Back

Westside Lexus

Houston, TX

4.8
6,558 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 6,558 reviews

August 06, 2021

Excellent customer service. Dominic is very knowledgeable, helpful and reliable. I will definitely recommend Dominic if you are looking for great service and an awesome experience. More

by INFO90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Westside Lexus responded

We love hearing that you can rely on our staff! Dominic certainly has an impressive amount of knowledge about our inventory and we're so glad he was able to share that with you to improve your experience! It means a great deal that you recommend Westside Lexus, and we look forward to our next chance to work together!

August 06, 2021

Very professional, helpful and friendly. Down to earth people with conversation tone. Very appreciative of the process. Great experience overall. Best ever. Thank you all More

by jmcovel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Westside Lexus responded

Thank you for the positive feedback and kind words - it truly makes our day to hear. Safe travels, and come back to Westside Lexus again next time!

August 06, 2021

The place is newly renovated, showroom gives you feeling like in a museum, nice and luxurious. Inventory was better than other Lexuses in Houston area (during pandemic), salesman were really gentle, you wou More

by TODAYASUKA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 06, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you enjoyed your time working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

August 05, 2021

Great customer service! John Loving is a great salesman. Got the deal done with the car I wanted. Gave me a fair price on my trade in. Nail Sharman was wonderful answering all my financing questions. They w More

by Caffeyonthebeach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Nail, John, and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

August 05, 2021

I bought a Lexus 6 year’s ago from Westside and had a wonderful experience. The service department was wonderful for those 6 years. This past visit I was disappointed with the way my communication was ha More

by Patrise1122
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Westside Lexus responded

While I'm glad to see that our team continues to provide you with great service, I am concerned to see your additional feedback. We try to find the best option for shoppers and I apologize if there was a miscommunication here. I am more than willing to speak directly if you would like to. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 05, 2021

Great respectful and knowledgeable salesperson. It was a very pleasant experience. I would happily recommend your dealership to those car shopping. Thanks again for making this a seamless experience! More

by svoinis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
Aug 05, 2021 -

Westside Lexus responded

It was so kind of you to share your experience with us! We are proud to have earned your business here at Westside Lexus. Enjoy the new ride!

August 04, 2021

Professionalism of sales (Lurie) and financial staff, Manuel Gomez was welcomed. Both were very knowledgeable about their area of expertise. Didn’t feel the high pressure characterized by the profession. More

by brendalclayton
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Westside Lexus responded

Thanks for the great review of Westside Lexus! We're pleased that our team was welcoming and knowledgeable. Thank you for your business!

August 04, 2021

Very large. Very expansive inventory. Doug Phillips was very informative and competent internet sales manager for certified vehicles. His communication led us to drive 180 miles to the dealership. More

by Jackrabbit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Westside Lexus responded

Thank you for going out of your way to work with Doug and the Westside Lexus team! It fills us with pride knowing we are delivering this level of service to our valued guests. Enjoy your new ride and have a great day!

August 04, 2021

A first-class operation. This is my third Lexus and part of my decision process is the way I am treated during the life of the vehicle, i.e. when the car needs maintenance or repair, not just during the pur More

by Suerob48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Westside Lexus responded

Thank you for the glowing review! We're thrilled to hear that we're delivering the world-class customer experience we strive for across all departments. Safe travels in your newest vehicle! - your friends at Westside Lexus

August 03, 2021

Both Frank Mata and J-Teodoro were really helpful, both were really friendly, and there customer service was really goo. Looking forward to do business in the future Thank u More

by avelarfrank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
Aug 03, 2021 -

Westside Lexus responded

Thank you for the wonderful review and for trusting Westside Lexus with your business! We hope to see you back again down the road!

...
247
...