an outstanding experience at Westside Lexus and will be sure to pass the compliments along to John. Congratulations on getting into the car you wanted - we hope you drive it in happiness and health!

April 29, 2021

Mary Margaret McGowan and Merrill Middleton made the new car buying experience very easy. They were very informative and answered all my questions with patience. FYI ... I only buy a new vehicle every 10 ye More

by reyengac
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! Mary Margeret and Merrill are both excellent members of our team at Westside Lexus, and we will certainly let them know that you appreciate their help. We are proud that we earned your business, and it means a lot to know that you will recommend us to others as well. We hope that you continue to enjoy your new vehicle!

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