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Westside Lexus

Houston, TX

4.8
6,570 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,571 reviews

July 10, 2021

This was our third purchase from Westside Lexus. As with our previous purchases, the experience was great. They are always helpful, during and after the sale. More

by joey.kelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Westside Lexus responded

Joey, thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we hope that you continue to enjoy your newly purchased vehicle!

July 09, 2021

The sales representative Chong Lee is one of the best professionals car dealer that I ever met. She really cares about her customers and clients. Overall the best service I ever had at a car dealership . More

by h.knight45sky@gm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 09, 2021 -

Westside Lexus responded

Your feedback means so much to us. Thanks for shopping at Westside Lexus and enjoy your new vehicle!

July 09, 2021

Great service detailed information completing the documents for purchasing the vehicle was in a timely manner car was extremely clean and the storage if vehicle More

by SEWALL1004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Westside Lexus responded

Thank you for the wonderful review and for trusting the Westside Lexus team with your business! We hope you love the car for years to come - and in the meantime, we wish you many safe and happy miles!

July 08, 2021

This dealership was extremely helpful and inviting! I worked with Alex Owens and he helped me (and my mother) every step of the way with this process. He was attentive and motivated to help me get exactl More

by Devynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Westside Lexus responded

Thank you so much for the positive review! We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit while you worked with Alex. It makes our day that he was able to find you a car that is right for you. We hope you enjoy the new ride! - Westside Lexus

July 08, 2021

As always there a 1st class dealership especially dealing with Steve Machann making it an excellent experience compared to our earlier pathetic experience at The Lincoln dealership More

by VOVO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Jul 09, 2021 -

Westside Lexus responded

We are happy to hear that you had such a successful time working with Steve and the team! Thank you from all of us at Westside Lexus and safe travels ahead!

July 08, 2021

Our experience with Westside Lexus was one of the best we have ever had. Gonzo was very knowledgeable about the model we purchased and took time to go over the features of the car. Even came in on Monday mor More

by Leeanne Watson
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Jul 09, 2021 -

Westside Lexus responded

Leeanne - thank you for posting about your 5-star experience with Gonzo & Sam at Westside Lexus. We're thrilled to hear that they helped you into a suitable vehicle and we wish you safe travels!

July 08, 2021

Sales person Mr Middleton is a great person. Excellent customer service. Explained everything politely. Very well recommended to family and friends. Quality clangs.Thank you. More

by JAY3812
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Westside Lexus responded

Thank you for taking the time to share, Jay! We are thrilled to hear that you had such a successful time working with the Westside Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

July 08, 2021

Excellent customer service by the representative and the Finance Manager, they were very friendly and knowledgeable. There was no pressure in buying the vehicles. Thank you. More

by TCHINOY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Westside Lexus responded

Thank you for taking the time to let others know about your positive car-buying experience with Westside Lexus! We are delighted our team was able to seamlessly find you a car that is right for you. Enjoy and have a great day!

July 08, 2021

The sales experience was wonderful. Shannon is a professional knowledgeable salesperson. However the onboarding department that is supposed to show and even add apps is lacking. Made the appoin More

by valann425
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Westside Lexus responded

This review is a bit disappointing to read, and it doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about your newly purchased vehicle and ensure that we answer any lingering questions. Please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 07, 2021

The sales person who I've worked with on a previous person is quick, dependable, friendly and professional. I know I can count on him to find the vehicle I'm looking for. More

by tsalas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Westside Lexus responded

Thank you for the positive feedback. We're glad to hear the Westside Lexus team has been able to earn your confidence and support, and we hope to see you back again down the road! Safe travels!

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