Westside Lexus

This is 4th Lexus from Westside; 1 from Northside; 1 from Hilliard in Ft Worth: 1993 GS300 2000 LS 400 2005 LS 430 2010 LS460 2019 ES350 2021 RX350 Only once was there a problem and it was resolved. Hilliard in Ft Worth: 1993 GS300 2000 LS 400 2005 LS 430 2010 LS460 2019 ES350 2021 RX350 Only once was there a problem and it was resolved. Except for that one time service has been outstanding. More

Very nice customer service sales guys And financial manager i recommend it to anyone want to buy a car from there This guys work professional manager i recommend it to anyone want to buy a car from there This guys work professional More

It was a busy day at this location when I took my car in for low tire issue and met Kathleen, my personal consultant for the first time. She was helpful & informative about the tire package I purchased w/ for low tire issue and met Kathleen, my personal consultant for the first time. She was helpful & informative about the tire package I purchased w/ my ES350. I was satisfied with the replacement of my new tire, but I noticed when I received my car back that the pressure on that tire was higher and not balanced with the other 3 tires. While the receptionists were pleasant, I had to go up to the counter to check on car status because I had been waiting a while. Come to find out that my car has been ready for a while, but she was by herself & busy so she was behind on letting the customers know. While the facility is nice, I feel that management needs to make sure there are enough employees coverages for a busy day in order to provide quality service. More

This was our third purchase from Westside Lexus. As with our previous purchases, the experience was great. They are always helpful, during and after the sale. our previous purchases, the experience was great. They are always helpful, during and after the sale. More

The sales representative Chong Lee is one of the best professionals car dealer that I ever met. She really cares about her customers and clients. Overall the best service I ever had at a car dealership . professionals car dealer that I ever met. She really cares about her customers and clients. Overall the best service I ever had at a car dealership . Thank you Chong Lee. More

Great service detailed information completing the documents for purchasing the vehicle was in a timely manner car was extremely clean and the storage if vehicle documents for purchasing the vehicle was in a timely manner car was extremely clean and the storage if vehicle More

Our experience with Westside Lexus was one of the best we have ever had. Gonzo was very knowledgeable about the model we purchased and took time to go over the features of the car. Even came in on Monday mor have ever had. Gonzo was very knowledgeable about the model we purchased and took time to go over the features of the car. Even came in on Monday morning before he left that afternoon to go on vacation. We felt very comfortable with Gonzo and Sam (Finance) and look forward to enjoying our purchase for a long time. We will definitely recommend this dealership to everyone we know! More

Sales person Mr Middleton is a great person. Excellent customer service. Explained everything politely. Very well recommended to family and friends. Quality clangs.Thank you. customer service. Explained everything politely. Very well recommended to family and friends. Quality clangs.Thank you. More

Excellent customer service by the representative and the Finance Manager, they were very friendly and knowledgeable. There was no pressure in buying the vehicles. Thank you. Finance Manager, they were very friendly and knowledgeable. There was no pressure in buying the vehicles. Thank you. More

The sales experience was wonderful. Shannon is a professional knowledgeable salesperson. However the onboarding department that is supposed to show and even add apps is lacking. Made the appoin professional knowledgeable salesperson. However the onboarding department that is supposed to show and even add apps is lacking. Made the appointment no return call or text. Showed up to dealership at appointment time and nobody could find him. Went home called again never a return call. So, I paid 54K for a car that I still do not know how to enjoy completely. Very frustrating. More